worldtraveller

We used it all the time for my dad before he passed.  They offer in for embarkation as well but we have found that sometimes you have to wait for that if you are trying to board in the first group as there are a limited number of "pushers".

Does your passport and other information automatically transfer or do you have to enter it again?

They changed my mom's flight to another day!  EZAir said I booked it wrong but I had taken a screen shot when I booked it months earlier and Princess also had a comment in red that the date had been changed.  Luckily the original flight was available so EZAir "as a favor" changed at no charge.  This was after being on hold for almost two hours.  So keep checking your flights and carefully.

In Gibraltar there was a shuttle that you could take (pay, but not much as I recall) between the port and town center if you didn't want to walk (my father couldn't so that is what we did).  Also taxis.

Do you know if Princess offers a stop at Stonehenge on the way TO the port out of Heathrow?

My understanding is that you can't book until you have paid unless you are in a suite (not sure about Platinum or Elites).

For those like me that have not been able to get the app to work, this week I called Princess.  One of the options was something like problems with the app or DMW.  I selected that and the next option included just problems with DMW.  Then you selected something if you were Platinum or Elite (not sure if Suites were included or not sorry).  I was able to reach someone (mid day, weekday) in less than five minutes.  She made my reservation for me.  Never did get an email confirmation as I had requested but it is showing up in the app.

2 minutes ago, PacnGoNow said:

I’ve only seen the regular line

1 800 princess and then there’s an option for medallion class IT.  But, to get through, call early when they open

8am PT.  The old help line was discontinued a few months ago.

Are you traveling very soon?

Not until August but trying to book a specialty restaurant the first night.  I get all the way through: pick the date, pick the time, add the people, select the restaurant, do the credit card and then it says can't process and I need to check my name.  I can't figure out what is wrong - I have deleted, re-entering, etc.

On 4/13/2022 at 5:47 PM, PacnGoNow said:

Askoceanmedallion@carnival.com

 

Is there a phone  to call?

On 3/29/2022 at 10:00 PM, cvpends said:

I have been trying to make specialty dining reservations for a cruise in two weeks, and every time I try, I get the error:  "Failed to make reservation.  Please update your address in personal information & documents and try again."  I deleted and re-entered my address in the app, and deleted and re-entered my credit card in the app.  Same problem.  Anyone else encounter this problem?  Just so you know I'm not a newbie, I successfully made dining (including specialty dining) reservations for my other four Princess cruises in the last few months.  This problem is new for me.

I have been having the same issue.  I have reentered my address and still have the issue.  Some questions if anyone knows:

Does the state have to be written out or is the abbreviation OK?

Zip or zip + 4 or does it matter?

If there are multiple people who are on the reservation do they all have to be "correct"?

If it still doesn't work who do I call or email for help?

Thank you

We are looking at a trip on the Coral Princess and our choices are a Vista Suite (either Caribe or Dolphin deck aft but not at the back) or a Penthouse Suite (Dolphin deck mid ship).  The PH is almost twice the price as the Vista.  Any idea why when they are shown as the same size?  Thanks for any help.

One time we asked about chocolate croissants because they didn't have any on the pastry display/tray.  Every day after that they had them for us.

Thanks Pompeii; it probably is less than a half hour for normal people but my mom is in her 80's.  She walks slow and distance isn't her friend so a shuttle or taxi is preferred.  Appreciate the help.

Pompeii, do you recall if Princess offered a shuttle from the port into town?  From what I understand the ship docks in an industrial part of Nuuk so wondering what the options were to get into town if you didn't want to walk the 30-45 minutes?

Sometimes there is a card in your cabin showing where they have booked you and the time; it you are OK with that then you just show up otherwise as geoherb said you have to wait until you get onboard as it can't be done ahead of time.  Another option once on board is to go to the dining room you want and book in person (assuming someone is there).

On 7/27/2021 at 11:52 AM, cruisindanx said:

Dinner menus for tonight from the TV. I’m sure someone will post an easier to read paper version later. 

How early are the menus posted?  Can you see the entire cruise or just that day (or the next day)?

Not sure it would work but at family I sometimes turn the trash can upside down and use that.

The real only disadvantage I have found is that it does not include all flights so if you have a specific one you want it may not be an option.  Just be flexible and it is a great thing to use.

It says no reservations needed for Club Class but can you select the table you want?  For example one by a window?

And depending on what time you eat (we tend to go early) you may have the same table and waiters each night so they quickly learn your preferences. So it is like a mix between fixed seating and anytime.

I have only ever had two issues using EZ Air, the main one being that not all flights are included so sometimes you can't get the schedule you really want but it is a small price to pay for the great fares.  The other issue I had (once) is that my flight was changed (the airline changed the plane and it no longer had first class even though that is what I had booked) but I wasn't notified by either the airline or Princess.  I happened to look at the seats and and noticed the change.      

On 8/22/2020 at 5:52 AM, worldtraveller said:

I called and that is exactly what they did.  So now it will be paid back but when is the question. Thanks for the advise.

It hit my credit card this weekend, yeah!  

On 8/15/2020 at 6:32 AM, Coral said:

It maybe in a holding account. Call Princess and confirm. If they are in a holding account, you can request a refund.

I called and that is exactly what they did.  So now it will be paid back but when is the question. Thanks for the advise.

But even if you did the incentive credit weren't they are still to give you the taxes and flight charges back to your card?  I have received my FCC but not those.  And they canceled the cruise in March.

As of this morning the flights are still showing up when I go into my Princess reservation (which still shows the cruise leaving in six days) but when I go to the AA website the reservation is now gone. So something is happening.