I read about l-o-n-g wait times to call Royal, but I never experienced it. Well, that changed today. I called three times and had to disconnect after one hour. I called at different times, late afternoon, dinnertime and evening, all without success. Does Royal have only one person handling these lines (sarcasm)? Is there a optimal time to call? A optimal day?
Just curious, what was your longest call-in wait before connecting with a Royal agent?