Need help with customer service coupon

[stanjj111]

I received the following loyalty coupon from X. The staff at Celebrity keep saying that the coupon cannot be used with a group booking. I am reading this differently. Could I please get comments as to whether you believe this coupon is valid for group bookings. Don't worry about the sale dates.

The part I am questioning is:

 

"This offer is valid with affinity and promotional non contracted groups. Yes, this offer can be transferred into a group booking."

 

 

 

 

"Products Offered: Up to $600 OFF per stateroom. For the first time ever, we’re offering —our most loyal guests—an exclusive opportunity to save on their new 2012/2013 sailings from the minute they’re made available for booking through July 29, 2011. As a valued Captain’s Club member, simply book within that time, and they can save up to $600* on your cruise. It’s that easy.

 

Available to:

 

Offer is applicable to all Captain’s Club members. At the time of the booking guests should provide a valid loyalty identification number. Only one guest per stateroom is required to be a loyalty member.

 

Booking Window:

 

Cruise must be booked during March 15, 2011 to July 29, 2011. Ships & Sail Dates:

 

Loyalty savings offer is applicable for new Celebrity cruises and cruisetours departing April 15, 2012 through April 30, 2013. Excludes Celebrity Xpeditions.

 

Restrictions:

Offer available to Captain’s Club members. Valid membership number must be provided at time of booking. Only one guest per stateroom is required to be a loyalty member.

Offer applies to Celebrity cruises and cruisetours departing April 15, 2012 through April 30, 2013.

Offer NOT applicable to Celebrity Xpedition.

Cruise must be booked during March 15, 2011 to July 29, 2011.

One Offer per stateroom.

 

This offer is valid with affinity and promotional non contracted groups. Yes, this offer can be transferred into a group booking.

 

 

This offer IS combinable with the CC benefit of one-category upgrade at time of booking. Offer is applicable to new individual bookings and individual bookings within a group booking. Other offers and promotions are NOT combinable with this offer. Such offers include (but are not limited to) Celebrity Values, shareholder benefits, loyalty offers, Onboard credit offers, etc.

NOT applicable with Senior, Residents, Military, Air specials, category specials, GRPX and other restricted fares.

 

 

How to Apply:

 

Savings amount varies by stateroom category and length of cruise and will be applied to reservation within 10 days of booking."

[mishdoob]

well, I'm just a lawyer, but I'd be curious as to what their rationale could be for saying it doesn't apply to groups could be when it clearly says ....

 

This offer is valid with affinity and promotional non contracted groups. Yes, this offer can be transferred into a group booking.

[Kugel]

Seriously? It s in plan English! Celebrity needs to think about good will and do what is right for you oe they will lose a loyal cruiser. Maybe the need customer service lessons from their sister company RCI. this is disgraceful!

[Christine Frances]

You say disregard the dates:confused: Maybe the coupon is no longer valid. Do you have one with current dates? Just wondering.

[stanjj111]

You say disregard the dates:confused: Maybe the coupon is no longer valid. Do you have one with current dates? Just wondering.

 

The dates do not matter because of my specific situation. It took me over 6 weeks to get a copy of this coupon. I have been told by at least 1/2 dozen people in the group dept., loyalty dept. and several Executive Guest Specialists that this cannot be used with groups. IMHO this is wrong. Although there may be specific exclusions as with a GRPX rate the blanket statement that this cannot be combined with groups is wrong.

 

In the course of these conversation I was deliberately hung up by a supervisor in the loyalty dept. I am still waiting for an apology from her supervisor after writing the Adam Goldstein on several occasions.

 

I have made numerous suggestions to the specialist to improve their customer service but at this point to no avail. I am continuing to pursue this.

 

I hope to post my full experiences shortly. In any event for anyone who is using a coupon I suggest that you obtain a copy.