Hacked off at RCCL's "Deals" pricing

[PrincesScuba]

That's the exact opposite of what I was told. What nonsense.

 

Does the resolutions desk actually have a policy to follow, or is it simply the whim of whatever anonymous person picks up the phone?

 

I'm trying very hard not to get ticked off all over again, but when I hear about shenanigans like this, it really infuriates me. No, I'm not jealous that someone got something I didn't - I'm just really frustrated at the inconsistency on display at RCCL.

 

Furthermore, it's hard not to extrapolate... is the inconsistent, indifferent service the same on board the ships now, also?

 

-Dito

 

Dito, FWIW, what you were told IS the usual policy. The person who let Edward do what he did is "unique". I don't know anyone else who was allowed to do this. Many people come here and complain as you did, but they are complaining, "I wanted to give them MORE MONEY and they STILL wouldn't let me have the Tuesday Sales Event price."

 

Be envious of Edward if you like. It's not misplaced.

 

But every Tuesday, someone like you posts what you did. It really is how they work and use the Tuesday sales.

 

Have a fabulous cruise anyway!

 

:)

[bundito]

Dito, FWIW, what you were told IS the usual policy. The person who let Edward do what he did is "unique". I don't know anyone else who was allowed to do this. Many people come here and complain as you did, but they are complaining, "I wanted to give them MORE MONEY and they STILL wouldn't let me have the Tuesday Sales Event price."

 

Be envious of Edward if you like. It's not misplaced.

 

But every Tuesday, someone like you posts what you did. It really is how they work and use the Tuesday sales.

 

Have a fabulous cruise anyway!

 

:)

 

A fabulous cruise will be had by one and all, I'm insisting on that.

 

Being "tuned in" to the whole cruise industry/phenomenon/fanbase has a downside... too much information, too many different stories. I need to stop worrying and micromanaging. It'll work out.

 

I'm sorry if I committed a faux pax by posting a "Tuesday Rant" - I claim ignorance. :(

 

I will leave it be from here on out...

 

Cheers, and thanks,

 

 

-Dito

[Edward50]

Dito, FWIW, what you were told IS the usual policy. The person who let Edward do what he did is "unique". I don't know anyone else who was allowed to do this. Many people come here and complain as you did, but they are complaining, "I wanted to give them MORE MONEY and they STILL wouldn't let me have the Tuesday Sales Event price."

 

Be envious of Edward if you like. It's not misplaced.

 

But every Tuesday, someone like you posts what you did. It really is how they work and use the Tuesday sales.

 

Have a fabulous cruise anyway!

 

:)

 

Just to give you some idea of my particular case. For my upgrade to JS I had to pay an extra $600 for my spouse and I. To me that was a good deal. I think that RCCL must treat every case separately. Probably a lot of variables such as how much more the person is paying for the upgrade, the number of cabins available in the upgrade category on that particular voyage. Perhaps for my particular sailing they had lots of JS and approved it.

 

I know that I am fortunate to have the upgrade. RCCL does state that it is for new passengers only.

 

A friend of mine reminded me that last year they had an upgrade from Balcony to JS two weeks before there trip and did not pay an extra cent. Should I have waited? I will never know.

 

Like one of the other posters said, keep trying every once in awhile. Your particular circumstances may change in a few weeks.

 

No matter what you will still have a great trip. Good luck and Bon Voyage.

[stompy]

We've had a cruise booked on Navigator since last July. We got a pretty good deal on a Promenade stateroom back then. But since this is a 14-day Transatlantic trip, we've kept our eye on the website for an upgrade deal to a Balcony.

 

Today, the RCCL website shows balcony staterooms for $899 - only $60 more than we paid for our inside room.

 

So, at the stroke of 7:00am EST, I'm on the phone to the Certified Vacation Planners. One of the cabins available even has a number that matches our wedding anniversary and the number of years we've been hitched.

 

Fate? Destiny?

 

What the website promises, the fine print taketh away.

 

"For new reservations only."

 

The first guy I got on the phone was rather rude, lecturing me about the difference between a "sales event" and a "promotional price". I then asked why I couldn't simply cancel my existing reservation and rebook. He claimed "You can't pull that off - the system will figure it out and reset the price."

 

It's eerily (and annoyingly) similar to a local bank commercial running here in Colorado. A robotic bank teller repeatedly tells a customer "those rates are for new customers only." The customer says he'd like to open a new account, with exactly the amount of money he has in his account now. "Oh, so you're an existing customer. Those rates are for new customers only..."

 

(To watch the commercial: http://www.efirstbank.com/marketing/ - the last TV spot with the redheaded bank teller.)

 

I spoke with a Resolution Specialist, who apologized, but was still entirely unwilling to do anything. Sure, they'll continue to expound on the semantic differences between "sales events" and "promotional prices", but give a customer a break? Of course not.

 

Don't get me wrong - I'm still excited about the trip. But I'm disappointed that I have to add RCCL to my list of poor customer service experiences.

 

Sorry to grouse and grumble, fellow CC'ers. I'm just cheesed off and disappointed.

 

 

-Dito

 

You can easily book it yourself and then you have to cancel your existing reservation. the only danger is that if you have any coupons or promos applied to the original res you'll lose those AND if you're within a cxl window you'll have to pay cancellation fees on the original reservation