gmoulton

After a 6 month wait AON finally resolved my trip delay claim I filed in April. AON did compensate us in full. Our cruise was a TA to Copenhagen with a continuing Baltic itinerary returning to Copenhagen. Due to the Russia invasion of Ukraine several ports were canceled and/or changed. Our final port of Copenhagen was changed to Southampton. Needless to say, their were undoubtedly considerable claims filed with AON. Doesn't excuse the lengthy delay but was certainly a factor.

I filed a claim with AON on May 11. The first leg of my flight home from London Heathrow was delayed resulting in missing my connecting from San Francisco to Sacramento. The next available flight to San Francisco was the next day which would have required an overnight hotel stay. My limo service added $300 for transport to my home from San Francisco instead of Sacramento. My claim has been sitting with AON for 4+ months as "assigned" with no disposition. I am a frequent cruiser and have always purchased travel insurance with the cruise lines and this is my first ever claim. My final payment for my next cruise is due next month (October). I will be looking elsewhere for travel insurance and elect not to purchase travel insurance package through Princess Cruises.