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Hi. Was this a cruise sponsored excursion or an independent operator? How long was the excursion and how much was it per person. Thanks

We were on deck 15. We did not attend the Captains Party. We reported our problems to the staff and Management as I have already laid out.

Good morning. To clarify, I was in a fully paid Haven, 2 bedroom Family suite that had to bathrooms and 2 toilets. Neither toilet worked. No upgrades were taken. Again, fully paid for. No other suites were available and no other cabins were offered even after I inquired. On day 3, I asked again about moving to any other cabin due to the odor, the inconvenience and constant challenge presented and NCL management stated they would relook and get back with me. Again, no other cabins were offered and available. After the 3rd day, management reported back that the toilet problem was fixed. That was toward the end of our 7 day cruise. BTW, The chain of who I reported this problem to and discussed this with went from the cabin steward to the Butler to the Haven concierge to the Breakaway Guest Services Manager and then to the Breakaway General Manager. All I received was excuses as to why nothing could be done on board and I had to deal with NCL Corporate and that they would be in touch. This is an unacceptable outcome and the cruise was very disappointing. NO TOILET for 3 days. Unacceptable. The resolution offered by NCL is unacceptable.

I have been dealing with this today and I spoke directly with the General Manager of the Breakaway and he is who stated that NCL Corporate directed him offer the small FCC amount. He stated that I must deal with NCL Corporate for any additional action or consideration. As previously stated, this is an unacceptable outcome so far. I will keep this post updated on any progress and final outcome. Thanks to all for the feedback and suggestions.

I use Amex as well and will definitely be contacting them about this. Hopefully they can help us with this.

Thanks for the reply’s. NCL on board management has provided us a letter that they have contacted the Corporate Office in Miami and Corp is offering us Future Cruise Credit (FCC) that only equals approximately 12% +\- of the fare we paid for this current cruise. I have expressed my dissatisfaction to the GM and he stated Corporate will only authorize the FCC and that Corporate would be “in touch” and contacting with us in the near future. No credit against on board charges or partial refund of this cruise will be offered on board or at all. I am very disappointed in this position. I understand that things happen but it’s how you deal with it from a customer service standpoint that keeps Brand Loyalty. The way this has been handled by NCL is not acceptable to me.

Hi, I am currently sailing on the Breakaway in a Haven Suite. During our cruise, we did not have a working suite/stateroom toilet for 3 days/nights. It was very frustrating to have to use the general toilet but more so to have to get dressed to use the public toilet in the middle of the night. It was finally fixed yesterday. TThe Guest Services Manager said the problem was caused by other guest who disposed of items in the toilet that clogged the system. This effected approximately 30 staterooms and suites. The last of empathy from management was awe full. My question for everyone is what would feel is appropriate consideration for this very large inconvenience? A future cruise credit? A credit against your current shipboard charges? A rebate on the current cruise fare? I would appreciate feedback on what everyone believes is fair and reasonable. Thanks