oceanseagle12 Posted July 1, 2011 #1 Share Posted July 1, 2011 Im new to NCL, and have been trying to reach them tonight. I've been on hold twice for several minutes. Tell me this isnt normal. Link to comment Share on other sites More sharing options...
Ms belp Posted July 1, 2011 #2 Share Posted July 1, 2011 It's summer and everyone is trying to reach them. Better to try in the morning. Link to comment Share on other sites More sharing options...
venusjems Posted July 1, 2011 #3 Share Posted July 1, 2011 And it is the last day of the month! They are trying to get as many bookings as they can! Link to comment Share on other sites More sharing options...
oceanseagle12 Posted July 1, 2011 Author #4 Share Posted July 1, 2011 Thanks for the replies. I did get ahold of someone who told me that their computers had been down due to a transformer blowing. That probably explains it also. Link to comment Share on other sites More sharing options...
Dr. Jack Daniels Posted July 1, 2011 #5 Share Posted July 1, 2011 It's summer and everyone is trying to reach them. Better to try in the morning. Maybe the OP has a job and cannot try them in the morning. I don't think it is a good idea to leave a potential sale waiting on the line for several minutes. Link to comment Share on other sites More sharing options...
oceanseagle12 Posted July 1, 2011 Author #6 Share Posted July 1, 2011 that is true. hopefully tomorrow after work. Link to comment Share on other sites More sharing options...
switzerland29 Posted July 1, 2011 #7 Share Posted July 1, 2011 we just called tonight about 30 minutes ago and got right though.. Link to comment Share on other sites More sharing options...
daffodiliaz Posted July 1, 2011 #8 Share Posted July 1, 2011 Thanks for the replies. I did get ahold of someone who told me that their computers had been down due to a transformer blowing. That probably explains it also. There was a transformer fire in Mesa, AZ this afternoon. Power outages. NCL has a call center out there. Link to comment Share on other sites More sharing options...
bluewater723 Posted July 1, 2011 #9 Share Posted July 1, 2011 It took a couple of calls, 1 email, and a few days to get a VP to call me back so that I could book! I should have just done it online. I'm sure, as someone already said, that they are extremely busy at this time of the year. Still, I felt like he was trying to hurry the call along rather than taking the time my Carnival PVP has in the past. Link to comment Share on other sites More sharing options...
Norwegian Cruise Line Posted July 1, 2011 #10 Share Posted July 1, 2011 Dear hotjavalex, Please know that last night's situation with our call center in Mesa, AZ was very far from normal. There was a massive transformer fire that cut power to about 150,000 customers in Mesa and Apache Junction (including our call center). Here's the link to the news story: http://www.azfamily.com/news/local/Large-transformer-fire-erupts-in-Mesa-124802539.html. Because of this, our power in the call center was out for several hours. We apologize for any inconvenience you experienced. Power has been restored and our call center operations are back to normal. Please give us a call today and we'll be happy to assist you. Best, Norwegian Cruise Line Public Relations Link to comment Share on other sites More sharing options...
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