Website problem

[#1grammy]

I paid final payment in December for a February cruise. Now the website shows balance due of $80. I called customer service and although the rep didn't know why the website shows I have a balance due, she tried to assure me that I have a 0 balance.

 

I have the documentation that shows I have paid.

 

Sure hope I don't show up for the cruise and have them try to collect.

[CPCruisers]

I had the same thing happen to me last week. It looked like they posted an increase to the CruiseCare Travel Ins I purchased through Celebrity. I called customer service and pointed this out and they corrected it and emailed me a corrected statement. My balance on the Web site is now changed too and back to -0-. I thought it best to get it straightened out before boarding. I hate dealing with cabin account issues once on board!

[#1grammy]

Thanks, I suspected that might be the issue, I was concerned since the rep didn't seem to know what was going on and wasn't bothered that I still have a balance due listed.