Why does it take a TA soooooo loooooong?

[RedHeadTexan]

I faxed my savings certificate on 6/28 and I am still waiting for it to be applied (booked directly with Royal). Right now I am on hold with C&A trying to find out if they even received it. Every week I was told to call back in a week if it hadn't been applied, so I have called 4 times. I am so happy that this time I got Donna and she is trying to track it down for me.

 

Now I am off of hold and found out that my savings certificate is MIA. Since I had called every week and asked them to document that I called, the supervisor went ahead and applied the savings certificate. Woo Hoo!!! That's $200 off my cruise! :D:D:D

 

Lisa

[dz9yvr]

I've never had a certificate applied in a matter of seconds. I haven't tried in a year, but I recall filling out an online or email form and it took a few days for them to reply. Maybe your TA is just trying to keep you from calling every few seconds.;)

 

 

I'm glad you're not my TA

[jakenashleysmom]

I just received confirmation from my TA that my C & A Savings Certificate was indeed applied to my reservation, with a savings of $150 per cabin (we have 2 outside/connecting cabins booked on a 9 day cruise). Oh but wait, theres more.....it will take another week to 14 days for my new booking confirmation to be e-mailed. And the $150 per cabin OBC promised, has been dropped down to $125 per cabin because "the new price of the cruise is lower".....grrrrrrrr.

 

Anyways, just wanted to report back that I have had reasonable success!:D

[Clarea]

I just received confirmation from my TA that my C & A Savings Certificate was indeed applied to my reservation, with a savings of $150 per cabin (we have 2 outside/connecting cabins booked on a 9 day cruise). Oh but wait, theres more.....it will take another week to 14 days for my new booking confirmation to be e-mailed. And the $150 per cabin OBC promised, has been dropped down to $125 per cabin because "the new price of the cruise is lower".....grrrrrrrr.

 

Anyways, just wanted to report back that I have had reasonable success!:D

The application of the savings certificate reduced the TA's commission, so it's not unusual that their OBC would be reduced too.

[jmcruisers0630]

This is the first time we have used savings certificate, so I don't know if it's like this every time, but for our September cruise, a certificate came out about 2 weeks before final payment. I called my TA, she applied it & said that it should take 24-48 hours to be applied. She told me to check back with her the following week. When I called, I was told that since the certificates had just been made available, there were SO many to be applied, & Royal only had 1 person applying them so that it could take WEEKS for ours to be applied. The due date for final payment came, so we made the full payment & got refunded the amount of the certificate just last week.

[megr1125]

I just received confirmation from my TA that my C & A Savings Certificate was indeed applied to my reservation, with a savings of $150 per cabin (we have 2 outside/connecting cabins booked on a 9 day cruise). Oh but wait, theres more.....it will take another week to 14 days for my new booking confirmation to be e-mailed. And the $150 per cabin OBC promised, has been dropped down to $125 per cabin because "the new price of the cruise is lower".....grrrrrrrr.

 

Anyways, just wanted to report back that I have had reasonable success!:D

 

it does NOT take that long to get a new confirmation..as soon as royal applies the coupons/approve them..whatever...s/he (the TA) can go into the system and email the confo to you....