Sun transfers

[Scarlet and grey]

Anyone use sun transfers recently?

Read good and bad reviews, some were fairly old. With four adults and 6 bags I thought it would be cheaper than two taxis.

Would use them airport to hotel and then from port to airport. Our flight leaves at 11:20 am, what time should I have the transfer pick us up at the port?

[doughpot]

Anyone use sun transfers recently?

Read good and bad reviews, some were fairly old. With four adults and 6 bags I thought it would be cheaper than two taxis.

Would use them airport to hotel and then from port to airport. Our flight leaves at 11:20 am, what time should I have the transfer pick us up at the port?

 

We used them in June 2013 in Amsterdam--or should I say "tried to use them." Late picking us up from the airport to go to the cruise ship so I emphasized we HAD to be picked up on time on the return trip from ship to airport. No one showed and we had to take a taxi. When we got home, I e-mailed them (we had already paid for the transfer). They said it was an "administrative error." After sending the receipt for the taxi, they did reimburse our credit card for the taxi fare but not for the tip. They also do not have a phone number for Holland so that presented another problem. Maybe they're okay elsewhere but I would not use them again in Amsterdam.

[danny8826]

Anyone use sun transfers recently?

Read good and bad reviews, some were fairly old. With four adults and 6 bags I thought it would be cheaper than two taxis.

Would use them airport to hotel and then from port to airport. Our flight leaves at 11:20 am, what time should I have the transfer pick us up at the port?

 

 

Haven't use them, but i have book my multiple legs from airport to hotel, hotel to cruise, cruise to hotel, hotel to airport through Barcelona Airport Transfers. Here's a review on tripadvisor.com

 

http://www.tripadvisor.com/Attraction_Review-g187497-d2414483-Reviews-Barcelona_Airport_Transfers_Private_Tours-Barcelona_Catalonia.html

[Scarlet and grey]

Haven't use them, but i have book my multiple legs from airport to hotel, hotel to cruise, cruise to hotel, hotel to airport through Barcelona Airport Transfers. Here's a review on tripadvisor.com

 

http://www.tripadvisor.com/Attraction_Review-g187497-d2414483-Reviews-Barcelona_Airport_Transfers_Private_Tours-Barcelona_Catalonia.html

 

Thanks, Ill check them out as well. Our cruise is also out of Barcelona.

[Froufie]

Used them last year in Barcelona - as did a few others on my cruise - no complaints - there were at the airport waiting - on time and took me and my luggage to my hotel. Planning on using them again this year.

[BonStar]

AVOID THIS DANGEROUS COMPANY! Do NOT use Suntransfers!

1. When the driver of the transfer arrived, he knew very well (how he could he not??!!!) that the A/C in the van was not working. It was very hot when we got in. We assumed that it would just take a few minutes for the A/C to work, but it never did. It was very hot and uncomfortable. AND, the driver, who knew in advance that the A/C didn't work, clearly saw that we had a small baby with us, and STILL let us get in to the van. I'm DISGUSTED by that absolute lack of consideration for the safety of my child!!! My husband and I fanned her with our travel papers the entire way from the airport to the resort.

2. Our flight got in at 11am. The transfer didn't arrive until after noon.

3. Staff was not at all visible in the designated area.

4. Company reps did not at all care about our situation, the fact that I did NOT pay for a transfer shuttle without A/C, nor about the heat stress knowingly imposed on my baby. It took many emails to even get them to offer a tiny refund. Will never use them again!!

Edited May 12, 2016 by BonStar
added company name

[hkto]

Try shuttledirect.com they quote 51.76€ for private van transfer for 4 from BCN to dock, however there should be taxi minivans around for 39€; just ask dispatcher.

[dflick]

This was my experience in Amsterdam....

 

I had pre-booked a round trip transfer from the Amsterdam Airport to the Cruise terminal. Although their site says they can book from the cruise terminal to downtown, it was not possible to do so on the website and a call to their reservation desk confirmed that it was not possible. Disappointing but I did find another provider to get us to downtown from the terminal so no bid deal. I received confirmations well in advance and instructions to meet by the large cube in the airport. The instructions said we could not miss it but there were no directions given so I figured it would be super easy to spot. Well, AMS is a LARGE airport and it was stressful to find the cube sculpture and we did have to ask directions. We did find it eventually and waited patiently near many drivers holding signs. Our driver called after 10 minutes and said he was outside. I did mention this is a large airport right? Well, after running us around to several different exits due to lack of clear directions, we finally found him. The group was my 2 teenage daughters and my wife and I. All of the girls are petite and we all had large suitcases. The driver approached me and offered to take my suitcase and loaded it in the car then stopped and waited for the girls to load their own at which point I loaded theirs. I know that some countries treat women as second class citizens (which I find unacceptable) but this is Amsterdam and this is a car service! Are you kidding me? The driver did not say a word over the entire trip and at the drop off, I wound up unloading their cases as well. All in all very poor service but I chalked it up to an isolated incident.

 

The return trip was actually worse......

 

The afternoon before I got a notification from United that our flight was delayed 2 hours. I called Sun Transfers immediately to let them know of the change. I also followed up with an email and when I got no response, I decided to start a chat session. I did not get a good feeling about this as the chat was vague and non-committal but the offices were closed from what they told me so I figured I would try again in the morning. Two hours before our pickup time, I checked again. I was told that the offices were closed (it was after 8am) and that they could not change the pickup time. I asked if they would please contact the driver directly and they begrudgingly agreed. About 20 minutes later, I got a call from the driver whom was nearly an hour early from the original pickup time. I explained that the flight was pushed back and that he was supposed to be called by dispatch. He said he would contact dispatch and let me know. Well, apparently Verizon took a few extra rings to get a call to me. My phone rung once and I missed the call. While I tried to return the call immediately, the phone rung again. I immediately switch over and they hung up. About 30 seconds later I got a voicemail. I checked the voicemail (2 of them). The first was to tell me that the driver would only wait for a few minutes and to call them immediately. The second voicemail (literally time-stamped 12 seconds after the first) was to inform me that since I did not return the call the driver had left and my payment was forfeited. I was able to reach someone and asked politely to speak to a supervisor. I was told that no one was available and they would call me back. I never received a call back and had to scramble to find another ride to the airport for my family. Fortunately the company that bailed us out for the ride from the terminal to the hotel stepped in and got us there just in time for our flight.

 

I would never use this service again and would likely choose to walk the 12 miles to the hotel next time if they were my only option!

[Mickey22]

We used them twice last year. Airport to hotel and cruise ship to airport. In fact there was a large group of us waiting for our cars at the end of the cruise as we were off the ship early. All cars arrived on time. No problems. We are using them again in October.

 

Jane