cbringdrvr

I agree that the fact that I did not notice a cabin change on my booking after the price was adjusted is my fault. However nothing was ever said to me by my PVP that I would have to change cabins in order to receive a price reduction. I did a ghost booking on Black Friday and saw that the price had gone down for the same class of cabin that I had originally booked, also on same deck as originally booked. I called to see if I could get a price adjustment on my original booking and was told I could. He changed my cabin without informing me. That was not something I would have ever agreed to just to save a few hundred dollars.

This is very valuable! I tried to get proper email addresses at guest service but was told everything needed to go through 1-800/CARNIVAL, I knew that was baloney. Thanks so much!

I am sure yours will be better!

I agree. We only chose a five day beco because of work/school schedules of other family members. We much prefer 7 day cruises. We did cruise with 20 family members over Thanksgiving in 2019 and had none of these issues but society has vastly changed since then sadly.

I understand that they are unable to predict behavior, good or bad but this behavior escalated as the days passed with no noticeable increase in security in an obvious way. Twice I went to the ninth deck late evening for pizza and saw no visible security at all. I did see very loud rowdy behavior, not just the expected high energy of young people having fun in an acceptable manner. I am platinum so I have a lot of Carnival cruise experiences to compare this to.

Thanks for the return receipt tip!

Over a year ago in mid November , my family upon recommendation from me decided to book a Christmas cruise 2023. Seventeen people, six cabins on the 10th deck on Freedom. Yes, I realized Freedom was an older ship but I have sailed and enjoyed other sailings in the same class as Freedom and I also knew it was undergoing a quick refurbishment in October. I have used the same PVP for about six years and was in direct communication with him as did the rest of the group. On Black Friday ‘22 I did a ghost booking and the price for my cruise had gone down significantly so I called him and after some hesitation he agreed that I could indeed take advantage of the lower price. Regrettably I did not notice that the confirmation email of the new price also included a change of my cabin only to deck 7 on opposite ends of the ship. I take responsibility for not noticing. However, at no time did he mention anything about changing cabins. It was not until I printed documents that I realized this. I immediately called and confirmed my greatest fear. Ship was completely sold out, PVP apologized. I would have never, ever agreed to change cabins completely away from my children and grandchildren for the sake of saving money, We always stay on deck above lido no matter the ship. It certainly did not ruin my vacay but it did most definitely affect it. There are some other issues with this cruise I want to write about. I have read many reports that the quality of food and service overall has gone downhill significantly recently. Having sailed most recently in May with great satisfaction , I scoffed at those reviews. Sadly, overall the food was indeed disappointing. I do not expect 5 star cuisine but four entrees in the MDR were awful(strip loin, an entree salad, parpadelle with lamb and fried chicken, previously a favorite ). We have enjoyed the buffet at lunch in the past but the quality and drink service was very disappointing. In particular , the meal for Christmas was simply unacceptable.. We waited 45 minutes between our appetizer and entrees and then waited another 30 minutes after entree for dessert with no plates cleared or water refilled. One of us never received our entree during all that time with no explanation when we inquired several times.We spent two full hours in the MDR , resulting in arriving late to several Christmas evening festivities. The last item I want to address is the general feeling of safety. The cruise started off with an aura of yuletide cheer but as the week progressed the atmosphere digressed as entire groups of very rowdy unsupervised teens and young adults roamed the ship. They took delight in blocking hallways and stair landings, spitting on people in the atrium from above, etc. On the last night of the cruise they boldly escalated their behavior to a dangerous level. They were seen by my husband and others wearing ski masks while threatening people. At one am the “Charlie” call came over the intercom system twice for security as large fights broke out on 9th deck. I have been extremely loyal to Carnival for many years but I am ready to spend my vacations elsewhere. For all of the PR they are doing to improve their image, they are completely failing at implementation. The very heavy smell of weed at all hours of the day and night( so strong inside my cabin and on balcony and through out the ship) is proof that their heavily advertised announcements of intolerance is nothing short of a lie. Much more importantly, for the first time in 15 plus cruises, I and my family no longer feel safe while sailing with Carnival. We sailed with four beautiful , well behaved teenage granddaughters whose ability to enjoy the ship on their own was directly affected by this atmosphere. Freedom security needs a complete overhaul. They seemed to be very adept at catching those who took videos of the several fights as it was reported they commanded individuals to delete videos while they watched and verified. They were also very adept at commanding people in cabins nearby to stay in their rooms even though they were getting texts from family members trying to reach each other out of fear for their own safety. Their concern for public image greatly eclipses their actual attention to creating a safe , enjoyable family atmosphere for people to sail and spend their hard earned money to create lasting memories. My money can be spent elsewhere. My loyalty to Carnival has suffered a tremendous blow, quite possibly, fatal.