Suzy Bell

I have great memories of him on a Caribbean cruise in 2017. He really knew how to entertain and connect with his audience. Hope you enjoy his New Year's Eve performance.

Sorry for the double post. My mistake.

Yes, I hope you will receive yours soon. It's such a relief to have the issue resolved.

Today we finally received a reimbursement cheque for Covid- 19 quarantine hotel and meal expenses from our September 2022 cruise! We submitted our claim to HAL on December 20, 2022 after first being partially compensated by our travel insurance. Took what seems like forever but HAL came through. Now to look seriously at booking our next cruise.

Today we finally received a reimbursement cheque for Covid- 19 quarantine hotel and meal expenses from our September 2022 cruise! We submitted our claim to HAL on December 20, 2022 after first being partially compensated by our travel insurance. Took what seems like forever but HAL came through. Now to look seriously at booking our next cruise.

I'm so happy for you and you have given me hope for my outstanding claim which was submitted on December 20, 2022.

Thank you for this interesting history. My family's first ever cruise was a 7 day Alaska inside passage in 2000 and we loved it. Have fond memories of this ship and the wonderful time we had.

I really hope you get a favourable response and soon. It is a frustrating and drawn out process. Everyone's case is different but we all share the experience of poor communication from HAL. Prior to this we had always enjoyed our HAL cruises and received excellent customer service. Update on our claim: I recently started receiving emails from a HAL personal cruise consultant urging me to book a cruise before my FCC expires. Checked my Mariner account and there is indeed a future cruise credit to be used by December 11, 2023. We have never booked with a cruise consultant - I'm ignoring these emails. On Dec.20 we finally were able to submit our expense claim to HAL accompanied by all our receipts and another letter. So far have received an automatic email to confirm receipt and advising that it will take another 6 - 10 weeks for processing. Waiting to see what our reimbursement will be - not booking another cruise for a while, much as we really want a vacation this winter.

Happy to hear that you were fully reimbursed. In mid September my husband and I had a quarantine situation on board Nieuw Statendam which continued for another week after disembarking. It took almost 2 months for the FCC to appear in my Mariner account. Our insurance provider paid for some of our expenses, now waiting for HAL to respond to the claim we submitted for the balance. Merry Christmas.

I had a Covid quarantine situation where things did not go as I was advised by Guest Services(too much to go into detail here). In mid September I tested positive towards the end of a 10 day cruise, my husband tested negative but we both had to stay in our cabins for the final 2 days of the cruise. After disembarking in Boston we were required to complete a 10 day quarantine in order to return to Canada(the Canadian Covid restrictions have since been lifted). Our stay in Boston was a considerable expense. We submitted a claim to our travel insurance provider but were reimbursed only up until the day our insurance coverage for the trip expired. After writing 2 emails to Hal Guest Relations and another email to the president of HAL, I finally received a reply after almost 2 months. We are now in the process of submitting the Out of Pocket Expense Form along with our receipts excluding the amounts alreade paid to us by our travel insurance. I also had to submit a request for my medical records as the ship's medical center gave me no documentation regarding my date of testing positive nor my required quarantine dates .And we still haven't had the cruise credit for the 2 missed days applied to our Mariner account. All this to say, it's a slow process, don't lose hope.

My husband and I were on that cruise and I also became ill and tested positive for Covid, my husband had no symptoms and tested negative.I didn't have to move to an isolation cabin since there were only 2 days remaining of the cruise.My husband couldn't leave our cabin either. He was retested and still negative. We received no proof of our tests, no documentation as to the dates my quarantine should begin and end. Being from Canada which requires a 10 day quarantine we are having an extended stay in Boston. I also received the letter on Friday night with the suggestion to use a different Marriott Hotel in Boston. No transportation assistance provided by HAL. Took taxi to hotel to find no reservations made, HAL had never notified them about any passengers needing rooms. There were several other quarantine passengers there in the same situation. Fellow passengers tried various other hotels only to be told no rooms were available anywhere and if they heard Covid mentioned they wouldn't take you period. The front desk clerk at the Marriott Hotel managed to find accomodation elsewhere and ordered 2 taxis to take 5 of us. However it was far from downtown Boston out on a highway and it is not the best place we ever stayed. After spending 2 nights there we were able to book another place, requiring another taxi ride back into Boston. Our travel agent booked us flights to go home this Sunday, the 25th. We also are double vaccinated, wore our masks except when eating, avoided crowds. This was our first cruise since 2019. We have always cruised with Holland America. This experience was very frustrating to say the least. I hope your wife is feeling better and that you stayed well.