yitao

Call again and ask to speak with someone in resolutions.

The second offer is from the resolution team, as first offer to pay the penalty is the customer service's, and I said I can accept it, then they transferred me to resolution team, the person I talked to said that he could only make that offer now :(

Pay "under protest - all rights reserved" then bombard all high ranking executives with missives and complaints. Make it a war of otrission - Your friends will supply all the required E-mail addresses.

I only checked the amount when I got the invoice, the currency shows on different place in the invoice, I thought everything should be ok since I double confirmed with the sale rep on the phone that it is Canadian dollar. :(

I booked two cabins this month with RCL sales rep for March 2015 sailing on FOS with Canadian $, as they had the Ontario Residential Rate. I asked 2 invoices at that time, as one cabin is for my sister in law's family. Yesterday, I found they charged me on cabin in Canadian $ and one in US dollar with the same amount as I should pay for Canadian $, that means I need to pay $800 more with current exchange rate. It is very clear that the RCL Sale Rep made that mistake, I called RCL and they said they cannot change the currency, and I need to cancel it and rebook it. At the beginning they said I need to pay the penalty as it passed the final payment time and rebook it. I told them it is not acceptable, I did nothing wrong and told the RCL rep clearly that I want book the Canadian Res Special ( in the web site, the price was listed as Canadian $ as well ) , why I need to suffer RCL’s mistake. BTW, this is my third cruise with RCL.

Later, they got back to me said I don’t need to pay the penalty but need to rebook it, but the current price is much higher ( over $1000 ) than the price that I booked, I still could not accept it. My dearest cruise critic friends, please give me some suggestion, what I should do now, who should I talk to. We have already bought the tickets , it is a family and friend trip, we have 10 families go together to this sailing.

Thanks million in advance for your help.

Rachel

You see the rate in USD if you pay in USD. I called yesterday and changed my Breakaway cruise to CDN and saved $$$ with NCL's exchange rate. :D Now I can see the OBC for sale in CDN.

 

 

 

I originally booked in USD but with our dollar dropping I decided to price it in CDN and NCL has a great rate. I just called my PVP and he was able to make the change.

Hi, could you tell me how it works, I have not booked yet , I am interested in Mar 2015 sailing, will they offer me the same rate is i book now ?

Thanks for your help.

Rachel

Thank you so much for your suggestion, called Crown & Anchor and they are so helpful, the deposit is still there, somehow the agency does not have access to it. I changed my cruise through the phone directly with RC and moved my booking to cruise line directly.

Thanks !! :):)

We made our cruise booking when we were on board ( in order to get the $100 OBC). We could not make it last year and so changed it to this year. I transferred my booking to an agency I used before, and they sent me email this week for the final payment request, and told me that the deposit that I paid on board was refunded to me already, and there is no $ in my reservation now, I have to pay the full amount. As I only have one US dollar credit and it is the one that we used for All our US trip. First, I never receive a notice from RCL re the refund , 2nd, I have checked back 2 years for my billing statement, and there is no refund at all. My agency told me that they can not find when the refund was done. Would you please give me some suggestion re what I should do? Thanks a lot !!!

thanks everyone, you all are so helpful, thanks a lot . The dinning time I would like to change to is 8:15 ,and there is no waiting list ( as if I choose 6:15 one， it shows #11 waiting list).

I booked with agency and final payment have been paid . Sailing date is Mar 06, 2014, the dining time I want is still available on line . My travel agency said there is a charge , so I hope I can do it with princess when I do on line check in, seems they allow you to change it , but I just don't know what does " you will forfeit your confirmation number" means .

First time booked with Princess, forget to change the dinning time,

Could I change it when I do on-line check in, is that free? When I just tried on princess website to change it , there I'd a reminder message shows: you will forfeit your confirmation number, what does that mean, what confirmation number is that? Please help the first time princess cruiser , thanks a lot .

btw, I booked with agency and final payment have been paid . Sailing date is Mar 06, 2014, the dining time I want is still available on line .