purplekisses Posted November 12, 2012 #1 Share Posted November 12, 2012 Has anyone had any experience with this? I purchased a photo package and a reprint of a photo while on the 10/29 sailing of the Carnival Destiny. The night we picked it up, the last night of the cruise, there was chaos at the picture area and I didn't check everything like I should have and the reprint with the orginal was not there when we got home. I immdatilly email both lost and found and customer services and explained what happened, I would really like the photos but if not then a refund for the pictures as they have them. Any one have any luck getting either the photos or a refund? Link to comment Share on other sites More sharing options...
spencercoop Posted November 12, 2012 #2 Share Posted November 12, 2012 I have heard that all pictures are deleted at the end of every cruise. I don't know if it is true or not... So you may only be able to get a refund. Link to comment Share on other sites More sharing options...
cruse2loose Posted November 13, 2012 #3 Share Posted November 13, 2012 If it was a reprint of a picture that you have and bought I have read the Carnival.com has a copyright release form that you can take with your pictures to a Walmart, etc and have copies made. Hope this helps Link to comment Share on other sites More sharing options...
purplekisses Posted November 13, 2012 Author #4 Share Posted November 13, 2012 That is my problem they kept the orginal to make the reprint and didn't put them in the bag with my other photos I picked up the last night of the cruise. We were trying to pack and get things ready the last night of the cruise and I didn't check the bag to make sure all my pictures were there before I put them in the suitcase. I should have looked. I paid for both pictures on elegant night the orginal and the reprint. The guy that helped me wrote our cabin number on the folder and the guy that gave me the picture on the last night must of missed seeing it. I spent $300 on pics. Sent from my LG-VS700 using Tapatalk 2 Link to comment Share on other sites More sharing options...
purplekisses Posted November 16, 2012 Author #5 Share Posted November 16, 2012 Just got off the phone with Guest Services and good news. After the cruise any pictures that were paid for or items left behind htat can be returned to the owners is sent to Carnival and then it is sent from there. So hopefully in a week or so I will have my pictures. Link to comment Share on other sites More sharing options...
jlk806 Posted November 16, 2012 #6 Share Posted November 16, 2012 How did you get a photo package? Or is it only available on some ships? When we were on the Ecstacy in July, the photo system was my only complaint. The pictures were scattered throughout deck 9 to round up your own to look at, and there was no discount for buying multiple pictures, and no option of purchasing all pictures on a disc. 2 of the girls in our group had sailed RCCL a few months before and purchased all of their pictures on a disc for $250. No option for this on the Ecstacy and the process of rounding up the pictures was ridiculous, plus we saw some people just shoving the proofs into purses and walking out with them. Why dont they have "photopass" cards like Disney does? That way you can look at them online when you get home and purchase. Link to comment Share on other sites More sharing options...
okwriter Posted November 16, 2012 #7 Share Posted November 16, 2012 One of the things I loved about the Magic is the face recognition kiosks where you can look at and order pictures. :) Link to comment Share on other sites More sharing options...
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