Customer Service Question

[XCruiseMe17]

Does anyone know the turn around time for Carnival to respond after you've contacted Customer Service via the web page?? Or if they respond at all.

[*Mach*]

Generally a few weeks...

:)

[Cricket63]

The ones I have sent have been at least 24 or more hours.

[hi2you]

I have had roughly a one week turnaround time.

[XCruiseMe17]

Generally a few weeks...

:)

 

Oh wow, that doesnt help me considering I cruise in 2 weeks. Its already been a few days.

 

Thank you for responding

[cmdknw]

Try contacting them via Twitter...last time I got a response within minutes.

[navybaby1113]

Try calling them. Immediate response.

[Lady_Jag]

I've contacted them via web a few times, and usually get a response within 5-7 business days.

 

Carnival has a Facebook page - you can try posting on their wall, or give them a call if it's time sensitive.

 

Good luck!

[XCruiseMe17]

Try calling them. Immediate response.

 

I just got the run arround with the whole calling thing.

[*Mach*]

Try contacting them via Twitter...last time I got a response within minutes.

 

 

I agree... Twitter... a friend of mine in Miami mans the Twitter link. She'll get back to you fast...

:)

[NEWORLEANSCRUISER1]

Try calling them. Immediate response.

And then you get put on hold foooooooooooor ever!!

[XCruiseMe17]

Im going to try the Twitter thing. Thank you all so much for responding to me! I hope it all works out!!

 

Have a great weekend!

[XCruiseMe17]

Okay so I tried the Twitter thing, got a response that they would be contacting me "shortly". I didnt get contacted today, but then again Im not sure what Carnival's idea of "shortly" means. But Im thankful they received my message!

[BSQ]

I agree... Twitter... a friend of mine in Miami mans the Twitter link. She'll get back to you fast...

:)

 

My cow thinks she's awesome!

 

 

... yes, my cow tweets.

[XCruiseMe17]

I cruise in less than 9 days and havent really heard from anyone. I had posted a general state about the customer service dept on John Heald's facebook thing and he actually commented back and said he would have very senior person contact me. That was 2 days ago so who knows at this point. The whole thing has given me a huge headache and has been throughly dissapointing. I do appreciate all of your responses, so thank you for that.