Celebrity Gift Cards and Certificates

[K4Windy]

Good Morning,

 

I am looking for some advice on applying gift cards and certificates to an existing booking. Next March, I am taking a trip of a lifetime to Australia/New Zealand and booked the Celebrity cruise portion 15 months in advance...I am a planner!!

 

A little background - In the meantime, I left my former employer after 10 years of service for a great new opportunity. In honor of my service and for my love of travel they gave me a Celebrity Cruise Gift Card and a Gift Certificate to use on my travels. However, when I called Celebrity to apply them to my booking, I was told they can only be applied to a new booking and can't be used for onboard credit. Has anyone else heard this or have a work around?

 

My outside travel agent that booked the trip is calling Celebrity directly too but didn't know if there was anything else I should be trying. I am desperate to use these gifts on this trip for the thoughtfulness and I honestly don't know when I will be on Celebrity again.

 

Thank you in advance for your advice,

Katherine

[BLanceG]

Hey Katherine ...

We need an updated Excel Solstice Roll Call List over at our Cruise Critic Roll Call for March 10th ... can you repost it for us?

Thanks

Lance & Sandy

[Stateroom_Sailor]

Maybe cancel and rebook your cruise, if you aren't past the deadline? Other than that, they'll be going towards your next cruise. Oh and it's a thousand max per cruise, at least for the certificates. We're using our other half on the Bermuda repositioning cruise in 2016, so join us ;)