ROXIETHEHORSE

19 hours ago, cr8tiv1 said:

I agree with @NavyVeteran.  The issue is not that Grandpa cancels.  If it was an ordinary situation.  If Grandpa cancelled with insurance, he would get back the fare minus insurance AND passenger two would travel as a solo with insurance/Princess absorbing the supplement.

 

The problem is that the child (don't know the age) may not be able to sail solo. 

 

If all has insurance, then something might be able to be worked out.  It is a good thing you are planning ahead for a complicated situation.  It is out of the passengers' hands.  Your TA will have to work this out with Princess.  Good luck.  Not sure if your TA has enough experience to deal with something so complicated.

 

You should all be covered under the insurance and should all be able to cancel for any reason.  Regular PVP will give you back 75% and Platinum PVP will give you back 100%.  Don't know if you will get dollars or FCC.

Can an adult in the other room exchange rooms with grandpa before he cancels? Then there is aleady an adult in the room with the minor when he cancels. 

Thanks for input everyone, greatly appreciated!

After an hour on chat, no one knows why We can’t purchase on the app. The app will not let us use the saved card and it will not allow a new card to be added. 

It now shows it added in the personalized and paid, even though we have not paid for it and it was never in his cart.

I printed the travel summary showing it on there as paid. Will see how long before it disappears.n

This is absolutely ridiculous. Half the stuff is on the app and half the stuff is on the web page. No wonder nothing works.

Husband shows as authorized user of the card. It shows me as the owner of the card even though it was saved under his ID.

Is anyone having the following issue on the Princess App?

I was able to purchase the discounted WiFi for one device at the Platinum rate.

my husband has tried to do this on his app…when he chooses the WiFi purchase option, it takes him to a screen to pay. Our cc on file is not listed and it wants him to enter cc info. He selects that…and our cc on file is listed, but won’t let him choose it. Tried to enter a different cc, and we get an error message.

Cruise is in 3 weeks.

Our cruise is in 3 weeks out of Rome and we have had no action on our upgrade bids. Already bid over asking. 🤞🏻

1 hour ago, LBCABob said:

Well, it is Universe 0, Princess 1

I just got my minimum bid accepted email and my CC has indeed been charged.

My "big box" TA has already sent me an updated Princess Booking Confirmation with my new cabin # (I hope he gets his commission on the upgrade cost).

It appears I was right with my guess that the bidding computer had "locked" my bid while it was being processed.

 

As the saying goes, "All's well that ends well." 

 

Bon Voyage, Everyone! 

 

 

 

When are you sailing?

15 minutes ago, NoWhiners said:

 

Yes it is! I was born in the Bronx and have been a Giants fan since I was 11.  🤞 Daniel Jones stops tripping over blades of grass and one of the hundreds of WRs on the roster steps up and give him a decent target. Darren Waller addition could be a big help.

 

Go Giants!

We were at the game where Plaxico Burress had just shot himself in the leg...he was the featured player on the ticket. Sal Palomantano used our tickets on air before the game...we were terrified it was a scam...but his person brought the tickets back and sent us some hats and t-shirts from ESPN I think it was. 

Favorite player...Mark Bavaro

1 minute ago, NoWhiners said:

 

Yep, take the gift and run 😁

 

My TA did a chat with Princess about emptying my cart and they didn't understand either. I must be missing something--what's so hard to understand about emptying a cart???

 

I guess I just need to get out more 😉

 

is that a NY Giants profile pic? I am a lifelong Giants fan....  😀

Just now, NoWhiners said:

 

My cart still shows the 2 full up Plus packages I don't need. Can't "remove" them. So, I don't think it's fixed. It says that excursions that aren't paid for within 24 hours will be cleared--maybe that's also true for your purchases? 

 

Everything except "upgraded" packages. Princess continues to disappoint...

I had the balcony dinner, the balcony breakfast and a pack of water in the cart for maybe a few weeks.

When i went to delete the breakfast recently it wouldn't remove it. Did a chat on the website and they told me I had to call because they could not refund it to me. They were unable to understand that it was in my cart and that I had not paid for it, I was trying to remove it so that I did not have to pay for it.

First thing this morning it was all still in the cart...then all of a sudden...everything was gone...while I was logged in.

I will accept this gift from the twilight zone and be thankful. 🤣

1 minute ago, MJC said:

We've always bought a bottle of scotch for the cabin. It's usually with the other gifts you can send to someone, like flowers or chocolates. Yesterday I was looking for it for our September cruise but couldn't seem to find it on the website. Then again, Mondays are terrible days to do anything on their website.

I think it's in the Wine and Spirits section...at he end, after the wines.

2 minutes ago, startedwithamouse said:

I don't believe so, but I've seen people get multiples (bucket) onboard a couple of weeks ago.

It always nice to have some beer in the fridge when you get there...guess we will order once onboard!  😁

Is Princess still offering prepurchase of beer? I can’t find it anywhere in the personalizer.

5 minutes ago, ROXIETHEHORSE said:

Now I am unable to view my cart. When I put the mouse over the “CART” button I can’t click on it. I get a round curcle with a slash through it.

Edit to add…it appears my cart was cleared, so I added back the Balcony Dinner and water and purchsed. 
 

Hope everyone else’s cart was also cleared so you can start over. 

Now I am unable to view my cart. When I put the mouse over the “CART” button I can’t click on it. I get a round curcle with a slash through it.

11 minutes ago, NoWhiners said:

 

 

This has been happening for at least the last 2 weeks. I had the same issue, called my TA. She couldn't even login! She called and spoke with 5 different Princess agents, none of whom even understood what she was asking (client can't remove item from cart, can you do it). She did finally speak to one who said "she can't see it on Princess' side" which didn't make me feel any better. She put in a trouble ticket to Princess but I don't expect that will help.

 

It is such a simple basic task for online services--empty cart--and yet Princess can't make it work. (Note, I went and looked at the code behind the page and I can't find a place where a piece of code exists to respond to the button. But, if you look at the "book dining" option, there is code for the button push).

 

This is the sort of thing that causes pax to say Princess is incompetent. But, at least they have managed to add fees/take away previously free options. No problems with that 😉

I have a balcony dinner and a balcony breakfast and a case of water in my cart. We decided that there is jyst too much food with breakfast. I can doa big meal at the end of the day, but I’d rather not first thing in the morning.

i guess I’ll have to buy it and then cancel on the ship and request refund to on board account.

ugh

My cart is doing the same thing...unable to remove item. I click the remove box and nothing happens.

Our booking disappeared from the app as well. Says my booking does not exist when I enter the booking number. It was there earlier today. I was hoping it was because  we won our upgrade bid and it was being updated...LOL. 

On the Ruby in February the main dining room was open for  full service breakfast on disembarkation day. This is the only day we had breakfast in the main dining room because we had the suite breakfast in Sabatini's all other mornings.

46 minutes ago, Musky Ike said:

Scroll until you see "more rewards" click and keep it up until you see the right ones shown. 

It looks like the whole page just wasn't loading...after about 5 minutes of just sitting there...the rest of the page loaded. Thanks for help!

14 hours ago, Rick&Jeannie said:

Sorry...you need to sign up for the free AARP Rewards account.  Then the link should work.

I signed up for a free account and the link does not access the gift card. It takes me to a generic rewards page with no gift card info anywhere…what am I doing wrong?

55 minutes ago, PacnGoNow said:

I agree.  Let us know what you find out.

I hope you have a TA or CVP, as I don’t think the CS will have a clue.

Ok, so I did confirm that the only Vista suites on Enchanted are the 6 rooms forward on deck 17. There are no aft facing Vista suites on this ship…even though they wouldn’t come right out and say it directly. They did give me the list of 6 rooms and they are forward on deck 17.

So buyer beware if you bid on the “ Aft Facing Vista Suite” through the bidding process, they are nowhere near aft. They are forward deck 17.

This is ok, just not correctly described. 

4 hours ago, PacnGoNow said:

That’s a good one.  I thought they were on the Sun Deck forward section?

Is it possibly a bid for a Penthouse Suite? 

Not shown on the current deck plans as being an Aft facing. Or, is it an error on the UG bidding software?
 

They just did a dry dock in April, so deck plans should be correct. But, who knows?

If you have a TA/CVP I would have them investigate.  

I think it must be an error on their side…here is the description listed:

Vista Suite

The Vista Suite features a spacious stateroom and aft-facing balcony.
 

I also only see them shown forward on the deck plan. 
 

I just want to know exactly what we are bidding on. 🤪

Received an email with bid options for Oct 7, 2023 Enchanted Princess. It lists an aft facing Vista Suite. I cannot for the life of me find an aft facing vista suite on the deck plan.

Does anyone have any idea what deck this would be? 
 

TY!

It has been our experience that if there is anything that you would like for breakfast, just let them know ahead of time, and if they have it on the ship, it will appear on your breakfast plate, We had a standing order for lobster and swiss omeletts with avacado slices on top. Every. Single. Day.