RADDERS Posted April 8, 2012 #26 Share Posted April 8, 2012 Hi Debbie, please can I ask what phone number you called to sort out the room as when my TA called celebrity they wanted another £801 each to move 4 cabins up the corridor. Cheers Radders Link to comment Share on other sites More sharing options...
DebbieMacG Posted April 8, 2012 #27 Share Posted April 8, 2012 I rang the Captains club number on 0844 493 2043 the second time, the first time I rang the normal number :) Link to comment Share on other sites More sharing options...
RADDERS Posted April 8, 2012 #28 Share Posted April 8, 2012 Thanks for that Debbie I will give that number a try on Tuesday and report back. Radders :) Link to comment Share on other sites More sharing options...
Redtravel Posted April 8, 2012 #29 Share Posted April 8, 2012 I've booked may GTY cabins. Anything can happen. I've been assigned early, waited until almost the sailing date, been assigned and kept the assignment, been assigned and was reassigned 3 times. It's a mystery what will happen. You should save money. Look at it as a surprise or adventure. If location is important, do NOT book Gty. When I have had the upgrades, the cabins were assigned late. Good luck. Be happy in any cabin. You are on a cruise. Enjoy! Link to comment Share on other sites More sharing options...
kruzgal Posted April 9, 2012 #30 Share Posted April 9, 2012 There were some really good guarantee prices on our Silhouette cruise for this summer but we have 2 balcony cabins (2 teens and 2 adults in our party) and I was concerned we would not be next to one another. There are still lots of cabins left on our cruise - If we had booked guarantee would they have tried to put us together? Is there a way of linking us and requesting this when you book a guarantee. I doubt we will do this as the price has since gone up but just wondering out of interest if anyone has experience with this situation? Thanks Link to comment Share on other sites More sharing options...
CarolinaMamma Posted April 9, 2012 #31 Share Posted April 9, 2012 I rang Celebrity yesterday to do that and was told no, I would have to go back in the gty pool. I asked to change to a cabin same cat just slightly up the corridor and was told I could if I paid the full rate. Don't get me wrong I am very pleased with the cat I have been given (booked a gty inside and got a 08 oceanview) but its under Quasar and there are about eight cabins still available in that corridor just a little further up under the shops instead. I was told it wasn't a manual thing it was done by computer. I told him I had read on cruise critic that it was something that could be done and he said "forums are just full of wrong information and mis-advice" !! Call them back. We booked two CC guarantee cabins and I was looking in a large online travel website that shows available cabins and saw before booking that there were lots of pairs of rooms right next to each other. So I called when we got our cabin assignments, told him i was looking on said website and saw six pairs of adjoining rooms, and asked if we could please have two rooms next to each other, didn't matter where they were, so that dh and I could be in one room, kids in another, and the Celebrity rep was able to do that. So they do have some ability to make manual changes. It does make sense with a guarantee that they would give you the least desirable cabin in the category, so maybe that is why they don't want to change your cabin, but I believe they do have some ability to do a manual room assignment if they see a compelling reason to do it. Link to comment Share on other sites More sharing options...
Lsimon Posted April 9, 2012 #32 Share Posted April 9, 2012 ...It does make sense with a guarantee that they would give you the least desirable cabin in the category, so maybe that is why they don't want to change your cabin, but I believe they do have some ability to do a manual room assignment if they see a compelling reason to do it. This is raw speculation on my part but: I think you're giving them, especially customer service, more credit than they deserve here. I don't most of them have a clue as to which are the least (or most) desirable cabins in a given class. I think that many end up with the least desirable cabins in a guarantee either by chance or because that is all that is left. Link to comment Share on other sites More sharing options...
greeneg Posted April 9, 2012 #33 Share Posted April 9, 2012 Can you be guaranteed "no upgrade"? Jack, I don't know if you can be guaranteed no upgrade, but it do know that you can request it through Captain's Club and the chances are very good that it will be honored. We had an AFT C1 on the Constellation last September, had them mark it no upgrade please, and had no problems. ED Link to comment Share on other sites More sharing options...
jackdiamond Posted April 9, 2012 #34 Share Posted April 9, 2012 Thank you Ed. Link to comment Share on other sites More sharing options...
ariawoman Posted April 9, 2012 #35 Share Posted April 9, 2012 I have taken cruises in the med the past 3 years in October. On each cruise we had 1-2 days of rough seas, and by rough, I mean barf bags in the hallways rough lol. There's unfortunately no way to tell how the seas will be. You will feel the motion more the higher up you go, and the more forward or aft. For this reason, I can't book GTY because I know I need to be sure of getting a midship cabin relatively low down (i've sailed as high as deck 8 so far lol). Bring things with you, in case of feeling ill. Many swear by certain things. I use ginger pills, 550 mg each, take 2 in the AM and 2 at night. I've tried other things but this worked best for me so far. Link to comment Share on other sites More sharing options...
CarolinaMamma Posted April 9, 2012 #36 Share Posted April 9, 2012 This is raw speculation on my part but: I think you're giving them, especially customer service, more credit than they deserve here. I don't most of them have a clue as to which are the least (or most) desirable cabins in a given class. I think that many end up with the least desirable cabins in a guarantee either by chance or because that is all that is left. You are probably right, and I'll bet that is why we were originally assigned two cabins whose numbers were sequentially one right after the other. Someone probably thought they were together when one was on the port side and one on the starboard! I wonder sometimes if the CSRs have deck plans in front of them. Link to comment Share on other sites More sharing options...
DebbieMacG Posted April 9, 2012 #37 Share Posted April 9, 2012 Call them back. We booked two CC guarantee cabins and I was looking in a large online travel website that shows available cabins and saw before booking that there were lots of pairs of rooms right next to each other. So I called when we got our cabin assignments, told him i was looking on said website and saw six pairs of adjoining rooms, and asked if we could please have two rooms next to each other, didn't matter where they were, so that dh and I could be in one room, kids in another, and the Celebrity rep was able to do that. So they do have some ability to make manual changes. It does make sense with a guarantee that they would give you the least desirable cabin in the category, so maybe that is why they don't want to change your cabin, but I believe they do have some ability to do a manual room assignment if they see a compelling reason to do it. Thanks, I did ring them back (I updated the thread if you look a few posts further) and got moved a few cabins up the corridor to a same cat cabin with no problem at all. If they hadn't done this it would have been fine as I took the chance with my inside gty and go be honest would not have been on the cruise at all if I hadn't! I'm delighted with the OV cabin I have and was very surprised to be allocated one in the first place :) Link to comment Share on other sites More sharing options...
MiamiCruiser52 Posted April 10, 2012 #38 Share Posted April 10, 2012 Is there a US ph # for Captain's Club? Link to comment Share on other sites More sharing options...
robtulipe Posted April 10, 2012 #39 Share Posted April 10, 2012 Is there a US ph # for Captain's Club? From https://secure.celebritycruises.com/captainsclub/contactUs.do U.S. & Canada:1.800.760.0654 Outside US & Canada:1.316.554.5961 Fax:1.305.603.0046 Hours Monday-Friday:8 AM-11 PM EST Saturday & Sunday:9 AM-8 PM EST Link to comment Share on other sites More sharing options...
RADDERS Posted April 10, 2012 #40 Share Posted April 10, 2012 Hi Debbie just a quick update I have been on to Celebrity and they would not change the cabin so unfortunately we will just go with it, she did say if it was that noisy go to guest services and they will try and sort it. Should be interesting as it is under the treadmills!!!!!! It was worth a try as at the price I have paid I am still very happy to be in Aqua class but as they say nothing ventured nothing gained. Link to comment Share on other sites More sharing options...
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