Travels with Lisa

I have a b2b booked, but they are 2 separate reservations.

Good to know. 

I have not, but spoken with them several times.  We are limited to 2 checked bags- one 50 lbs, 1 25lbs.  The carry on is tricky.  It can be 22 lbs,  but the dimensions are much smaller than standard carry on size: 17x 13.5x 9.5. The complementary Seabourn tote is too large ( longer than 17”).  When I queried them in what would happen if we were over the limit, the answer, after quite a long hold, was they really didn’t know.  It was suggested that your bag may be placed on another flight or perhaps it would be shipped to your home at your expensive.  
 

I have no idea how strict they are, I posted the question on CC and haven’t gotten a response.  
 

We have 3 nights in Santiago and 3 in Buenos Aires/ Iguazu so we are packing for everything.  😳

Hope this helps! 
 

Liz ( yes confusing, I’ll tell you the story over a cocktail). 

For those of you who have done the Ushuaia/BA charters, how strictly do they reinforce the weight and size requirements of your luggage?

TIA

I'm in the US.  Seabourn sent the offer to my TA, who then forwarded to me.  It was about 7 weeks prior to sailing.

Hope this helps.  Maybe it's case sensitive?

Phone

Friends or family can reach you 24 hours a day via Azamara's Satellite Service. Your friends and family can contact the ship by calling (866) 459-8990. From outside the United States, they can call (732) 335-3297. The cost is USD $7.95 a minute and can be charged to American Express®, MasterCard®, Visa®, Discover® or Diners Club®. From outside the U.S., additional long distance charges apply.

Email

If you have an emergency situation where you need to reach any of our guests while they're onboard, please send an email to JourneyGuestEmergency@Azamara.com or QuestGuestEmergency@Azamara.com or PursuitGuestEmergency@Azamara.com. Please limit use of these email addresses to emergencies only.

Could anyone recommend a transfer company to take us from our hotel in Satiago to the cruise port in San Antonio?  We don't need a tour, just a transfer.

TIA

We’re on with you Kent and they recommended goggles as well.  Also, it was suggested that you have both rain and snow pants.  
 

Liz

Good morning

We also got the option for the upgrade on our upcoming Venture cruise and took it.  I read that the bathrooms on the Venture have less storage than the other ships.  Is this the case with the Panorama as well?

TIA

3 minutes ago, JaneStarr said:

Sadly, that’s not been my experience nor that of several others who have reported on the board.

I really do appreciate your empathy.

 

We actually have another United booking for this summer which I booked directly with the airline. That reservation states “Ticketed” directly below the confirmation code when I am signed in.  

In contrast, the reservation for our Azamara trip does not show as “ticketed”, It gives me a warning — if I try to add bags — that you can’t allow add extras to the flight until ticketed.

I am so sorry, I know how stressful this is as we went through it as well.  All I can suggest is keep checking your flights/seats and class of service daily.  I hope your TA can get this sorted before 30 days. 

What time do the gym and laundry open?

TIA

Phone

Friends or family can reach you 24 hours a day via Azamara's Satellite Service. Your friends and family can contact the ship by calling (866) 459-8990. From outside the United States, they can call (732) 335-3297. The cost is USD $7.95 a minute and can be charged to American Express®, MasterCard®, Visa®, Discover® or Diners Club®. From outside the U.S., additional long distance charges apply.

Email

If you have an emergency situation where you need to reach any of our guests while they're onboard, please send an email to JourneyGuestEmergency@Azamara.com or QuestGuestEmergency@Azamara.com or PursuitGuestEmergency@Azamara.com. Please limit use of these email addresses to emergencies only.

Sending And Receiving Mail

You'll be able to mail postcards and letters from various ports of call. Our Guest Relations staff can tell you how, when and where to post mail. Remember, in most cases you will probably arrive home before your mail. If incoming mail is received in port, it will be delivered to your stateroom as soon as possible.

You can find this under "booked guests" stay connected

They arrange it.  We made the mistake of getting our own.  Not only did it cause us to spend money (and time) unnecessarily, it caused great confusion with guest relations as they thought we were going to disembark in Egypt.

thank you!

I think the food really depends on the ship, the chef and the location.  On our last cruise on the Onward, I thought the food was mediocre, even in the specialty restaurants.  The food on our previous cruise, on the Quest, was much better.  On a funny note, we ran out of bananas in South America, but had plenty of pomegranates.  When we were in the Middle East, plenty of bananas and not a pomegranate to be seen.

Do you know if they have kettle bells in the gym?  TIA

8 minutes ago, norn iron said:

There are 58 pages to this thread and I have refrained from posting, mainly because I have a reasonable grasp of how difficult new e-commerce websites can be. I was also informed by an Az employee that RCL was not being overly co-operative in releasing data etc in the transfer of bookings and all that goes with it.

 

Anyway, this morning I decided to make a dummy booking on the new Az website and I was somewhat shocked by what I saw.

Having filled in some details I decided to briefly log out, before recommencing. So I was asked did I want to save my details.

I have inserted a screenshot of what appeared. 

Now my grammar may not be the best, but I'm sorry, a premium cruise line should be ensuring that the spelling and grammar are correct on their website.

 

Please can someone at Azamara change the caption to read Do you want to store the reservation? 

 

Rant over. 

 

When I mentioned this to my TA, her response was "this is the least of their problems".

8 hours ago, kml246 said:

 

Exact same with us, me at Adventurer and Nan at Preview. We are both Discoverer. We sail Onward on Jun 10, flying to Venice on Tuesday.

 

The OBC issue doesn't bother me as that's just money and will eventually get sorted out. Not having the appropriate loyalty perks is something that's difficult to correct after you've missed them. 

 

Kevin

Kevin - I'm interested to hear if they get sorted once onboard.  TIA

Liz

8 minutes ago, JaneStarr said:

I’ll be very concerned if not ticketed earlier than that! There have been reports of airlines canceling bookings for nonpayment by Azamara between 30 & 60 days from what I recall. 

Given how long it can take to get through to someone empowered to help at Azamara — especially with GMT air, we plan to follow up 60 days prior to outbound flight. 

I would keep checking.  We had issues with both our outbound and return flights. We chose seats on our outbound as soon as it was booked.  Those were cancelled.  I rebooked seats, but the only ones available at that time were worse and I had to pay.  They were then cancelled as well.  It wasn't until I was finally ticketed that I could use the money I already spend and reserve seats.

We had seats on our return flight up to about 2 weeks ago when I discovered we were ticketed, but  downgraded from premium to economy.  It took a week for our TA to sort that, but again the decent seats were now taken, and we are forced to sit 3 across.

We will be disembarking in Copenhagen.  Would you recommend a taxi, private shuttle or Uber to our hotel?

TIA

1 hour ago, cruisemom42 said:

Hello -- please pardon my enquiry as I spent most of the last month plus onboard a ship around Japan and only now am starting to look at my upcoming cruises, including BTB on Onward in October. I was surprised to find all this hubbub going on!

 

I don't have the patience to work through 45 pages of posts about the IT issues, just wondering if someone can give a brief summary or some direction to me?  It's strange because I can view both of my cruises in the system, but I can only see (and book) the shore excursions for the second one, not the first one -- for that one I just get gobbledy-gook, clearly an IT issue.

 

I don't want to bother Azamara unneccessarily as I know there are months to go and many sailings before mine that should be prioritized. But at the same time, I do need to make plans for these ports and decide how to use a significant chunk of OBC (which I also am not sure how to find?) -- preferably at least some of it on excursions.

 

Can anyone help?

The website is a mess, my TA strongly suggested not to do anything involving money online.  They are supposed to be prioritizing those guests sailing within 30 days, so unfortunately you may not be able to do anything for a bit.  There is no reason to call as they are swamped and often turn off the phone lines.

6 minutes ago, islandwoman said:

I would like to warn everyone, who has a fictitious "amount due" in their online account, not to cancel any Azamara shore excursions at this time.  Here is what happened to us:  My account is showing "No future cruises", but my husband's account has both of our cruises listed.  We didn't want a shore excursion that was scheduled for less than 48 hours after boarding, so we thought we'd better cancel it now.  It had been booked with OBC.  DH was able to cancel it, but instead of refunding our OBC, the website subtracted $318 from his fictitious "amount due".  I doubt that we'll ever see that $318  OBC again.  . 

I had that problem as well. 

2 hours ago, Grandma Cruising said:

Well, I spoke too soon. Although my upcoming cruise and loyalty points were right from the beginning of the new website, they both suddenly disappeared a few days ago. I completed a support form and got a reply back today saying my account has been updated and should now be right - NO it wasn’t - still no upcoming cruise, zero loyalty points and loyalty level as Adventurer, rather than Discoverer. Completed another support form and will wait to see what happens.

Sorry to hear that Denise. I’ve filled out 4, and nothing has changed.
 

L.  

Has anyone had recent experience taking the scenic railway from Bergen?  It is an easy walk from the port?  Was it worth the expense?

TIA

This is absolutely ridiculous.  No apology, no admission that they messed up.  Some  promise of compensation for us being loyal and patient might go a long way.  

Fill out the form again?  What a joke.