Help! My party of 3 had our trip interrupted by the death of our sister in March 2022. We purchased the platinum insurance thru Princess (as we have many, many times). I submitted the claim on Apr 8……still nowhere near a resolution or thought of a payment. We disembarked in Lisbon, had to stay 2 nights in a hotel and purchase new one way tickets home to US. I’ve heard all of their (Aon Affinity) sob stories about how busy they are due to Covid. We are all in our 60’s and have cruised extensively (most thru Princess). We’ve always paid for the ins. that our PCL agent recommended, never needed to use it until now. My main concern is recouping some $ but I’d like to add that neither the ship nor our PCL agent were of no help whatsoever during this horrible time. So sad I’ve always highly recommended them.
