dp203

I canceled our tour on October 9th (as soon as we found out we were no longer going to Egypt). I would suggest starting a dispute with your credit card as I feel like that is the only way we will get our money back from Ramses.

While I still have not received a refund, they did reach out again with all sorts of promises when I posted a negative review on TripAdvisor. They seem to take their reviews very seriously so it might make sense to post one there too and if enough people call out these bad practices, we may actually get a refund!

I believe they are the same company or at least run by the same company. The excursions are exactly the same on each website. If you are booking with them I would recommend not paying anything in advance and securing the hotel on your own. I along with multiple other folks on my cruise have not received a penny back from Ramses when Celebrity re-routed our ship.

Beware when booking a shore excursion with Ramses, their "guarantee" of not needing to pay until the end of the tour is not true. They required us to make a 40% deposit for an overnight shore excursion from Alexandria to Cairo. Unfortunately, our itinerary was changed and the ship no longer stopped in Egypt. While all of our other tour guides (including those in Israel) promptly issued refunds, Ramses has failed to refund us our deposit. I've booked numerous excursions with numerous tour companies over the years and have never had to write a bad review. However, my experience with Ramses has been so bad that I had to write this review to warn any future travelers. Any promises of satisfaction guaranteed and no need to pay if your itinerary changes are all not true. Consider any deposit paid to Ramses forfeited if your plans change. I would highly recommend looking for another tour guide that is much more trustworthy.

@Lunastella thank you so much for your lovely and detailed review. How did your sister like the sofa bed? Contemplating booking a similar room for three adults and would love any thoughts on the sofa bed. Thank you!