What is the nicest thing that an NCL crew member has ever done for you?

[oklaviking]

That is an easy question to answer. Back in 2003 while my family and I sailed on the S.S. Norway. A Bartender in training turned my mother's purse over to the Purser's desk. The wallet inside the purse contained over $500.00 cash. That kind act kept the cruise on a very positive note. I informed the Captain and the Cruise Director what had happened. They both were very pleased to hear about such an honest crew member. Thanks for giving me a chance to share this experience.

 

[Cruise_More_Often]

We were on a 14-day B2B Caribbean cruise, and I got the worst viral infection ever. I was so tired of coughing all I could do was sleep. The staff -- our concierge (the wonderful Alex Forbes) and his assistant, our butler and our cabin stewards sent me a get well card. :)

[BikerAl]

I really have a bunch... DW skipped diner and the concierge Anka, stopped by to see if she needed anything, then joined me at the show, to keep me company. Years ago, joked with Karan, that we had told the folks on the opposite side our butler was better than theirs, but we didn't want to come up with any task for them, to prove which was. So one night, about 10:30, he comes in the casino, says he is about to retire, and is there anything we need. He then went to the other couple, said I had asked him to check to see if they needed anything since their butler always retired early. Needless to say, they agreed we had the best.

 

Some of the friendships we have made are the best.

 

Al

[mommyto2girls]

So glad I started this tread, what a delight to read all of the nice stories. Remember, it is the little acts of kindness that you do that come back to bless you 100 fold.

 

My nice stories are endless after only 2 cruises on NCL! Thank you for making us all stop and remember.

[OttawaJohn]

It really is the small things I think.

 

Last cruise, it was our anniversary. When we booked at Cagneys one night, they asked if we were celebrating anything and we said yes, our anniversary. And then forgot about the conversation.

 

That night at dinner (best as always, LOVE Cagneys), we ordered desert. After, they came out and sang to us and presented a cake. But we'd already ordered desert, and had our hearts set on what we ordered. So they offered to send the cake to our room. We said sure.

 

When we got back a bit later, it wasn't there, but no biggie. We set the door to do not disturb and spent the rest of the night inside.

 

Next morning at breakfast, the same maître de was on from Cagneys at the sit down resteraunt. She asked how we liked the cake, and we commented we didn't get it, but that it was fine.

 

She came to us a bit later and said it had been delivered, but due to the do not distrub, the waiter didn't, you know, disturb :) So she had them make a new one and we told them to just drop it off in the room even if we weren't there.

 

When we got back from our excursion at Nassau, we had a nice cake waiting for us :)

 

Again, nothing superhuman, just people who gave every impression that they wanted to make us happy.

 

I've worked in customer service for 14 years now in one for or another, and I gotta say, that's sometimes all that's needed.

 

Another small example; again, our last cruise. Our cabin steward (whose name I just can't recall), would always greet me and the wife with 'Hello Mr John, Ms Susan'. Just a small thing, not remotely important, but regardless of knowing our names, just the fact she had a smile on her face and always said hi, just made us smile as well. A nice start to the morning when you left your room.

[jaja]

We had our first suite--December/Jewel...we were doing it for the relaxation..not port activities..(and good thing since that was the delayed and port elimination cruise due to drydock accident)----I was alone on deck (Florida)...just watching the activity..and Adrian (concierge) stopped to chat...when I mentioned that I was not going ashore...he seemed concerned...and asked me if he could have someone bring anything from shore for me....! I was truly blown away...I needed nothing..but he thought to ask...and I am sure it would have been complicated for him to find someone to bring whatever I asked for back..but I knew he was sincere..and that he really cared ... We have always been impressed with NCL staff....and that is why we sail NCL....

[cruisemainiac]

We were on the Epic in Oct. 2010 and had dinner at Teppanyaki. Our waitress made our six year old grandson an origami animal and he was thrilled. Then another waitress came over and made him another animal. Then another and another, by the end of dinner he had 10 different animals and a grin the size of Alaska. The rest of the week at breakfast and lunch at the buffet the waitresses would stop by and give him a big hug. We found out that most of them had kids at home and he was their fill in hugger for the week.

[Pendragoncruising]

We had our first suite--December/Jewel...we were doing it for the relaxation..not port activities..(and good thing since that was the delayed and port elimination cruise due to drydock accident)----I was alone on deck (Florida)...just watching the activity..and Adrian (concierge) stopped to chat...when I mentioned that I was not going ashore...he seemed concerned...and asked me if he could have someone bring anything from shore for me....! I was truly blown away...I needed nothing..but he thought to ask...and I am sure it would have been complicated for him to find someone to bring whatever I asked for back..but I knew he was sincere..and that he really cared ... We have always been impressed with NCL staff....and that is why we sail NCL....

 

Loved Adrian last year on the Jewel, wish he'd move over to the Gem this year :)

[mommyto2girls]

Loved Adrian last year on the Jewel, wish he'd move over to the Gem this year :)

 

Who does not love Adrian..got an e-mail from him today he is going to be on the Sky in July and then he is 99% sure the Epic in November. He is leaving the Jewel in May for 2 month vacation. I would love it of he was on the Gem!

[STARFISH*4]

twice on the STAR i believe i have had someone take my plate and help me in the buffet line when i didnt even need it

 

on the SUN in Dec the crew and staff were just so personable --we had 2 weeks with them and they made us feel like friends--calling out to us by name...i did the M&G on one of the cruises and was treated very well...the HD and Group Coordinator were always asking me if everything was going well

 

same with on the Jewel in January of last year--didnt do the M&G but the HD was WONDERFUL

 

on the STAR in Dec 2009 the staff and crew were GREAT too

 

sometimes its just that "extra" smile or when they really REMEMBER YOU!!

[Ms belp]

Wow. These stories are so uplifting. I really do love NCL. Their staff is incredible. The bartender that put some olives in my bloody mary because I told her I had a fondness for them. The staff that remember us after over a year...with so many passengers, I think that is incredible. We don't tip that much over!:)

[ShedQueen77]

Antonio, a photographer on the Dawn, was endlessly patient with my kids while posing them for pictures. He took the time to learn their names and never failed to remember them and stop to talk when we met in passing. He did not patronize them like most people do and treated them like real people, which totally made the kids' cruise experience special. They still talk about him. :)

[SuzyLovesNCL]

We recently had the pleasure of cruising in a suite on the Pearl. On our daily trips to Cagneys for breakfast and lunch we got to know the hostess, Evangeline. She commented about a new Dan Brown book my DP was reading, which she finished mid-cruise and gave to Evangeline to enjoy. The next night we had reservations for dinner at Cagneys, and imagine our surprise to be seated at a table with two beautiful red roses and a card to thank us! A totally sweet and unexpected response!

[marelind]

This is a story of how a crew member turned a bad situation into a good one. DH and I did a B2B2B for our first cruise: 7-day Alaska, 1-nighter, then 4-day Pacific Coastal. Prior to that we took about a week to drive north to Seattle. Since DH has COPD he has a lot of medications and as we hadn't cruised before, we way overpacked! :D What we didn't know was that the 1-night CTN has no luggage handling at disembarkation. There was no way we could handle all that luggage ourselves. We arranged with the front desk the day before for someone to help us off the ship (we had to change ships). The next morning we called, and waited. Called again, and no one came. Called again and a crew member came, saw the luggage and said he'd get a cart. He never returned. Meanwhile, it's getting later and later. Finally it's about 10:30 and the deck supervisor came to see what the problem was. He saw the problem, got a cart himself, loaded our luggage on it and took us all the way out through immigration (unloading luggage off the cart, onto the scanning belt, off the scanning belt, back onto the cart) then unloading the luggage at the taxi stand. It brought tears to my eyes to see his compassion. I was so impressed I wrote a letter outlining the problem, then praising him for his service. I hope he got something good out of it.

[beetle9]

When on the pearl last yr i layed my expensive camera on the window ledge in the blue laggon rest and forgot it the waitress turned it in at desk and did not want to take anything but i insisted would have lost not just cam but pics we had already took. On rcl we orderd room service evernight of our 14 day trans atl trip but last night we did not ask fo cookies and the delivery guy called back and ask if we forgot, on ccl miacle we took our gs and he got sick and they all went out of thier way to help him. like everbodyelse to many good that dont get mentioned.:)

[BahamaMama247]

Too many times to count!

Last year DH decided it would be a great idea to drink the entire bottle of wine from the room and then get up early to go to GSC. He was very sick and pale on the island and a crew member noticed a brought him over one of the tall NCL glasses filled with ice water. It was very sweet of him.

 

Another time our whole family was at the MDR on the Dawn and my dad mentioned he was going to head back to the room to get medicine because his head was hurting, a minute later the waiter came over with 2 different kinds for DF to pick from.

 

I am a little afraid to try other cruise lines because of how great the NCL crew members have been to us in the past

[Viesczy]

On our Jewel Repo in fall of '09 Karen was taken ill by motion sickness the first full night, so I was stag @ Tapas (or w/e the Mexican restaurant is across from the Lagoon). I can't recall the lady's name, and she was definitely a lady, spoke to me at length several times about everything under the Sun, and just before I left she provided some light food for Karen to nibble on while suffering from motion sickness. I had only spoke in passing about Karen being a little green when I explained the reservation would be for only 1.

 

Derek

[faymuiheng]

I'm actually quite amazed that the cruising industry do really well in the service aspect of it all. There are some complaints, but the overall viewpoint is positive. Try comparing it to hotels and airlines, and you can see that their levels are quite high.

 

I like taking cruises, and this is one of the major reasons why.

[mikewrit]

On the Star in October, southbound from San Pedro to Panama, the crew set up ice chests full of frozen wash cloths to hand out to sweltering passengers headed back to the ship from shore visits at Ensenada, Cabo San Lucas and the other hot stops.

[Tideone]

On our Christmas cruise this past year on the Epic, a crew member, we had met on a previous cruise on NCL, presented us with a model of the Epic.

If any of you have priced these in the gift shop, they aren't cheap.

Needless to say this gift is sitting in a highly visible spot in our house.

While this was probably the most expensive thing a crew member has ever done for us, over the years of sailing with NCL, we have gotten alot of perks because of knowing members of the crew.

The key to it all is, if you are nice to them, they can be very nice to you...

[shark with a laser]

This was several years ago on the Dream. It was our first NCL cruise and first time in a suite. We had 2 butlers, they took turns depending on the time of day. My partner and I booked an excursion, I don't remember where, and we were a little surprised to see one of our butlers on the bus with us to go on the excursion herself. Both ways on the long bus ride between the ship and wherever it was we were going she was passing us apples, oranges, bananas, etc. Even on her day off she was taking care of her passengers!

[lambs2]

Last year on our transatlantic on the Sun we had one of the very large inside cabins on deck 10. Our room attendant got me a bathrobe AND a coffeemaker (and kept us supplied with coffee packets and creamers) even though inside cabins aren't supposed o get either anymore. He was so sweet:)

[zazou]

I have met a lot of wonderful crew member in my 4 cruise with NCL.

 

I'm allergic to carrots and as you know, a lot of plates have carrots. A lot of waiter made accommodation for me and went to saw the chef to get me something to eat.

 

On my last cruise on the Spirit, in the end of January, I inscribed myself on the India special meal. I didn't thought I would be able to eat much but knew that I would enjoy just being around my family. The server goes beyond normal care and really make sure that I was able to eat a lot of different India plate that they did only for me. I was astonish and delight.

 

I found that the crew working on most ship is kind, caring and want to help.

 

Thanks for starting this thread.

[DMH15]

It was on the Jewel. We were in Azura. As we entered we were asked if we minded sitting with others. We said okay. Another couple reluctantly agreed and the four of us were seated at a round table for eight with a fellow I will call "Artie".

 

Almost right away Artie started telling us he was sick with a cold, that his daughter had the a/c turned down way low in their stateroom. Then he let out one of those huge, wet, gross sneezes, while covering his mouth with both hands and proceeding to wipe them off down the front of his shirt!!! Our tablepartners immediately got up and explained they were leaving to make the show BEFORE dinner. But I caught the wife's facial expression and I knew they were escaping Artie. We said goodbye. While this was all happening, I hadn't noticed Artie had handed my mother the bread basket. (She was sitting between he and I). Now, I am a chef and understand all about cross-contamination and my family calls me a germphobe, although I am not as radical as Howie Mandel, I am concious of my surroundings.

 

As long as this story might seem, as verbose as I have been, only five minutes had passed. I excused myself immediately to the ladies room. I ran to the hostess and started to explain... My first words were...please, you have got to move us!!!!!!"

 

Like magic, Glaspole Facey appeared and immediately said "come with me!". His tone was a perfect blend of compassion and firmness. He sat me at a small table that seemed to be hidden from view. He went to our table where my mom and Artie were sitting, munching on bread, since they had been abandoned together, and no one had ordered yet.

 

Mr. Facey approached my mother and said, "madam, your daughter needs you.". Artie said, "go on, I'll watch your things.". Mom said okay. The consummate professional Mr. Facey said "I think you should take your things, we don't know how long you will be.". My mother's mind was racing, imaging I'd had an accident. As they began walking, he assured her I was fine. He escorted her to my table, where I explained. My poor mother hadn't even noticed the gross sneeze! All through the meal, Mr. Facey came by to check on us. And anytime we visited Azura he made sure to greet us warmly.

 

When we ran into our tablemates who had left for the theater later in the cruise we discovered they live about an hour from us and they HAD left for the reason I suspected: Artie.

 

As wonderful as Mr. Facey had been, it was too late... My mother became very ill and missed the final third of the cruise and a few days in Athens, confined to the room. (We both had trip insurance.)

 

I will always be grateful to Mr. Facey. He is the ultimate professional and an asset to NCL.

 

And Artie? I saw him all throughout the cruise, coughing and sneezing his head off! (His real name is not Artie.) I hope other cruisers don't encounter him or others like him who have no regard for their fellow pax.

[david_sobe]

I have 2 stories.

On the Sky we stayed in a penthouse and the concierge gave us a bottle of wine at our Cagney's dinner. We never complained about anything. She just did it to be nice.

 

On the Epic, DW loved the chocolote dessert at the Epic Club. One night, DW asked our butler to deliver one to the room. The Epic Club was closed but when we got back to our room after the shows, there were 2 desserts from the Epic Club in the fridge.