User Error Posted August 4, 2011 #1 Share Posted August 4, 2011 We purchased several photos on The Crown and we qualified for the free photo book- we just had to pay $24.95 shipping for it when completed as we live in the uk We were told we wouild receive an email within 28 days with a link so we could put our book together online but its been over a month now and w ehave heard nothing Have we been conned or does someone have a link or web address for us to contact please? Link to comment Share on other sites More sharing options...
riansgrammy Posted August 4, 2011 #2 Share Posted August 4, 2011 We did the same thing on Star Princess in November. Try Panraven.com. I put off making my book until the last minute, but it's very easy to do. Good luck. Link to comment Share on other sites More sharing options...
SanderMC Posted August 4, 2011 #3 Share Posted August 4, 2011 Maybe they wrote your email down wrong? I had received my email the day I paid for the shipping. As long as you have your receipt so you have your confirmation number, all you need to do is go to panraven. The confirmation number should be in their system. Link to comment Share on other sites More sharing options...
User Error Posted August 4, 2011 Author #4 Share Posted August 4, 2011 The receipt we have has itemised items on it but no confirmation number. Bit strange Link to comment Share on other sites More sharing options...
Astro Flyer Posted August 4, 2011 #5 Share Posted August 4, 2011 As suggested, go to the Panraven website & email them for your confirmation number. My experience has been that after purchasing the book I had to return later after the info was downloaded to Panraven & then got a receipt with a confirmation number. They have quickly replied to our requests but with only 60 days to complete the 'free' 36 page book you're running out of time. You'll have to set up an account with them to access your book to personalize if if desired. Additiional pages are $1 & there is a fee for going past 60 days from purchase. We've enjoyed the 3 books we've done & hope that you will also. Link to comment Share on other sites More sharing options...
User Error Posted August 4, 2011 Author #6 Share Posted August 4, 2011 Thanks all Have emailed them for confirmation number. Didnt know we only had 60 days to complete......better get their skates on Link to comment Share on other sites More sharing options...
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