tryan70 Posted June 30, 2013 #1 Share Posted June 30, 2013 Anyone having problems logging in to the already booked section of the website. I'm getting a page not found error. It's about 530 EST where I am. thanks Link to comment Share on other sites More sharing options...
NYAS Posted June 30, 2013 #2 Share Posted June 30, 2013 Yes, I have been unable to get into my booking online today. I get a message that says "Could not load booking." I called Oceania, but the service rep said she couldn't do anything and reported the problem to IT, which doesn't work today (Sunday), so I don't expect any resolution until Monday. Link to comment Share on other sites More sharing options...
SpiritRiver Posted June 30, 2013 #3 Share Posted June 30, 2013 Got a message "unable to load this booking" on several attempts today. Link to comment Share on other sites More sharing options...
hsommer Posted June 30, 2013 #4 Share Posted June 30, 2013 Thank you for posting. This is Harry, Oceania Cruises' CIO. The IT team is looking into the issue. I'll update you all when fixed. Link to comment Share on other sites More sharing options...
neepawa Posted June 30, 2013 #5 Share Posted June 30, 2013 I was able to access Already Booked one minute ago. Cheers, Don Link to comment Share on other sites More sharing options...
hsommer Posted June 30, 2013 #6 Share Posted June 30, 2013 The problem is fixed. Please try again. It should work now. Sorry for any inconvenience. Harry Link to comment Share on other sites More sharing options...
tryan70 Posted June 30, 2013 Author #7 Share Posted June 30, 2013 Yes. I just tried logging in and had no problem. Thank you. very impressed with the quick response especially considering its a weekend Link to comment Share on other sites More sharing options...
Wendy The Wanderer Posted June 30, 2013 #8 Share Posted June 30, 2013 Thanks Harry, great service! P.S., Harry, as you're IT--any idea why your website won't remember my login and password? I've tried several times clearing my browser history (Firefox), cookies, the whole thing, and it still doesn't work. A small thing, just wondering. Link to comment Share on other sites More sharing options...
hsommer Posted July 1, 2013 #9 Share Posted July 1, 2013 Wendy, I'll check with my guys tomorrow to get some recommendations. Send me a private email so i can respond directly. hsommer@prestigecruiseholdings.com Harry Link to comment Share on other sites More sharing options...
sondi 14 Posted July 1, 2013 #10 Share Posted July 1, 2013 I have been having this problem for about 4 days and I just tried it again and unfortunately I still can't access our booking. I thought it was just our booking, but after reading this thread, I see others had the same problem. I'm not sure why I still can't get into our booking. Link to comment Share on other sites More sharing options...
NYAS Posted July 1, 2013 #11 Share Posted July 1, 2013 I too am now able to access our booking. Very impressed that Oceania's CIO is monitoring this board and responded so quickly. Seems that a posting on the CC board got quicker response than a call to Oceania guest services. Link to comment Share on other sites More sharing options...
hsommer Posted July 1, 2013 #12 Share Posted July 1, 2013 Sondi 14. Please send me a private email with your oceania user id and I'll have my team look at the problem first thing tomorrow. Hsommer@prestigecruiseholdings.com Thank you Harry Link to comment Share on other sites More sharing options...
ShipsandDipper Posted July 1, 2013 #13 Share Posted July 1, 2013 We had a problem on Safari (on a Mac) where it lost our login and then wouldn't let us login again after (the inability to login at all has been happening on and off the last few days). We then switched to Firefox and that let us log in to make our reservations this evening. Thanks to Oceania for fixing the system so it showed our reservation again today! Link to comment Share on other sites More sharing options...
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