Update!
I call AON about once a week just to make sure they continue to make notes on my file about how long it has been since I made my insurance claim for covid isolation on our November Panama Canal cruise. Their website says allow for 30 days. Next week will be 90 days! Last week I received an email from AON again claiming that they are "experiencing a large number of claims" and to please allow them ANOTHER 30 DAYS to review my claim.
AON = completely useless. If Princess wants to funnel the cruise insurance business, of which I would believe that they receive a portion of what we pay for AON to get the full scope of the business, to a company that is incapable of providing quality service, then I will at least choose another insurance provider, if not another cruise line.
I have continued to communicate with my vacation planner, but that is about useless also. I have on a number of occasions gone to the contact us portion of the Princess website and submitted for reimbursement there. This issue is one of three that I currently have with Princess customer service. (I promise I am not a complaining Karen. I have never had a customer service issue like this before with any company.) Yesterday when I logged in I found a goodwill FCC of one day of per diem and a $100 casino credit for a new booking sometime in the next year. No call, no email, no explanation, it just showed up.?.
I will enjoy our Eastern Caribbean cruise on the Regal in a little over a week, but I have realistic expectations on Princess customer service moving forward. Possibly looking at going on the red and white ships later this year.