Do you think NCL owes them anything?

[halos]

Please explain Why you think NCL should compensate you?

 

My friend owns an ice cream shop in Ocean City NJ. They had to close for a few days due to the storm. Who is going to compensate him for lost money?

 

Stuff happens.........get over it

No one is eating the ice cream that they bought while the store is closed.

 

These passengers PURCHASED 7 days worth of cruise. Do you not see the difference?

 

*shakes head*

 

 

 

 

All of this hand wringing and tongue wagging is based on what a CC "reporter" stated an NCL spokesperson said. I still haven't seen anything official from NCL and the "event" hasn't even happened yet.

 

 

 

absolutely agree.

[Cape]

While I think it is likely the passengers will get some sort of OBC - I don't think NCL owes anything to the passengers.

 

On the flip side of this...if you were one of the passengers who got to stay on board an extra day - would you expect NCL to bill you for that day?

 

Of course you wouldn't b/c you would feel like the situation was out of your control and you had to stay on. In fact, there are people who would feel they were owed compensation for the extra day at sea. The same applies on the flip side, it is out of NCLs control that you are losing a day at sea.

[halos]

Of course you wouldn't b/c you would feel like the situation was out of your control and you had to stay on. In fact, there are people who would feel they were owed compensation for the extra day at sea. The same applies on the flip side, it is out of NCLs control that you are losing a day at sea.

What if it were 2 days??

How about 3??

Would you still feel the same?

[spacewoman]

did they really say this??!!!?!?!!

i cant believe they would use such an archaic term

do they really think that there is some sort of weather controlling god?

you wold think they would not leave themselves open to such a thing. somewhere along the line someone can challange such a silly statment

 

Why? Central Hudson and my insurance company have been saying that for years to not take any responsibility

[Laszlo]

No one is eating the ice cream that they bought while the store is closed.

 

These passengers PURCHASED 7 days worth of cruise. Do you not see the difference?

 

 

 

 

absolutely agree.

 

Thats why you buy insurance...........I guess NCL should also bill all the passengers who are getting an extra day on the Gem

 

We own a rental house on the Outer Banks. Its normally booked up the entire season. We urge our renters to purchase a third party insurance for sickness and hurricanes. As it turned out the people renting this week had to pack up and leave Wednesday morning after just getting there Saturday, cutting off 3 days from their vacation. They called me yesterday from their home in VA asking if I would refund their money? Short answer is no we won't. They spent 4K to rent the home but did not spend another $129.00 for insurance that would cover them 100% in a case like this.

[smeyer418]

I see a lot of smoke, but no fire !!!

 

NCL lack of communication ----- What other cruise line comes to the CC boards and posts their updates ?? So they were a few hours behind another line. How many other cruise lines didn't post anything ??

 

Take them to court ---- Very smart economic decision to spend a couple of thousand in time and money to try to collect a couple of hundred. ?????

 

When some of you return to planet Earth, you will accept NCL's decision. Remember---The cruise hasn't started, yet, and they may decide to reimburse the guests.

ever hear of small claims court? most places have this informal court with jurisdiction of up to $5,000. Some are as low as $1500 but for 1/7 almost all except the most expensive suites are less than that per day....and oh yes the NCL contract which requires suing in Dade county excludes this exclusion from small claims court so you can sue anywhere that you can get jurisdiction. Its mostly not worth NCL's money to send a lawyer there.....

but in any case I expect that NCL will announce shortly that it will refund 1/7...

 

and I never suggested anyone should sue. actually its probably most effective to notify the Florida Attorney General who sues the cruise lines a lot....

[spacewoman]

Will trip insurance help those on the Gem who won't be back here until Monday, thus missing flights (which is another subject as the airports are closing today at noon), buses, car services, etc.?

 

It's just bad all around - for the passengers still on the Gem, for the ones trying to board the Gem and for NCL. No one is coming out of this jumping for joy.

[halos]

Will trip insurance help those on the Gem who won't be back here until Monday, thus missing flights (which is another subject as the airports are closing today at noon), buses, car services, etc.?

 

.

 

Yes, it should.

[rzdj96]

Just my opinion but I take exception to some of this. If you read the cruise contract, it's basically a "Hold Harmless" agreement for an occurance that may happen. It covers the "unforeseen" like weather, riots, strikes, etc. or in short "ship happens". That being said, for an entity to "milk" the situation in their favor isn't credible. Last year the Jewel stumbled around (missing ports, shortened port times, etc.) for months before it went to the shipyards to have it's Azipod be repaired. The mechanical breakdown excuse ceased upon it's home port arrival upon deisembarkation. NCL knew last week of the hurricanes projected path. Instead of siding with caution, they rolled the dice in hopes for a better outlook. They can't deny knowing the proposed NYC arrival of hurricane Irene was tomorrow. They even pulled the GEM out of Bermuda early stating "to avoid the hurricane". Bermuda is over 650 miles from NYC and the path was never projected to be even near Bermuda. Instead, NCL stated that the GEM would arrive in NYC at it's original arrival date. NCL decided to bet the odds and go against NOA. There was no "apathy", no "concern" of possibly placing dissembarking/embarkation 2,380 passengers in a "more so than not" dangerous situation and siding with caution. Had they, no matter the outcome, they would have been seen as more credible! Like with latest airline tarmac situation, if enough passengers complain to their political representatives, I could forsee changes to what's been transpiring in the name of $$$$ versus what's right. Sitting back to just "milk" a situation to your advantage (like the airlines did) will bite you back in the wrong way eventually.

[swedish weave]

ever hear of small claims court? most places have this informal court with jurisdiction of up to $5,000. Some are as low as $1500 but for 1/7 almost all except the most expensive suites are less than that per day....and oh yes the NCL contract which requires suing in Dade county excludes this exclusion from small claims court so you can sue anywhere that you can get jurisdiction. Its mostly not worth NCL's money to send a lawyer there.....

but in any case I expect that NCL will announce shortly that it will refund 1/7...

 

and I never suggested anyone should sue. actually its probably most effective to notify the Florida Attorney General who sues the cruise lines a lot....

 

And what is YOUR time worth ???

[TPEINC1958]

Like with latest airline tarmac situation, if enough passengers complain to their political representatives, I could forsee changes to what's been transpiring in the name of $$$$ versus what's right.

 

Yep, that is exactly what we need, more government regulations. They are doing such a bang up job with the ones they have created so far. :eek::confused::(

[swedish weave]

Just my opinion but I take exception to some of this. If you read the cruise contract, it's basically a "Hold Harmless" agreement for an occurance that may happen. It covers the "unforeseen" like weather, riots, strikes, etc. or in short "ship happens". That being said, for an entity to "milk" the situation in their favor isn't credible. Last year the Jewel stumbled around (missing ports, shortened port times, etc.) for months before it went to the shipyards to have it's Azipod be repaired. The mechanical breakdown excuse ceased upon it's home port arrival upon deisembarkation. NCL knew last week of the hurricanes projected path. Instead of siding with caution, they rolled the dice in hopes for a better outlook. They can't deny knowing the proposed NYC arrival of hurricane Irene was tomorrow. They even pulled the GEM out of Bermuda early stating "to avoid the hurricane". Bermuda is over 650 miles from NYC and the path was never projected to be even near Bermuda. Instead, NCL stated that the GEM would arrive in NYC at it's original arrival date. NCL decided to bet the odds and go against NOA. There was no "apathy", no "concern" of possibly placing dissembarking/embarkation 2,380 passengers in a "more so than not" dangerous situation and siding with caution. Had they, no matter the outcome, they would have been seen as more credible! Like with latest airline tarmac situation, if enough passengers complain to their political representatives, I could forsee changes to what's been transpiring in the name of $$$$ versus what's right. Sitting back to just "milk" a situation to your advantage (like the airlines did) will bite you back in the wrong way eventually.

 

Getting a ship into drydock is not like taking your car to a local mechanic.

 

To comply with your philosophy, NCL would have to cancel cruises every time the wind blows !!

[halos]

Just my opinion but I take exception to some of this. If you read the cruise contract, it's basically a "Hold Harmless" agreement for an occurance that may happen. It covers the "unforeseen" like weather, riots, strikes, etc. or in short "ship happens". That being said, for an entity to "milk" the situation in their favor isn't credible. Last year the Jewel stumbled around (missing ports, shortened port times, etc.) for months before it went to the shipyards to have it's Azipod be repaired. The mechanical breakdown excuse ceased upon it's home port arrival upon deisembarkation. NCL knew last week of the hurricanes projected path. Instead of siding with caution, they rolled the dice in hopes for a better outlook. They can't deny knowing the proposed NYC arrival of hurricane Irene was tomorrow. They even pulled the GEM out of Bermuda early stating "to avoid the hurricane". Bermuda is over 650 miles from NYC and the path was never projected to be even near Bermuda. Instead, NCL stated that the GEM would arrive in NYC at it's original arrival date. NCL decided to bet the odds and go against NOA. There was no "apathy", no "concern" of possibly placing dissembarking/embarkation 2,380 passengers in a "more so than not" dangerous situation and siding with caution. Had they, no matter the outcome, they would have been seen as more credible! Like with latest airline tarmac situation, if enough passengers complain to their political representatives, I could forsee changes to what's been transpiring in the name of $$$$ versus what's right. Sitting back to just "milk" a situation to your advantage (like the airlines did) will bite you back in the wrong way eventually.

 

While I think NCL should do the right thing as far as the one day short cruise, I totally disagree with everythign you said.

[bdaddyiii]

I think an OBC should be given which would not cost NCL anything. However, should the cruiser get 1/7 of the cost of the cruise back? I don't think so because if we look at that way then when a cruise gets caught at sea and due to weather and has to extend a cruise from 7 to 8 days would mean the passengers should have to pay NCL for the extra day.

 

NCL is not responsible for weather and does the best they can to insure everyone is safe. Bad weather is a chance you take by sailing during Hurricane season.

 

Smooth sailing and good weather wished for all.:cool:

[buckirj1]

If I were in that situation, a goodwill gesture from NCL - whether OBC, partial refund, or future cruise credit - would be appreciated but not expected. I think the real problem is folks' sense of entitlement.

[swedish weave]

if i were in that situation, a goodwill gesture from ncl - whether obc, partial refund, or future cruise credit - would be appreciated but not expected. I think the real problem is folks' sense of entitlement.

 

how true !!!!!!!

[TPEINC1958]

I think an OBC should be given which would not cost NCL anything. However, should the cruiser get 1/7 of the cost of the cruise back? I don't think so because if we look at that way then when a cruise gets caught at sea and due to weather and has to extend a cruise from 7 to 8 days would mean the passengers should have to pay NCL for the extra day.

 

NCL is not responsible for weather and does the best they can to insure everyone is safe. Bad weather is a chance you take by sailing during Hurricane season.

 

Smooth sailing and good weather wished for all.

 

Please explain your logic for this statement. OBC is lost revenue. Even though there is no out-of-pocket expense, there is less in-pocket revenue. This by definition is costing NCL something.

[andyandsue]

I agree that they don't have to legally, and the passengers shouldn't expect it, but bottom line to me is that customer service is key and you do what you have to keep your customers happy, which will earn you return business. When the passengers all learn that Celebrity handed out an OBC for the same situation that NCL said "oh sorry, weather related" about? Not good for PR.

 

I feel bad for the folks who are on the cruise now who had to leave Bermuda one day early. I'm no sailor so I am not judging the choice 100%, but why? Celebrity didn't leave Bermuda one day early to be held at sea, but I bet it made NCL a ton of cash in the bar, casino, shopping, spa, etc.

 

Can anyone argue the fact that NCL has proven they are all about making big money? The entire cruise is one big publicity event, and they push it every chance they get. That said, I did enjoy our cruise, but we are open to trying another line. Maybe one who offers OBCs as a gesture for passengers who had their cruise shortened for example...

[melligene]

Why would you book a Caribbean cruise during Hurricane season anyway?

[rikatine]

Does everyone know hurricane season is May to November?

[TPEINC1958]

 

Can anyone argue the fact that NCL has proven they are all about making big money? The entire cruise is one big publicity event, and they push it every chance they get. That said, I did enjoy our cruise, but we are open to trying another line. Maybe one who offers OBCs as a gesture for passengers who had their cruise shortened for example...

 

...and how is this different from all of the other cruise lines? It appears from your signature that you have very little experience with other cruise lines. But, trust me they are all the same, once they get you on the ship now the real business of making money starts. With cruise fares as low as they are, how else do you suppose they make enough money to pay for billion dollar ships?

[andyandsue]

Why would you book a Caribbean cruise during Hurricane season anyway?

 

For us personally, its because we have kids who are in school, I work for the school system as well, we live so close to the NY port too- so there isn't much choice, especially for a Bermuda cruise.

 

Not everyone can cruise where they want whenever they want. If that was the case I wouldn't have been on a cruise during hurricane season at all, but I digress...

[TPEINC1958]

Does everyone know hurricane season is May to November?

 

It is actually June 1 - November 30.

[andyandsue]

...and how is this different from all of the other cruise lines? It appears from your signature that you have very little experience with other cruise lines. But, trust me they are all the same, once they get you on the ship now the real business of making money starts. With cruise fares as low as they are, how else do you suppose they make enough money to pay for billion dollar ships?

 

I have been on 2 other cruises that weren't even worth mentioning, they were so long ago and so short. I do know that they all plug their lines as much as possible, but it didn't take years of cruising experience to learn, just from reading cruise critic (and other cruise) boards, that NCL is big on pushing. I still went on the line knowing this ahead of time, and it didn't bother me personally, but if you research it a little they really are more into making the big bucks than some other lines.

[CPT Trips]

Last December, the Gem's FL, Bahamas run was delayed one day because of a delay leaving dry dock. NCL gave those pax 1/7 of the fare and a $50 obc. I don't see that this situation is any different.

 

In the Dec. scenario, NCL's communications with pax was abysmal - they seem to be keeping up their tradition. BTW in Dec, they put up, in hotels, those people that arrived at the pier as scheduled and provided dinner. I don't recall whether NCL did anything for people that incurred extra costs due to the delay but did not go to the pier.