Vacationlover2

This is a regular cabin category BF, but it is interspersed among club balconies with large balconies.  So does this room have a large balcony?  I've searched all over and can't find an answer.

This is a regular cabin category BF, but it is interspersed among club balconies with large balconies.  So does this room have a large balcony?  I've searched all over and can't find an answer.

I have googled and can't find the answer.  I know Breakaway has Six but I don't see a show for Getaway.

That happened to me to.  I think it was a temporary glitch on the mobile app.

You never know.  I've waited until a few days before sailing to find out, but on the cruise I have booked now, I found out 45 days prior, almost right after I booked it.

If I need to book myself in one room to be the adult in the room, but want my key to unlock the door in which I'm actually sleeping, how do I do that?

Thanks!

I have $150.  I have the drink package and 2 nights of specialty dining.  Any ideas for where to use this?

I booked a balcony guarantee for 2 without realizing there was no single supplement, so I could have gotten 2 rooms for the same price.  Do you think ncl would let me split into 2 rooms?

A month ago, I booked a deluxe beverage package.  It was on sale for $65.  I applied my $50 onboard credit, paid the rest with credit card, and it showed fully paid on my profile all month!

I got an email over the weekend that I owed $50 for my package and warned me it would be cancelled if I didn't pay by March 29.

Here it is March 28 and it's been canceled already.  First, I don't owe anything to begin with.  Second, they cancelled it before they even said they would. 

What is going on here?

How long is the walk from the ship to Jetty Park?  And can you walk to Ron Jon?

If they have creme de menthe, a frozen grasshopper is awesome. Creme de menthe, creme de cacao and heavy cream.

9 hours ago, Coralc said:

You could actually write down the price you paid somewhere and refer to that...?  Generally if you click on the photo, it will show the current price. 

 

And the prices are outrageous right now. Now that the current "sale" is over, Navigator is showing $72.99/p/p/per day for September. That is ridiculous. 

I don't mean I don't see what I paid. I don't see the beverage package as an option to buy if I already bought it to see if the price went down. 

If you book a beverage package, are you able to see if the price goes down? My experience is once you have it booked, it doesn't show up as an option to buy so you can't see if the price dropped.

I was able to cancel for a full refund including the royal up money.

I didn't call yet. Do you think I will get the royal up money back as a refund as well?

Well,

To wrap this all up, the only reason I am on this cruise is I had FCC from another cruise that had issues.  This lack of customer service and actually using their brains makes me not want to spend anymore with them.

They have no monopoly and there are many other cruise lines. Carnival is stepping up their game and NCL is great.  That is where I will spend my cruise money in the future.

25 minutes ago, Starry Eyes said:

If you do not want to go, you could say you are unhappy with the “covid protocols” and ask for a refund.  Rumor has it that that works if you use that phrase firmly and perhaps repeatly as you ask for a refund.

Oh thank you!!!  I will call tomorrow and try.  You are very helpful!!!

3 hours ago, Pratique said:

The difference here is that you triggered the cabin change voluntarily, not the cruise line. It's not like they automatically moved you to the CLS and then you thought, aha!, I need to cancel my bid now.

1 hour ago, sushitex said:

 

Didn't she already receive $100 in OBC when she was moved for social distancing reasons? 

I have yet to see the $100.  It's mentioned in an email but I don't see it in my cruise docs.

1 hour ago, xtremegk said:

 

My cruise is in 16 days. I'm hoping they cancel so I can get a full refund.

6 minutes ago, wampuscat7 said:

Yes, OP said the cabin was changed initially for social distancing, but to me that doesn't matter. OP left the balcony bid in place. Plenty of cruisers, myself included, would still prefer a balcony over a spacious oceanview and would bid for one. It's reasonable for Royal (or it's Royal Up affiliate) to assume OP still wanted the balcony if the bid wasn't canceled. 

 

Perhaps Royal could improve by reminding people when they are moved that they should revisit their bids. 

Maybe I wasn't clear. The cabin I was assigned after I got that letter was a spacious ocean view balcony cabin. So I already had about balcony so I don't know why they would think my bid should remain in place. I didn't know that that was something I had to cancel because I figured Royal knew what they were doing. I am also confused about why I got that letter stating that they were changing my cabins due to social distancing when I never had a cabin a sign to me in my paperwork, and less it was assigned to me and just not put in my paperwork yet. The whole story is so unique and bizarre you would think that they could take a second and just maybe figure something out. But it is what it is right.

3 minutes ago, Lawnguy8338 said:

What should happen is take the $100 obc, refund the $80 for the upgrade, find a ocean view cabin, and put the OP back in that category. That would solve everything

That would actually be fine with me.

The royal up email and all follow up emails said royal Caribbean. No indication that it is a different company and it shouldn't matter. I shouldn't have to understand their rules and know to cancel a bid when they themselves gave me the cabin.

I'm just trying to go on a cruise, not learn the ins and outs of royals business.  

It's a simple fix. Refund the money. If the other cabin is still available, move me back.  Sadly, customer service has become a joke at many places lately and looking at some responses, it seems that many are willing to just allow it to continue.

6 minutes ago, S.A.M.J.R. said:

If you're in customer service, I'm sure you know "the customer is not always right".  Unfortunately, I think this is one of those cases.  

Please expound.

10 minutes ago, Sigma Cruiser said:

While I agree with the other posts, I do have one question. Did you place other bids for higher category rooms along with the balcony bid?

Yes, I did.

About a month and a half ago, I put in a bid for a Royal up to a balcony. I had an ocean view guarantee booked. Last week I got an email saying that my cabin had to be changed due to increased social distancing and I was getting a $100 onboard credit and a comparable cabin. Shortly after that I noticed I had cabin 6360 in my cruise docs. That's a spacious ocean view balcony.

Fast forward to today and I get an email telling me that I won my royal up bid and for $80 my cabin was changed from this great spacious ocean view balcony to a regular balcony which is about two categories lower.

I called Royal Caribbean to try and have them fix it. In my opinion they should remove the $80 charge and give me my other cabin back. Instead after even speaking to a supervisor, Kevin, who really gave no customer service at all and seemed like I was a bothering him, there was no way for them to refund the money or make any changes. It's an automated system and it looked at what I had booked not what I was in now.

I said I understand your process might be automated but you should manually change it now. As soon as I was given that balcony cabin, my royal up should have been deleted.

Does anyone have suggestions on what I can do? This seems so outrageous, and I don't understand why they're refusing to refund. And I don't really like the cabin that they gave me. It's right at an elevator. The cabin I had was awesome.

I work in customer service so it really irks me when I see people who really just don't seem to care about their customers. No how can I help you, no how can we make this right for you, just it's all automated and there's nothing we can do.