The Admiral

Are u booking another?

 

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Family is going and they’re stuck because it’s too late to cancel so I’m hoping it gets better for their cruise, I’m the one that recommended Seaside ...rest assured I will never recommend another ship unless I actually sailed it first :(

We just got off Seaside 3 days ago. We were on Divina and loved it, however, we will never set foot back on Seaside, and the reason is because of the buffet.

 

There are way too many people on this ship for such a tiny buffet. The promenade deck is a waste of space on this ship because no one can use it after 4:00pm, because they're preparing the larger buffet to be a main dining room, and the majority of the promenade deck is the marketplace on Deck 8. The food was repetitive. Same thing, just a different day. They were always out of ice, or cups, or even mugs for coffee.

 

We wanted to cancel when we found out that the large buffet was going to be a main dining room every evening, but it was too late to cancel. We made the best of the situation, but we knew within the 3rd day of our cruise, that we would not be returning to Seaside. It's just too small of a ship for 5,000 people. It was the first time on any cruise ship I've been on, that I seen people sitting on the floor eating on disembarkation day, because the buffets were just not large enough to accommodate so many people.

 

So, to answer your question.... as of January 13th, it was still awful.

Was elegant night menu cancelled because there were not enough lobsters? Read somewhere MDR ran out of food but not sure if they was accurate or recent.

just wondering for those on board now if the nightly dinner buffet has improved? Is it still in the small Biscayne buffet? How are the selections?

I’m onboard Seaside right now with a 10 year old and a toddler. There is a kids menu; our server was extremely accommodating and went out of her way to make sure baby was happy. She served the kids before adults without us asking. In fact, it has 6 months + (baby food) and 12 months food (everyone else). I don’t know about allergies, but the menu items aren’t super “babyish”- our toddler had a broiled sole with broccoli, 10 year old couldn’t be talked into penne with marinara, pizza, or hotdog (no chicken nuggets or burgers on the menu) so he had steak and fries. And he was fine.

 

The dining room (ipanema) is pretty chaotic and loud. We are in a large group and could only hear our immediate table mates.

 

I will take a picture of the kids menu the next time I see it, but for the older set it is white pizza, “turkey chicken hotdog” penne marinara, rotisserie chicken. Fries and veggie options for sides. My 10 year old is very picky and was being grumpy last night and thus opted for steak.

 

Maybe someone else can speak to allergy safety efforts on board but so far we are very pleased and I cannot comprehend all the harsh reviews.

 

 

 

 

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Yes some pictures of the menu would be great for folks to see thanks

I’m onboard Seaside right now with a 10 year old and a toddler. There is a kids menu; our server was extremely accommodating and went out of her way to make sure baby was happy. She served the kids before adults without us asking. In fact, it has 6 months + (baby food) and 12 months food (everyone else). I don’t know about allergies, but the menu items aren’t super “babyish”- our toddler had a broiled sole with broccoli, 10 year old couldn’t be talked into penne with marinara, pizza, or hotdog (no chicken nuggets or burgers on the menu) so he had steak and fries. And he was fine.

 

The dining room (ipanema) is pretty chaotic and loud. We are in a large group and could only hear our immediate table mates.

 

I will take a picture of the kids menu the next time I see it, but for the older set it is white pizza, “turkey chicken hotdog” penne marinara, rotisserie chicken. Fries and veggie options for sides. My 10 year old is very picky and was being grumpy last night and thus opted for steak.

 

Maybe someone else can speak to allergy safety efforts on board but so far we are very pleased and I cannot comprehend all the harsh reviews.

 

 

 

 

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That’s great to hear! I hope all waiters have been trained the same way so there’s consistency in expectations. Happy cruise

Also be very careful with nuts and err on side of only eating what you know for sure doesn’t have nuts. A lot of the food could be cross contaminated because some dishes do have nuts and the chocolate shop Venchi has a lot of chocolates that may be nut based with hazelnuts etc...

Online MSC does have a special needs Form you can fill out to make them aware of your nut allergy I would get that to them ASAP and when on board meet with your waiter and matre d before your first evening dinner so they know to keep your dishes separate from nuts.

Can someone please post kid menus from any and all the restaurants on Seaside? Anyone experienced travel on Seaside with a traveler with nut allergies?

 

I am trying to manage my daughter's expectations. Thank you!

Very easy answer for MDR - NONE! Based on the 12/30 cruise.

For an entire week at dinner I asked my waiter is there was a kids menu I was very nicely told no just the adult menus and chicken nuggets ....on the last night of the cruise I complained enough I was able to negotiate a plate of plain boiled pasta to which I added the butter packet from the table.

One night they did show me what looked like a kids menu from maybe another ship but I couldn’t order anything I wanted on it and I never got to see that menu again. The msc main dinning room during our vacation was extremely kid unfriendly. When pushed to main dinner menu for kids I asked if I could get the shrimp and cream pasta for my child without the shrimp and was told no modifications when my child got the pasta dish with a large Crawfish sitting on top of it of course it went uneaten.

Unless they got their crap straightened out by now, it’s going to be like a scavenger hunt for a kids dinner menu. I mentioned in another post that this is very easily fixable, all they need to do is have a stardard kids menu for the week with some crayons like other lines do and families would be easily satisfied.

I pray they fix this soon or the “free kids cruise” on seaside isn’t worth not being able to have a stress free easy dinner with your child in the MDR. Parents with small kids 3-12 investigate to see if this has been fixed on seaside before you book or you’ll be stuck at the tiny Biscayne Bay buffet for dinner every night where kids will eat the same thing all week- mostly: frozen round chicken nuggets, frozen fish sticks burgers hot dogs etc...

I would think the small buffet that includes what is reported to be good pizza.

Yes the pizza is offered in the buffet for dinner and I agree it is the best pizza at sea and focaccia! But how much pizza and hamburgers can you eat for lunch and dinner before you say enough? Yes they have some other although minimal dinner choices at buffet.

In Reply to other poster that thinks I’m “trying to get even”: I’m Not trying to “get even” simply relaying my experience last week, I personally don’t care if folks believe it or not. And maybe it was the staff at my table that was at fault for the MDR shortcommings but either way it’s quality control issues at either the manager or staff level.

Someone on FB is on board this week and posted the dining schedule. They're not using the Marketplace for MDR overflow but it's STILL closed after 3pm and dinner is at the Biscayne Bay on deck 16. Apparently only 4000 passengers this week as opposed to 5000 last week. Still 3 seatings in one of the MDR's.

 

Waiting for the MSC apologists to explain this.

Yup my point exactly- same as when I went on Poesia a few years ago which is why I never returned till the pitch that the Seaside is different and built for Miami home port cruising convinced me to give them another chance.

They are very rigid. It’s whatever I want to give you at dining room or a limited small buffet at Biscayne or nothing! Even some yacht club reviews say their menu isn’t much better. I spoke with a yacht club passenger one day and she expressed the experience was not equivalent to a private suite experience in other lines.

And no I’m not going to pay for a specialty restaurant every night...just add the alternative menu every night in MDR and expand dinner bufffet selections based on a little more varied palettes and the dinning issue can be fast resolved.

For those on board this sailing are the children still menu-less in the MDR? I was only offered chicken nuggets most of the week, by the last day I got very insistent that there could be something else for kids (as I was even told the Mac n cheese they always put in the Biscayne Bay buffet for kids wasn’t available) it was like a business negotiation, I was finally able to get a plain pasta no sauce or anything just plain pasta for a child - who knew it was that difficult to get plain pasta in an Italian ship! Lol

But in fairness to MSC maybe it’s that staff needs more training on passenger dinner requests which all lines I’ve been on accommodate (within bounds of reasonableness )

I do have one other concern about the Seaside which I missed mentioning in my original review but which I feel is very fixable and important enough that its worthy of its own thread:

That of Sanitary concerns on the Seaside.

As I said before the ship is beautiful and elegant (ModernItalian Decor at its best) and shows are comparable to others. But there are a few issues I noticed in the sanitary conditions of the Seaside give me enough concern that I would like to share them here and will with MSC if they send me the survey because they could cause health issues but are very easily fixable:

1) ELEVATORS: Elevator buttons were very crusty and dirty with whatever (food, other fun stuff IDK what, bottom line they were frequently very visibly grimy with who knows what stuff). Need I say more? I have noticed on other ships that staff is almost non-stop wiping all elevator buttons with sanitizer (the stronger the better lol). I did not notice that much on Seaside other than once seeing the mirror inside the elevator being cleaned during my stay.

2) SANITIZING STATIONS: There were not many sanitizer stations compared to other ships I've been on, adding a few more in heavily trafficked non-dinning public areas wouldn't hurt. BUT THE MOST IMPORTANT THING I DID NOT SEE; STAFF ENFORCING PRE EATING SANITAZION which on NCL and RCI they do.

I routinely saw folks just walking in past the sanitizer and sinks in the buffet and dinning room and staff just looked at them said hello, and both sides moved on. This was perhaps my biggest sanitary issue, on other ships I've been on staff will kindly remind you to sanitize or wash your hands, on the Harmony they had a staff member with a bottle and they proactively said hello as they're looking to actively spray a squirt of sanitizer in your hand and if you were not near staff they would make eye contact and ask you to please wash /sanitize your hands which was required before proceeding to eat.

I'm not saying if a passenger says to bug off the staff should chase them down but there wasn't proactivity to enforce sanitary standards before proceeding to eat, based on my observations. All it takes is one passenger, anyone (including me, I'm not perfect ) to forget to wash and be sick and then contaminate the whole ship because they handled elevator button that were not frequently cleaned or used shared serving utensils with no sanitation before hand.

Oh and buy the cereal dispensers if you will not buy the individual cereal packets, serving cereal from a large bowl with a regular dinner spoon like I saw all week - not a good idea!

Just think MSC, how much is it going to cost you in bad reviews, lost revenue and sick ship passenger credits??? vs. spending a little more time training and having staff enforce basic sanitation in this closed environment where we all share our germs and diseases for a week with each other.

3) FOOD TEMPERATURE: Food sometimes lukewarm both at dinner and buffet, I don'tneed to say this could cause health/sanitary issues so double check temperaturewhile food is in the buffet or assembly line to ensure food isn't sitting around to long before being served. On my cruise only two nights was my restaurant dinner warm enough that it wasn't boiling hot but clearly notlukewarm.

I understand this is a new ship (and staff was visibly overwhelmed - I felt sorry for them, they seemed to be overrun with passengers) but in the past I read posts that other cruisers in other ships had some similar observations so I hope MSC will take this seriously and re-train the staff and ensure that sanitary procedures are enforced.

As I have said, I really like MSC's vision and want them to succeed..they just need to act quickly on passenger suggestions and they will be well on their way. MSC ship and corporate leadership need to redouble efforts to help all management/supervisory levels bring up the areas where there are speed bumps up to their standards.

Nothing I have cited in any of my MSC Seaside reviews this week is very expensive to fix and will go along way to positioning MSC in a class all its own. Godspeed Seaside and MSC!

I do have one other concern about the Seaside which I missedmentioning in my original review but which I feel is very fixable and important enough that its worthy ofit own thread:

That of Sanitary concerns on the Seaside.

As I said before the ship is beautiful and elegant (ModernItalian Decor at its best) and shows are comparable to others. But there are a few issuesI noticed in the sanitary conditions of the Seaside give me enough concern thatI would like to share them here and will with MSC if they send me the survey because they could cause health issues but are very easilyfixable:

1) ELEVATORS: Elevator buttons were very crusty and dirty withwhatever (food, other fun stuff IDK what, bottom line they were frequently grimmywith who knows what stuff). Need I say more? I have noticed on other ships thatstaff is almost non-stop wiping all elevator buttons with sanitizer (thestronger the better lol). I did not notice that much on Seaside other than onceseeing the mirror inside the elevator being cleaned during my stay.

2) SANITIZING STATIONS: There were not many sanitizer stationscompared to other ships I've been on, adding a few more in heavily traffickednon dinning public areas wouldn't hurt. BUT THE MOST IMPORTANT THING I DID NOT SEE STAFF ENFORCING PRE EATING SANITAZION which on NCL and RCI theydo.

I routinely saw folks just walking in past the sanitizer and sinks in thebuffet and dinning room and staff just looked at them said hello, and bothsides moved on. This was perhaps my biggest sanitary issue, on other ships I'vebeen on staff will kindly remind you to sanitize or wash yourhands, on the Harmony they had a staff member with a bottle and theyproactively said hello as they're looking to actively spray a squirt of sanitizerin your hand and if you were not near staff they would make eye contact and ask you to please wash /sanitize your hands which was required before proceeding to eat.

I'm not saying if a passenger says to bug off the staff shouldchase them down but there wasn't proactivity to enforce sanitary standards before proceeding to eat, based on my observations. All it takes is one passenger, anyone (including me, I'm not perfect :)) to forgetto wash and be sick and then contaminate the whole ship because they handled elevator button that were not frequently cleaned or used shared servingutensils with no sanitation before hand.

Oh and buy the cereal dispensers if you will not buy the individual cereal packets, serving cereal from a large bowl with a regular dinner spoon like I saw all week - not a good idea!:(

Just think MSC, how much is it going to cost you in bad reviews,lost revenue and sick ship passenger credits??? vs. spending a little more timetraining and having staff enforce basic sanitation in this closed environmentwhere we all share our germs and diseases for a week with each other.

3) FOOD TEMPERATURE: Food sometimes lukewarm both at dinner and buffet, I don'tneed to say this could cause health/sanitary issues so double check temperaturewhile food is in the buffet or assembly line to ensure food isn't sittingaround to long before being served. On my cruise only two nights was myrestaurant dinner warm enough that it wasn't boiling hot but clearly notlukewarm.

I understand this is a new ship but in the past I read poststhat other cruisers in other ships had some similar observations so I hope MSCwill take this seriously and re-train the staff and ensure that sanitaryprocedures are enforced.

As I have said, I really like MSC's vision and want them tosucceed..they just need to act quickly on passenger suggestions and they willbe well on their way. MSC ship and corporate leadership need to redouble efforts to helpall management/supervisory levels bring up the areas where there are speedbumps up to their standards.

Nothing I have cited inany of my MSC Seaside reviews this week is very expensive to fix and will go along way to positioning MSC in a class all it sown. Godspeed Seaside and MSC!

I do,agree that hopefully Seaside is just experiencing a learning curve and some changes to the dinning and others issues brought up here by numerous folks get fixed soon...I really would like them to succeed the Seaside itself is a very beautiful and elegant ship.

At least I don’t remember seeing a zip line charge but dud see charges for the other things I mentioned

Could this be because there is a fee?

No this past week when I got off it was free and there were no lines, they already charge enough for bowling $25.00 per 30 minute sessions, 4d simulator $10 per ride ...they already charge for enough things on board, charging for zip or slide board especially with kids on board that would like to do those more than once is a bit much and counters their family traveling for a bargain price, which is what I think they are going for with their great prices.

I can't see the date, but I'm pretty sure it's from the cruise that left today. So a very recent change.

the sad thing is that’s it’s a beautiful,ship with hardworking staff....it’s the bad management decisions on food choices and things like this that are keeping Seaside from shining.

I posted reviews in another post of my New Years cruise on the seaside I just returned from today, if this is true I just have to ask the rhetorical question, what the heck is wrong with MSC? They hyped the Seaside so well I bought into it and sailed her and was not impressed with the food and overcrowding issues and now they may start adding charges after people booked based on the free recreation they kept hyping?

 

By the way I did not see an unreasonable long line for the Zip Line all week so I’m my opinion it’s definatrly not for crowd control reasons.

And the sad thing is that’s it’s a beautiful,ship with hardworking staff....it’s the bad management decisions on food choices and things like this that are keeping Seaside from shining.

Lines try things like this every so often. It amazes me at the amount of anger that is geared toward them. I really can,t complain especially for the price we pad in Yacht Club would be well over double in the haven. There is your $10 zip line charge!! I love coming to this site, but the amount of negativity is amazing. If you are frustrated with MSC take your money elsewhere.

I posted reviews in another post of my New Years cruise on the seaside I just returned from today, if this is true I just have to ask the rhetorical question, what the heck is wrong with MSC? They hyped the Seaside so well I bought into it and sailed her and was not impressed with the food and overcrowding issues and now they may start adding charges after people booked based on the free recreation they kept hyping?

By the way I did not see an unreasonable long line for the Zip Line all week so I’m my opinion it’s definatrly not for crowd control reasons.

New Zip-line & Slide-boarding water-slide charge, just revealed. We need to let MSC know, that we won't accept this!

What date I’d the snapshot cruise compass from? I just got off the seaside and the slide boarding and zip line were free

Exactly. MSC SEASIDE actually has a space ratio of 37. Quite respectable. I don't know why people keep using the double occupancy of other ships while comparing the TOTAL occupancy of SEASIDE. It's not apples to apples. It's almost as if they are trying to make SEASIDE look worse than it actually is. FYI space ratios are ALWAYS calculated using the double occupancy figure, not total occupancy. That is industry standard.

Apples to apples comparison:

Harmony of the Seas: (33.9 when maxed out at 6,687 total occupancy/ 226,963 gt)

MSC Seaside: 30.0 (5,179 pax total occupancy / 160,000 gt)

Yes i take his review also with a grain of salt because he says they had hot dogs hamburgers and rolls , no pasta or other dishes.

It’s not healthy food issue although some in my group needed some food that wasn’t drenched in butter or sauce. They never used the main buffet on the 8th floor for dinner because it was used as a main dinning room so the Biscayne bay buffet was extremely limited! Also the dinning room was almost always closed for lunch so if you didn’t like where buffet or wanted pizza you were out of luck.

Seaside just didn’t come close to the variety of food you expect in even a basic cruise line lunch and dinner buffet.

I did feel very sorry for the staff though, they all worked extreme hard and just seemed overwhelmed and at times contradicted each other on things, it’s like they were just thrown into the sailing unprepared and the fact the Seaside has way to many passengers for a ship that size just made minor things into bigger problems.

And before someone tells me I need to go on another cruise line with a smaller ship please see other posts about how MSC crammed more passengers into the seaside than they should have.

Just FYI Passenger Space Ratios:

Harmony of the Seas: 41.42 (33.9 when maxed out at 6,687 pax) (5,479 pax / 226,963 gt)

2018 NCL Bliss: 41.9 (4,004 pax /167,800 gt)

2019 Carnival Panorama; 33.93 (3,934 pax / 133,500 gt)

MSC Divina: 32.0 (4,345 pax / 139,072 gt)

MSC Seaside: 30.0 (5,179 pax / 160,000 gt)

The Oasis Clss ships on RCCL have more passengers tHan the seaside and have crowds but nothing as chaotic as the environment on the 12/30 sailing.

As this sailing on the Seaside comes to a close I will say I still want MSC to succeed not only with the seaside but with many other ships in the US.

So I will suggest these three changes in good faith they can make on the Seaside in the next three weeks that will get them 70% of the way there in making a huge improvement to the cruise experience on board the Seaside:

1) Have a more varied selection of food in the Biscayne Bay Dinner and lunch Buffet beyond the basic burgers, hot dogs and fries.

Suggestions: always have a skinless grilled chicken breast and plain baked potato or steamed vegetables (baked or broiled not made with any oils, butters or sauces) - you have a lot of elderly, child and other passengers that can’t eat fats in foods for health reasons and on this sailing the standard dinner menus and Buffets left them out in the cold.

Maybe add a made to order pasta or oriental and panini station like your competitors do to dinner buffet so passengers can get to choose ingredients that confirm to their palates and health/dietary needs without needing to go through the hassle of ordering special food from kitchen which winds up being the same choice every day.

Your competitors do this and you do have an Omelette station for breakfast so I know you can do it! And if anyone can blow everyone out of the water with a made to order pasta station I know it’s MSC ;-) viva Italia!

Please think of all your passengers and keep in mind those with need for no fat or sugar / low sodium free diets and incorporate just a choice or two each day in your restaurant and buffet lunch and dinner selections. (Shows you think of everyone)

And have a true alternative dinner buffet every night (even on “elegant nights”)...take it from a pizza lover, there’s only such much pizza and burgers one can take lol

2) Have the alternative menu available all 7 days and ensure your wait staff know it’s availabke all 7 days - enough said not everyone likes nor can eat heavily sauced, Oiled or buttered dishes for 7 days straight.

And maybe offer Steak in the dinner buffet frequently that way you have a good standard choice there. If passengers know theres steak and a good selection in the buffet they may by-pass the main dinning room and reduce your crowding for free style dinners in your main dining rooms, which to my observation this week was overwhelming dinning room staff having to find seating for passengers that were just showing up for dinner.

And I know you can do it because you had steaks as a choice on the first day lunch buffet.

3) have an actual kids menu (maybe with crayons like other lines do) with fresh food choices -not the same frozen and hard chicken nuggets and food -offered in the Biscayne bay buffet.

For kids it doesn’t have to be complicated a basic fresh pasta with butter, tomato or Alfredo sauce (child can choose how they want it), fresh Mac n cheese, plain skinless grilled chicken breast (for children on strict diets due to health reasons) and one other dish of your choosing.

...And most importantly if you choose to take this advice in the good spirits in which it’s being offered, when implemented train staff to ensure they are always consistently Carrying this out across the whole Ship and cruise to cruise!

MSC you’ve gotten a lot of feedback on this board and in surveys...it’s now within your power to make the necessary adjustments to succeed.

I hope my fellow cruisers will agree these suggestions are not unreasonable. Ciao :-)

This will be my last post (for the most part) on the Seaside, my goal has been to share from my perception the great, the good and the bad, but a lot of folks get emotionally attached to MSC and don’t want to hear a dispassionate review.

Forget what you experienced on MSC in the past! I’m relating the reality onboard today’s MSC Seaside and all I’m saying is it falls way short of its own hype and expectations set in the area of food and accommodating ie: going above and beyond philosophy, to ensure a positive guest experience.

I was willing to give MSC another chance, I also admire they’re a family owned conglomerate and I even had my family book with me based on the PR that they were launching Seaside specifically for the Miami based market and in my opinion they have not met their own expectations, just put all my posts together and you will see the areas where they did a great job and the areas where they didn’t.

Unfortunately the areas where they lack to my subjective opinion are important enough for me to recommend you pass on MSC for the foreseeable future, what you ultimately do is up to you Of course.

I would love to have a true alternative to the other south Florida based cruises and hope MSC is that in the future.

After being told this morning when I asked that there is always an alternative menu like New York strip or chicken available so we are always satisfied except for Italian night, tonight I did not like the menu I asked if I could have a New York strip or chicken and was told that wasn’t a choice today.

I highly recommend that unless you can afford the Yacht Club or will eat whatever is placed in front of you DO NOT book the MSC Seaside!

THEY ARE EXTREMELY RIGID It’s eat what we offer or nothing there is absolutely no inclination to try and accommodate any reasonable request

Are there any cooked to order options at lunch such as oriental stir fry where you pick your ingredients or a similar pasta set-up? Or at the least a deli that can have a panini assembled to order? Or a salad bar where they assemble whatever ingredients you choose? These are all options on other US based main stream cruise lines that MSC is attempting to compete against. But then again, none of those other lines have Swarovski crystals built into their steps. :rolleyes:

Nope, that was one of my suggestions as there are no cooked to order pasta, oriental or meats stations available in their dinner offfering ( I refuse to call it a dinner buffet)

Both at dinner and the buffet the attitude of the line this week has been either eat what’s being offered or you’re out of luck.

In other lines sometimes you say, hey I can’t eat greasy food so can I just get a plain broiled chicken breast or steak and they accommodate you. Here so far it’s a deer in headlights look and then no only what’s in the menu or the alternative dinner offering in Biscayne bay is what you can choose from.

If you’re u have special dietary non fat non gluten needs I suggest you think carefully they say they accommodate special diets

And maybe they do but I wouldn’t bet my whole vacation on it

I think rather than saying "buffet only area" you should be clearer and say the "normal buffet area", since people are not eating from the buffet.

 

What they really should do is either a) move the overflow dinner seating to the deck 16 buffet and keep the deck 8 buffet as a full buffet for dinner, or b) only convert half of the deck 8 buffet to leave the other half as a full buffet for those who prefer that experience (plus those who may want to eat something at the buffet before or after their sit-down dinner).

 

MSC has really angered two sets of people with this policy. Not to mention that their literature says that they have an extensive buffet 20 hours a day and the deck 16 buffet only being available for dinner and later doesn't match what they've advertised.

Yeah extensive dinner buffet it is not in my opinion! Alternative dinner buffet is mainly burgers pizza hot dogs dinner rolls and salad everyday then a few other dishes they change out like fajitas without the tortilla or overlooked ribs that you couldn’t eat.

Kids buffet is all frozen and dry type food from being over cooked: round chicken tenders, fish sticks and Mac n cheese.

Passengers speak a lot amongst themselves and the dinner and lunch buffet selections and buffet as main dining room has really ticked folks off.