My wife and I have taken two Viking European River cruises and Viking appears to be associated with Trip Mate insurance since it's an option when booking their cruises. We trust Viking so we purchased Trip Mate Insurance for our March 2023 river cruise to Paris/Zurich. Unfortunately, American Airlines diverted our flight from Seattle to Paris so we ended up in New York due to a non-functioning communication equipment required for Atlantic Ocean flights. In May we submitted a claim for one night's lost hotel in Paris and after MANY back-and-forth requests for MORE information our claim is still not resolved. Trip Mate is a HORRIBLE company and if you buy one of their policies then be prepared to say goodbye to your money and forget about submitting a loss claim - they are so full of red tape that you'll just get frustrated and give up, or they will deny your claim. If you don't believe me then read the various reviews of Trip Mate in the internet. It takes a long time to earn a good reputation and Viking has done that. However, it takes little time to lose that reputation and being associated with Trip Mate is a one-way ticket to one star reviews.
Have your eyes wide open if you choose to select a travel insurance company - you don't have to choose Trip Mate.
