Bigdadofthesea

Contemplative a 15 day TransAtlantic cruise. Have some concerns about the cost of laundry on board. Are there likely to have special “fill the bag” specials. If so how’s much per bag?

Reimbursement for out of pocket expenses is complicated. Refunding a deposit shouldn’t be. Thanks for your good wishes Gray Lady!

I have access to my credit card account online. No refund is showing. My sense is HAL is not like other merchants. For some reason they process refunds much more slowly. I think it should be a simple matter to refund a deposit, but that does not seem to be the case. Not great customer service. I appreciate there may be a queue of some sort (not sure why when they only need to refund a deposit). Interested in knowing other peoples experiences and/or whether there is a practical way to check on the refund’s status.

About a month ago I cancelled a Trans Atlantic cruise after Holland America radically changed both it’s dates and itinerary. After a bit of back and forth I was promised a full refund. Based on people’s past experience how much longer should I expect to wait to receive it ? Does anyone have a good phone number or e-mail address to check on the status of the refund? I’ve called and was given another number that seems perpetually busy. Any help would be greatly appreciated! Not feeling warm and fuzzy towards HAL at the moment.

Thanks for sharing your experience. We just cancelled an April Transatlantic on the Rotterdam due to a change of itinerary. We’re not rushing to rebook. It just may not be the time to resume cruising, Holland America seems unprepared to deal with outbreaks.

We’re not happy. Other than being a TA, it’s not the same cruise… None of the same ports, going across on more northern route, different dates-wouldn’t be home for Easter/Passover. A real black eye for HAL from my perspective. We’re most likely going to cancel.