Question for Thomson team regarding IE

[Grez]

Hi Thomson team, could I ask for some clarification regarding the Island Escape please? I appreciate this is a Thomson board, but not sure of you monitor the Island board.

 

On page 7 of the brochure, it says bottled water is included in the AI package, with a disclaimer to check the A-Z for T&Cs.

http://thomson.inbro.net/seeinsidebrochure/Thomson_Island-Cruises-October-2012-...-October-2013-(April-2012-Edition)/Intro/Welcome-to-Island-Cruises/page_7

 

The A-Z guide then says bottled water is NOT included.

http://thomson.inbro.net/seeinsidebrochure/Thomson_Island-Cruises-October-2012-...-October-2013-(April-2012-Edition)/All-you-need-to-know/A...Z-Guide/page_62

 

Which is correct please?

[Grez]

Hi everyone,

 

Just a quick message to let you know that we’re still here to answer any customer service related questions. If there aren’t any questions directed at us, we still monitor the forum and pass any feedback we receive on to our Cruise Team.

 

We’ve enjoyed speaking to you all and look forward to helping you with questions you have in the future.

 

Thanks,

Rhiannon

Really? Ignoring the question isn't helping me.

[Thomson Cruises]

Hi Thomson team, could I ask for some clarification regarding the Island Escape please? I appreciate this is a Thomson board, but not sure of you monitor the Island board.

 

On page 7 of the brochure, it says bottled water is included in the AI package, with a disclaimer to check the A-Z for T&Cs.

http://thomson.inbro.net/seeinsidebrochure/Thomson_Island-Cruises-October-2012-...-October-2013-(April-2012-Edition)/Intro/Welcome-to-Island-Cruises/page_7

 

The A-Z guide then says bottled water is NOT included.

http://thomson.inbro.net/seeinsidebrochure/Thomson_Island-Cruises-October-2012-...-October-2013-(April-2012-Edition)/All-you-need-to-know/A...Z-Guide/page_62

 

Which is correct please?

 

Hi Grez,

 

Sorry for the delay in getting back to you.

 

Glasses of mineral water are available free of charge from the Bars and whilst your having a meal in the Restaurant. However, if you'd prefer a bottle of water, this will need to be paid for.

 

Thanks,

Lauren