seapig

It finally works!! For anyone reading this thread.. don’t waste time calling, as you will not get results. Trust me. What PacnGoNow said is the best advice. Use that email he lists. I sent one to askoceanmedallion@carnival.com 2 days ago, and here’s the reply- the email I used, and the one PNGW showed is the same thing.

Yeah I’ve pushed 2,1,1,2 so many times in the last two weeks my head spins. You have to talk to them 5-10 min before they will finally believe you about them not fixing it and yet another “ticket” will get issued with no results.

Thanks to all for the replies! Yeah, I’m done trying to call anyone, as the only place anyone at Princess can send you for help is back to the Philippines. They really don’t want anyone to access their real IT department. I will give that email PacnGoNow listed. Our cruise is 10 days away now, and my girlfriend can’t even get any info to show up. It just says “no booking found”. Our cruise on Feb 25th shows up, and there’s no issues at all with that one for either of us. My guess is the whole problem started because a few weeks ago I canceled an existing booking for this same cruise (and got 50 percent CC refund, and 50 percent future cruise credit) and rebooked because it was now $450 cheaper.

Hopefully someone sees this even though it was a few months ago.. I've spent probably 10 hours on the phone now trying to fix this same problem.. I have uninstalled the app many many times, logged in and out many times in all of the ways detailed here, including from a computer, and nothing works. EVERY single time I call Princess I get an out of country (Philippines) help desk that has no idea how to fix these issues (unable to enter info when I try to go ocean ready, correct page pops up briefly, sometimes get to enter info, and I get "this booking has already been claimed" etc etc..) and they won't give me a phone number for the "Medallion Desk," my cruise consultant keeps telling me to call. I call customer service (not my CC) and ask to be transferred to the Medallion Desk, and I end up out of country again. I've been told this happens when you use the same address, phone number, and email for the second guest in the cabin. All of those things were fixed. ***Does anyone have the direct number to Princess IT?!!*** As in the real Medallion Desk? I have tried every phone tree option, and it seems to be impossible. I'm not worried about getting on the ship, but I want to use the damn app once I'm onboard! Thank you!