hellopuppies

7 minutes ago, monkey@cruise said:

Visit Japan Web is not mandatory and only applicable for Japan airport entry.  You will on Royal Princess and immigration and custom zero clearance at Kagoshima port, Japan. Will be paper form declaration, electronic portrait photo shoot, both index fingers print; then entry sticker on your passport page. Kochi city is small, free shuttle from cruise port to city center.

https://welcome-kochi.jp/pamphlet/50981.pdf

Osaka will dock at tempozan cruise terminal,  Shimizu will be Shimizu cruise terminal,

Yokohama will disembark at Daikoku Pier Cruise Terminal (a remote location)

Thank you very much. Have a nice cruise in March, Monkey.

On 10/20/2023 at 7:01 PM, monkey@cruise said:

You are very welcome. If you have further questions on Japan travel feel free to post the question in CC forum. I will cruise from Singapore to Japan in March.

Will cruise from Brisbane to Japan in April. Do we need to use VJW before we depart? No information from Princess at all. You said you will cruise from Singapore to Japan in March, how about you? Any advice? Thanks.

On 1/9/2024 at 5:58 PM, mackfam said:

Have you tried emailing existingreservations@msccruises.ca to get your DH’s voyager number added?

I sent and got "delivery failure" response saying that email address not found. No luck 😒

15 hours ago, mackfam said:

Have you tried emailing existingreservations@msccruises.ca to get your DH’s voyager number added?

Thanks mackfam. It's nice to have another way to seek for help.

15 hours ago, mackfam said:

Have you tried emailing existingreservations@msccruises.ca to get your DH’s voyager number added?

Thanks Tierun. Will try and see if it helps.

Hi, DH and I are really pissed off and annoyed by the poor customer service of MSC Voyagers Club Canada. We did the status match from Princess Elite in October, 2023 and got replied to match status of MSC Diamond in November, 2023. However when we booked our cruise we found our member card numbers or status are missing. After a few emails to voyagersclub@msccruises.ca, I finally got my status and member number in the file but DH's is still missing. DH and I kept emailing as the MSC agent said that's the only way follow and no phone number to call or other email to complain. Any advice or input will be appreciated. Thanks.

Thanks. Happy cruising!

Hi,

Can Canadian cruisers book MSC cruises in US Dollars? Someone suggest Canadian cruisers to book through a US Travel Agent in US Dollars. What if I want to book directly with MSC? Please advise and share if you have any experiences, thanks.

On 10/5/2023 at 8:58 PM, Joebucks said:

I used the status match in 2018. I sent them I believe my IHG Spire. They matched me to MSC Gold. I asked if they could use my Hilton Diamond instead a few days later as I found that gave me MSC Diamond. They absolutely would not do "another match."

 

Well I never used it, and it expired. I figured I'd try it again with my Hilton Diamond to see what the definition of "one match" meant. Well, today they matched me to MSC Diamond without issue. 

How long did your match application take to get response?

43 minutes ago, cakewalk73 said:

Hilton Gold = MSC Gold.  Got response less than 48 Hours. 

What will Princess Elite to match MSC? I submitted last week and still no responses (more than 72 hours) 😞

Our upcoming cruise will be on Grand Princess 32 Nights and this cruise with 2 cruise credits. Will there be 2 mini bars set up? When will the second one be set up? This is the longest cruise since we are Elite. Any input will be appreciated, thanks.

1 minute ago, pompeii said:

Try this link:  Captain Circle : Membership FAQs (princess.com)

 

 

Thanks.

19 hours ago, pompeii said:

It's definitely in writing on the Princess site.  I know all things are subject to change at Princess' whim, but here is the policy in writing:

 

Could not find the FAQ policy on the Princess site. Please help and tell me where on the Princess site. Our cruise will be in 3 weeks and so disappointed if cannot exchange for coffee cards.

18 hours ago, cruzsnooze said:

Why do you people keep trying yo use a system that is not fully functional?  Call Ocean Navigator and get it done in seconds on the phone. 

Can I have the number to call Ocean Navigator please?

44 minutes ago, phabric said:

Trying to remember what to do, I could not remember what it was called so used pass code.
 

It is a 4 digit password you pick

When you scan your medallion at the slots, 

- set up a casino account

- with your birthday

- 4 digit code you picked

- I think it might ask for code again

- it asks if you want to take money from your cabin account into your casino account

- the $ amount you want transferred

- will ask for 4 digit code

 

Thanks!

1 hour ago, phabric said:

To cash out -

- go to the casino cashier

- you scan your medallion 

- you put in your pass code

- they give you cash

 

If you want to put cash on your cabin account - go to guest services

what is the pass code please?

We will be on Odyssey TA from Oct 31 till Nov 13 and board Caribbean Princess on the same day. We believe we have to go from Terminal 18 to Terminal 2. Is it walkable? It will be great if Royal will provide a shuttle for us but I don't think so as we are sailing on other cruise line, Princess. Anyone have experiences to share? Thanks in advance.

5 hours ago, little britain said:

Where it drops you off, right in the square in the centre of town in front of the church 

Thank you!

On 8/6/2022 at 3:01 AM, little britain said:

Valencia port provides a free shuttle to the port gates.

From there you cross the road to the bus stop and catch #4 bus into the city centre . It’s about a 20 min ride and tickets are €1.50pp e/w. 

How about return to the ship? Where is the #4 bus stop for the return trip? Thanks.

5 minutes ago, lisiamc said:

The last time we stayed there, they did, but that was before the pandemic. I think if you emailed them, they would answer. 

Will do, thanks.

On 7/21/2022 at 5:29 AM, lisiamc said:

Over the years, we’ve stayed at Bel Sole and Hotel Traiano, which were very good, and Hotel Mediterraneo, which was fine at the time, but has not aged well since our stay. We also enjoyed Hotel Samarcanda, but that is best with a car. Our current favourite is a friendly B&B called La Casa Sul Mare. As a previous poster says, most hotels in Civitavecchia are three star at best, but they are normally spotlessly clean.

 

I agree with the advice to avoid San Marco. I don’t know how they are currently, but their past reputation is not very good.

Does Hotel Traiano still offer free shuttle to the port? I learnt that before pandemic it does.

Updates: got an email from Princess Customer Relations Department last night. Hopefully problem to be solved soon. Fingers crossed.

46 minutes ago, Bwana Tom said:

What is the email address for Jan Swartz?

jswartz@princesscruises.com

9 hours ago, Bgwest said:

I'm still awaiting a response to a May 15th email (with a June 15th follow-up) email sent to her. 

For all the good it will do, I'll send a second follow-up on July 15. This time I'll also post to the Princess twitter page. 

 

Good idea. I won't have the patience to wait for months. Will post to Princess twitter page if no response next week. 

Hi, 

I am totally upset about how Princess messed up my Future Cruise Credits. They just moved around without my consent and notifications. Spent more than five hours talking to the reps still didn't resolve. So I emailed to Jan Swartz and Collin Steinke today, no response and no auto reply. Wonder how can the problem be solved and how bad customer service provided by Princess now.