BobbiSox

On 3/25/2020 at 9:02 PM, HALrunner said:

Wow, 60 days for the refund to hit credit cards?!?

HAL is holding a big chunk of our change for our 48 day cruise they cancelled with less than 48 hours notice! 

There are people who are sympathetic to HAL and seem to be worried about the financial state of the company, which of course is Carnival Corporation, not exactly a mom-and-pop operation. I have no sympathy for them. They took my money and they haven't given it back and in all likelihood, they will NOT give it back. Surely they have prepared in advance for a financial setback, regardless of the cause. Surely they have a plan of action, which apparently has no provision for those of us who make it possible for them to operate at all. I have sailed with HAL for over 20 years. My canceled cruise would have moved me into the 5*Mariner category. I suppose my $10,000.00 cruise is peanuts compared to those who had booked a world voyage at ten times that amount. I have never been so disappointed in my life.

I was scheduled for the April 6th sailing on Rotterdam. On March 13th, HAL called and offered me an upgrade to a Neptune Suite for $2058.00, which I gladly excepted and paid for by credit card. The debit appeared the next day, as did HAL's cancellation notification. I am trying to understand how HAL could have made me the offer and collected my payment hours before they canceled. I find it difficult to believe they didn't know what was happening only hours before it happened. This trip would have put me in the 5-star Mariner category. The premium insurance, which I bought through HAL, told me I am NOT covered for this type of cancelation; the insurance pays ONLY if I cancel, and not if HAL cancels. After spending 20 years traveling with HAL, I am horrified to be treated in this manner. There is no recourse other than to wait for the 'refund' and hope they are not buying time until they can file bankruptcy. I am too old to start building up my 'loyalty' with another line. 

42 minutes ago, RuthC said:

There are any number of threads about this specific question on the board (this thread isn't one of them). 
I suggest you scroll down the page and scan the thread titles, and read what people on them have to say. 

Thank you. I didn't see the other. I will certainly look. I grew up in Warwick and went to Pilgrim High School. I lived on Sand Pond Road. Small World! Now I live in Florida. 

Does anyone know anything about a refund? I paid for an upgrade to a Neptune $uite, and the very next day, HAL canceled all cruises.  I have had no luck in talking with them; no chat available, no phone calls accepted. Can't file for the insurance claim because  there is no options for  HOLLAND AMERICA CANCELED, and no good way to contact the insurance company, other than to fill out a form. HAL also had us fill out a form, with no useful information about when or IF they will refund. I have heard rumors of BANCRUPTCY which would me we will NEVER be refunded. Does anyone have any concrete information?

I have recently learned from the Harbor Master at Tampa that April 2019 will be the last Holland America sail out of Tampa. There will be no more departures from the Tampa port in 2019 or 2020.