zz19

Re: Pizza. Was on the Riviera in January along with 5 other passengers ,all originally from New York. All agreed--- The new Pizza recipe compared very favorably with New York Pizza. Safe Travels,

Hi papaflamingo, I am glad for you that your experience was positive. . In answer to your question---- We were originally told that we could leave the luggage outside our room with the Luggage Forward tags attached and that it would be picked up and given to Luggage Forward. (Confirmed this with ship personal when I boarded) I never expected Luggage Forward to be responsible for getting my bags off the ship, but that the ship would take care of getting the bags to them. I neglected to mention this on my prior post. -Quote from Luggage Forward website. "Money Back + $500 Guarantee" When you ship your luggage with us, we guarantee it will arrive on time or there will be no charge for your shipment. And we will also give you up to $500 to make it right. It’s the best luggage shipping guarantee in the world, period! If your bags do not arrive by end of day on your scheduled delivery date, barring a weather a customs delay, your baggage delivery will be free, and we will reimburse you up to $500. Our industry-leading guarantee is our way of saying you can count on us to get your luggage to your destination, on-time, every time. Luggage Forward said "The "Guarantee does not apply since the bags were never picked up" Again I repeat, THEY NEVER SHOWED UP ! Happy to clarify any other questions you may have. Happy Sailing. 🙂

HORRIBLE ! Experience With Luggage Forward Traveled on Cunard Queen Elizabeth in May 2022 (Southampton to FT. Lauderdale) Paid Luggage Forward to send my luggage from Ft. Lauderdale to San Francisco. I was responsible for getting my luggage off the ship. No assistance from Luggage Forward. There was no Rep in the cruise terminal and NO ONE ever showed up to pick up my luggage. I waited an hour and transported my luggage myself after Luggage Forward told me they were on the way. THEY NEVER SHOWED UP Their Customer Service in their Boston office was useless and it took many calls for them to respond. After many calls they credited my original payment without any explanation.