Issues with Bon Voyage purchases on Website

[MNelson486]

Has anyone else struggled with trying to buy gifts on the Carnival website? I just want to buy a teen pack for my kids to have in the room when they get in there, but it it not working at all. It keeps telling me I have an invalid input on the first page where I put my name in. I tried Safari and Firefox.

 

I would appreciate any advice -- I could always call, but that seems like more work to talk to someone! HA!

[MagnoliaBlossom]

I had the same problem last week. Tried three days in a row and finally day three it surrendered and let me process the order. Quite aggravating.

[dmarie1623]

I'm having the same problem. I thought it was because I was using a tablet.

[Corinne Marie]

I had problems 2 weeks ago, but was able to buy some items last evening and have them sent to the room for next weekend cruise. I did get a confirmation email back from the Fun Shops.

[New2Cruising24]

Ugh, I was beginning to think it was just me. For those who got it to work, which browser did you use. I've tried IE, Google Chrome and Firefox...nada :(

 

Thanks!

[meme2manthajoe]

I bought stuff this morning no problems

[Buffalofirsttimer4]

I had that problem last week and earlier today, I had to refresh and then hit the broken sheet next to the web address for it to correct it self so I could complete my order. Just purchased a cake for my son.

 

Then went back in under "my cruise" and purchased FTTF- had to do the same thing at the web address.

 

Hope that helps.

 

Happy Sailing!!!

[cwmcaa]

I had problems yesterday and again today. Still haven't been able to place an order. I wondered if it was because I am 7 days from sailing.

[BananaAnna]

I had a problem several days ago and after a few tries figured out that my sequence was apparently incorrect. It was something like... I was typing in the recipient name and then selecting some field. Instead it wanted me to complete that field THEN select the recipient name from the list offered. Once I did it worked for me.

(I was using firefox but don't think that mattered in my case.)

[MIZZ_K]

Has anyone else struggled with trying to buy gifts on the Carnival website? I just want to buy a teen pack for my kids to have in the room when they get in there, but it it not working at all. It keeps telling me I have an invalid input on the first page where I put my name in. I tried Safari and Firefox.

 

I would appreciate any advice -- I could always call, but that seems like more work to talk to someone! HA!

 

Same thing happened to me, I was trying to purchase the teen package for my granddaughter and some photo cash, I ended up calling, a few weeks ago I was able to purchase Bon Voyage decorations online.

[meme2manthajoe]

I had problems yesterday and again today. Still haven't been able to place an order. I wondered if it was because I am 7 days from sailing.

 

I can't remember the exact number of days but if you are too close to sailing you cannot purchase anything for the cruise. My DH attempted to purchase for me last year and was not able to because we were too close to sailing.

[4hunters]

I had the same problem with the same teen pack just this morning. I was using Chrome as my browser. Switched to IE and didn't have any trouble ordering. First time that IE has actually worked for something when other browsers have failed. :rolleyes:

[Lovefuninthesun]

I have never NOT had problems trying to buy something from the website!:o

[pcmom10]

This morning I had the same problem with the invalid input error. I exited and closed that page and reopened it, retyped everything and it worked fine the 2nd time. I also had typed in all caps when I got the error and lower case the 2nd time. That should not make any difference but maybe..... I used Firefox.

[New2Cruising24]

Thanks for the lower case suggestion, that's what did it?! Crazy, but true! Thanks again, pcmom10 :)