We're back and very disappointed. After cruising with American Cruise Line in 2021 on the Snake & Columbia Rivers we could not wait to book another trip. We will not sail with them again. This cruise was a series of disappointments. To be fair, the weather was certainly not their fault but the views of snow capped mountains we anticipated were obscured on all but one day. The Baranoff Hotel - where ACL put us up the night before the cruise - had a check in time of 4 o'clock. We were early - 3:00 - and hoped we might be able to check in. We were told to wait. By 4 o'clock the lobby and bar were full of cruisers who all had to wait in a long line. The room was fine, the breakfast - not so much. The cabin was very comfortable with lots of storage space. The common areas were comfortable and clean. We found the servers and stewards to be pleasant young people who worked hard to please. The Cruise Director, Christopher, however, did not. He has an inflated sense of self importance and was often facetious and off putting. The Hotel Manager, Rick, failed to follow through on 3 promises. The bottle of wine paid for by our travel agent was not delivered. I only found out about it when I received the post-cruise statement. The food was below par: the servings were small and the food was often dry. The servers had to apologize frequently for items that had run out. Rick attempted to restock the high-end cruise in the markets of small rural Alaska communities. It seems like poor planning. The cocktail hour offerings were not what they were either. Last year there were scallops, this year there were pigs-in-the-blanket and egg rolls. The Park Ranger who was to narrate our day in Glacier Bay was sick and apparently did not have a substitute - another disappointment. On our last full day of cruising into Tracy Arm - what the captain referred to as the highlight of the cruise - we had to turn around and await a Coast Guard chopper to evaluate one of the crew members who suffered an allergic reaction. We never got there. But we were glad to get home
