Shareholder's benefit - how to check?

[ISABELLA]

I have faxed the form and a proof of ownership of the stock to Celebrity and RCCl ( we have 2 cruises booked for this year). How to find out that onboard credits are reflected in my bookings? I have tried to call but can't get anywhere.

Please help.

Thank you all.

[chessbriar]

Your agent has the ability to pull up that information in your booking.

[mferranti]

If you submit your request by email they reply with confirmation.

[zalusky]

If you submit it by email, how do you attach your proof of shares?

 

Did you scan in your account statement?

[mferranti]

If you submit it by email, how do you attach your proof of shares?

 

Did you scan in your account statement?

I scanned my proxy card from last year's Annual Report and attached that. I also carry the original card with me so I'll have something to show them in case the credit doesn't show up.

[greeneg]

Try an email to this address.

 

ShareholderBenefit@rccl.com

 

They should be able to tell you if they have received the information and have applied the credit.

[Dale]

Try an email to this address.

 

ShareholderBenefit@rccl.com

 

They should be able to tell you if they have received the information and have applied the credit.

:cool: :cool:

Ed,

You nailed it. That's what I was going to suggest. I did it that way and had an answer back the same day.

[AFT_LOVER]

$250 per stateroom for 14+ nights

$200 per stateroom for 9-13 nights

$100 per stateroom for 6-8 nights

$50 per stateroom for 5 nights or less

 

 

Hope this answers those answered questions.............

[Spender Nui]

It is correct that they will confirm the credit to you by e-mail but your documentation will not show the credit.

 

After you board the ship ask the purser's office to run a statement of your account. This should show your credit. If it doesn't, show them the confirmation and ask them to make the adjustment.

 

I wish Celebrity would furnish something with the cruise documentation as some other lines do.

[AFT_LOVER]

that state the amount of the shipboard credit for stockholders from the gal in sharholder services. I carry it it my attache with all out other docs printed out.

[ISABELLA]

Thank you all for your kind responds. I finally got live person on the phone and she did confirmed receiving my forms and we cannot see it anywhere in our bookings, she said. I am just happy we have it.

[Andy]

that state the amount of the shipboard credit for stockholders from the gal in sharholder services. I carry it it my attache with all out other docs printed out.

 

Hi Everyone !

 

I also do the same thing. I ask for confirmation from RCI via email, a few weeks before my Cruise. When I get an email reply, I print it out, and bring it with me, JUST IN CASE there is a problem. It is a good document to have with you.

 

Now that Celebrity and Royal Caribbean has updated their booking information online, it would be a great idea, for them to put this information on your booking..... so you can check it yourself online. I have suggested it to both Captains Club, and Crown & Anchor. Hopefully, they will do this in the future.

 

My thanks to Tensi Westreicher at Royal Caribbean, who does an Outstanding Job with these requests.

[GaryThePhotog]

and they confirmed I had a credit on my future cruise booking....

[Karynanne]

I sent mine in yesterday, but haven't heard back yet on the credit. I'll give it a few days, and then will follow up with the Captain's Club. I also print everything and bring it along. You never can have too much documentation with you, in case of a problem.

 

Karyn

[CINDON]

It is correct that they will confirm the credit to you by e-mail but your documentation will not show the credit.

 

After you board the ship ask the purser's office to run a statement of your account. This should show your credit. If it doesn't, show them the confirmation and ask them to make the adjustment.

 

I wish Celebrity would furnish something with the cruise documentation as some other lines do.

 

Once onboard the ship it sometimes takes 2 to 3 days for the credit to be applied to your shipboard account. On my last cruise on the Mercury in September it took 3 days before the credit showed up.

[Andy]

Once onboard the ship it sometimes takes 2 to 3 days for the credit to be applied to your shipboard account. On my last cruise on the Mercury in September it took 3 days before the credit showed up.

 

Hi Cindon !

 

Same thing has happened to me. On 7 day sailings, it usually shows up on the 2nd day... On longer sailings, it typically shows up on day 2, or day 3. I have no idea why this happens, but it typically works out just fine.