Hello all,
On 1/26/23 I booked a last minute reservation for the 2/5/23 sailing of Norwegian Joy though a travel agent to join family that had already booked this cruise. This reservation has been auto-cancelled TWICE by NCL for insufficient payment. My agent's invoice and thus may payment was about $93 short of the balance due on NCL's booking confirmation document. Now it looks like there are no staterooms left for a party of 3 and I may not be able to get another room.
Does anyone know if a full refund is possible in this situation (payment processed but reservation cancelled by NCL)? Is there anyone at NCL I can contact since my agent is not responding (closed today)?
I don't trust the agent (same mistake twice respite reassuring me and declining my offer to pay the remaining balance) and I can't risk another cancellation (IF they can even get me another room) and would need to cancel flights soon. Of course, the agent is out of office until Monday, and NCL says cannot provide any information or assistance as I booked through an agent.
Full story:
On 1/26/23 My travel agent sent me an invoice and charged my credit card for an amount about $93 less than the rate expected by Norwegian (I only learned this after receiving my NCL booking confirmation late 1/28/23). On 1/28/23 I could not find my reservation on my NCL account to check in and my agent looked up my reservation then told me my account was attached to the reservation and I should contact NCL support (he did not mention the cancellation). NCL support informed me my reservation was cancelled on the night of 1/26/23 for insufficient payment, my stateroom was released and I should contact my agent immediately.
My agent was able to get the reservation reinstated for another room (original room was released and already booked by someone else). I was able to view the reservation on my NCL account but it had an "On Hold, please complete payment" status and I could not check-in. NCL support again stated my account was at risk for auto-cancellation that evening due to insufficient payment and to talk to my agent.
I told my agent I would like to pay any balance due to avoid any risk of cancellation, but he insisted it was not needed, this booking would not be cancelled again, that NCL support did not understand their discounts, to stop contacting NCL support and that my stateroom is confirmed.
Well later that night my reservation disappeared from my NCL account again, NCL support confirmed my reservation was auto-cancelled for insufficient funds, my stateroom was released and unavailable, there are no available staterooms for a party of 3 (at that moment at least) and to contact my agent again.
Of course, it is Sunday and my agent will not be available until tomorrow.