hellopuppies

Thank you very much. Have a nice cruise in March, Monkey.

Will cruise from Brisbane to Japan in April. Do we need to use VJW before we depart? No information from Princess at all. You said you will cruise from Singapore to Japan in March, how about you? Any advice? Thanks.

I sent and got "delivery failure" response saying that email address not found. No luck 😒

Thanks mackfam. It's nice to have another way to seek for help.

Thanks Tierun. Will try and see if it helps.

Hi, DH and I are really pissed off and annoyed by the poor customer service of MSC Voyagers Club Canada. We did the status match from Princess Elite in October, 2023 and got replied to match status of MSC Diamond in November, 2023. However when we booked our cruise we found our member card numbers or status are missing. After a few emails to voyagersclub@msccruises.ca, I finally got my status and member number in the file but DH's is still missing. DH and I kept emailing as the MSC agent said that's the only way follow and no phone number to call or other email to complain. Any advice or input will be appreciated. Thanks.

Thanks. Happy cruising!

Hi, Can Canadian cruisers book MSC cruises in US Dollars? Someone suggest Canadian cruisers to book through a US Travel Agent in US Dollars. What if I want to book directly with MSC? Please advise and share if you have any experiences, thanks.

How long did your match application take to get response?

What will Princess Elite to match MSC? I submitted last week and still no responses (more than 72 hours) 😞

Our upcoming cruise will be on Grand Princess 32 Nights and this cruise with 2 cruise credits. Will there be 2 mini bars set up? When will the second one be set up? This is the longest cruise since we are Elite. Any input will be appreciated, thanks.

Thanks.

Could not find the FAQ policy on the Princess site. Please help and tell me where on the Princess site. Our cruise will be in 3 weeks and so disappointed if cannot exchange for coffee cards.

Can I have the number to call Ocean Navigator please?

Thanks!

what is the pass code please?

We will be on Odyssey TA from Oct 31 till Nov 13 and board Caribbean Princess on the same day. We believe we have to go from Terminal 18 to Terminal 2. Is it walkable? It will be great if Royal will provide a shuttle for us but I don't think so as we are sailing on other cruise line, Princess. Anyone have experiences to share? Thanks in advance.

Thank you!

How about return to the ship? Where is the #4 bus stop for the return trip? Thanks.

Will do, thanks.

Does Hotel Traiano still offer free shuttle to the port? I learnt that before pandemic it does.

Updates: got an email from Princess Customer Relations Department last night. Hopefully problem to be solved soon. Fingers crossed.

jswartz@princesscruises.com

Good idea. I won't have the patience to wait for months. Will post to Princess twitter page if no response next week.

Hi, I am totally upset about how Princess messed up my Future Cruise Credits. They just moved around without my consent and notifications. Spent more than five hours talking to the reps still didn't resolve. So I emailed to Jan Swartz and Collin Steinke today, no response and no auto reply. Wonder how can the problem be solved and how bad customer service provided by Princess now.