Onboard booking OBC on changed booking

[Jason12]

I've changed the booking I made onboard to another ship should I still get the OBC? I only ask as I've just got a new invoice and its been removed.

 

I don't want to get in a argument with RC if not.

 

Cheers.

[Galveston Cruiser]

Have changed reservations from on board bookings several times and OBC always went with the reservation. Definitely call RCI and have the invoice corrected to reference the OBC.

[RoyalDiamond]

I change bookings frequently, and the OBC always remains. In fact, it will adjust if necessary. For example, it may increase or decrease if the new booking is for a cruise that is longer or shorter. It will stay the same if the new cruise is the same length as the previous one.

 

Peter

[RoyalDiamond]

Oh yeah...that is IF you kept the same booking number! If you started over with a new booking number, it will not remain. Also, if you had a balcony discount applied, depending on your C&A level, they usually have to reapply that as well.

[Jason12]

Oh yeah...that is IF you kept the same booking number! If you started over with a new booking number, it will not remain.

 

Just called them and 20 mins later, they say it should have updated automatically so they will add $100, yes kept the same booking number.

 

Thanks

[Clarea]

I've changed the booking I made onboard to another ship should I still get the OBC? I only ask as I've just got a new invoice and its been removed.

 

I don't want to get in a argument with RC if not.

 

Cheers.

I'd give it 2 weeks and then call. Sometimes it takes their systems some time to recognize the booking was made onboard and to re-evaluate the OBC amount.

[Jason12]

Just had new invoice all sorted, great service...

 

 

Cheers