shelona Posted December 5, 2012 #1 Share Posted December 5, 2012 How do I get a PVP? I have been on the phone with carnival for 2 1/2 hours today and their regular customer service agents are TERRIBLE. Link to comment Share on other sites More sharing options...
mojean Posted December 5, 2012 #2 Share Posted December 5, 2012 I didn't plan on getting one but what happened was I held a booking for 24 hours but I didn't book. I've gotten several messages from a PVP. The sales folks aren't your PVP folks. I'm sure someone else will enlighten you. Link to comment Share on other sites More sharing options...
AndrewD65 Posted December 6, 2012 #3 Share Posted December 6, 2012 You can have mine I never use him.. Link to comment Share on other sites More sharing options...
GradUT Posted December 6, 2012 #4 Share Posted December 6, 2012 I'm not sure why you want a PVP. Everything can be done online with Carnival on YOUR schedule. (For me, that sometimes means midnight.) But, if you do want a PVP, just do what Mojean suggests and hold a cruise. Trust me, they will come calling. Link to comment Share on other sites More sharing options...
comett Posted December 6, 2012 #5 Share Posted December 6, 2012 My PVP is great. If there are any price drops all I have to do is call her and she puts three price drops. Three price drops on Jan. cruise. Link to comment Share on other sites More sharing options...
etwright Posted December 6, 2012 #6 Share Posted December 6, 2012 I've alway used a PVP. The one I have now is great. Any time I need something I call or email him and he takes care of it:D Link to comment Share on other sites More sharing options...
mapsmith Posted December 6, 2012 #7 Share Posted December 6, 2012 Be careful on what you wish for. Even after booking, My PVP keeps bugging me. Now he has started sending Mapwife cards too. Link to comment Share on other sites More sharing options...
oldrailfan Posted December 6, 2012 #8 Share Posted December 6, 2012 I've alway used a PVP. The one I have now is great. Any time I need something I call or email him and he takes care of it:D Sounds like you mmight be sharing mine... To the OP - are you calling the right number? 1-800-819-3902 is the number I have called since my first cruise, and that number connected me to a PVP after about two minutes. Link to comment Share on other sites More sharing options...
shelona Posted December 6, 2012 Author #9 Share Posted December 6, 2012 My PVP is great. If there are any price drops all I have to do is call her and she puts three price drops. Three price drops on Jan. cruise. This is exactly what I need! I called the regular Carnival customer service number today because there was a price drop on my cabin category and the one above me. I filled out the price protection form on Monday and requested an upgrade instead of OBC because the category above me was on sale for exactly as much as I paid. It took 3 calls and 2 1/2 hours on the phone, most of the time on hold because I got an email today saying that they gave me OBC instead of the upgrade. I booked ES, so I qualified for the upgrade. They tried to tell me that they NEVER upgrade to spa cabins. I told them that I knew that wasn't true because I read this site;) I also told them is isn't technically an upgrade because I had paid the amount that they were asking for the spa cabin. Finally, I asked for the supervising agent to give me a call. Wouldn't you know it, the customer service agent came back on the line and finally said, "we will give you the spa cabin". Wow, I thought they NEVER gave upgrades to spa cabin. They were completely unhelpful and rude. I wish I always had someone to call who is in my corner. Link to comment Share on other sites More sharing options...
shelona Posted December 6, 2012 Author #10 Share Posted December 6, 2012 Sounds like you mmight be sharing mine... To the OP - are you calling the right number? 1-800-819-3902 is the number I have called since my first cruise, and that number connected me to a PVP after about two minutes. Oh, thank you so much! No, that is not the number I called. The number I called connects you with a person who works from home and really doesn't know anything and has no power at all. Seriously, so rude and uncaring! I was really nice and patient the whole time, but it seemed to get me no where. Thanks again for the info! Link to comment Share on other sites More sharing options...
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