Same story here. I do not understand why a company would so deliberately destroy their own customer base. They convert likely repeat customers (our 4 cruises with them were great, and we would have booked 2 more by now if they had given refunds in a timely manner) but we are very unlikely to ever cruise with them again. Even worse for AQV, when friends and acquaintances ask us about out AQV experience we now advise them to look elsewhere, or book close enough to a cruise date that they can get their credit card company to do a chargeback for a refund. They have lied to us at least 10 times about a refund check being processed immediately or within a day or two. Whoever in the company is responsible for this policy should be fired immediately. They are going to kill AQV, which is a real shame, because the boats, tours, and crews are fantastic.