pennyspain

Three days before we were due to sail on Epic out of Barcelona on 5th June, my husband was taken into hospital. I contacted my travel agent on Friday 3rd June to ask them to notify NCL that we couldn’t travel. I have a cancellation invoice from my TA which indicates that I should get prepaid gratuities, taxes, and excursions refunded. Questions 1. Will we get our CruiseNext credit refunded? 2. How long are we likely to wait for refund? Thank you.