We were on Viva last week and after 4 messages from Cruise Next we decided to look into it for the first time (I'm platinum and my husband is Gold). We got 8 certificates, this was after me asking at least 5 times if we can use 2 deposits for a cruise. I always received the same answer, yes as long as it's a balcony or higher. Never was I told that the double up is a promotion that can only be used at certain times. Like the op, I feel deceived, especially since that was a concern I had and brought up multiple times. I realize it is my fault and I should have read the terms and conditions, BUT I feel like I was lied to by virtue of not disclosing information I specifically asked for.