mhester47 Posted October 27, 2013 #26 Share Posted October 27, 2013 We have a balance too. Small but still there calling too Sent from my Nexus 7 using Tapatalk 4 Link to comment Share on other sites More sharing options...
oneputt18 Posted October 27, 2013 #27 Share Posted October 27, 2013 What is "cruise care"??? Royal 's own cruise insurance. Sent from my DROID RAZR using Forums mobile app Link to comment Share on other sites More sharing options...
eagle8846r Posted October 27, 2013 Author #28 Share Posted October 27, 2013 UPDATE just got off the phone with Royal Caribbean to get a print out of my cruise and our friends cruise that we paid for. Theirs is ok but ours went from owing $260.00 to $385.00 in 2 Hours lol but it is all set for now LOL Link to comment Share on other sites More sharing options...
TwoTravelin Posted October 27, 2013 #29 Share Posted October 27, 2013 I would certainly wait a day or two, in particular knowing it was a 3 branded system upgrade. Link to comment Share on other sites More sharing options...
franl24fan Posted October 27, 2013 #30 Share Posted October 27, 2013 In my reservation accessed online I can't find where my amount paid is shown . Can someone please tell me where I can find it? Link to comment Share on other sites More sharing options...
cello56 Posted October 27, 2013 #31 Share Posted October 27, 2013 We also have an outstanding balance now of $4.90. I called and the RCI person said that it showed zero on his side. He sent me an updated confirmation showing the zero balance. Link to comment Share on other sites More sharing options...
Rocket3D Posted October 27, 2013 #32 Share Posted October 27, 2013 YIKES.... This new website is nuts. They should fire all their IT people.... You never, never change a website until the bugs are worked out....offline...on a test site. Bon Voyage. :eek: Link to comment Share on other sites More sharing options...
John Reid Posted October 27, 2013 #33 Share Posted October 27, 2013 YIKES.... This new website is nuts. They should fire all their IT people.... You never, never change a website until the bugs are worked out....offline...on a test site. Bon Voyage. :eek: There were problems when they rolled out the current site, also. It still has inherent flaws that make it less than user friendly and annoying at times. On the original concern of this thread... I just checked on my two rapidly approaching cruises. Both still show Paid in Full. Link to comment Share on other sites More sharing options...
annabell08 Posted October 27, 2013 #34 Share Posted October 27, 2013 We also have an outstanding balance now of $4.90. I called and the RCI person said that it showed zero on his side. He sent me an updated confirmation showing the zero balance. My outstanding balance is the same as yours. I got the same response from the RCI rep. I think the difference is the new gratuity amount. I booked before gratuities increased. Link to comment Share on other sites More sharing options...
CVU Posted October 27, 2013 #35 Share Posted October 27, 2013 Web site is down, I can't access here. Link to comment Share on other sites More sharing options...
cruisnseas Posted October 27, 2013 #36 Share Posted October 27, 2013 Royal made it very clear that they were upgrading their pricing systems this weekend. So why would you freak out that there are issues when the weekend is still ongoing? Why don't you wait until tomorrow and then have them send you a final invoice? Link to comment Share on other sites More sharing options...
cruisnseas Posted October 27, 2013 #37 Share Posted October 27, 2013 Royal 's own cruise insurance. Sent from my DROID RAZR using Forums mobile app This is not accurate. Cruise Care is an insurance product offered by all major cruise lines through Berkley Insurance. Similar to shore excursions, Royal is the seller, but not the owner of the product. They are just the middleman. Link to comment Share on other sites More sharing options...
critterchick Posted October 27, 2013 #38 Share Posted October 27, 2013 In my reservation accessed online I can't find where my amount paid is shown . Can someone please tell me where I can find it? If you booked through a travel agent, you will not be able to see the pricing. That might be a good thing today;). Ask your TA to check in a day or two. Link to comment Share on other sites More sharing options...
Tam Tam Posted October 27, 2013 #39 Share Posted October 27, 2013 Could they have added the optional trip insurance to your reservation by mistake? When I rebooked my latest reservation to take advantage of a weekend deal, they added on the optional insurance that I needed to have remove. Link to comment Share on other sites More sharing options...
moakes Posted October 27, 2013 #40 Share Posted October 27, 2013 I'm thinking the same web designers of obamacare designed the rccl website. Link to comment Share on other sites More sharing options...
bradsnana Posted October 27, 2013 #41 Share Posted October 27, 2013 Us too....my husband is trying to figure out why we are being charged another $600+ On our credit card after we are all paid in full. Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
bradsnana Posted October 27, 2013 #42 Share Posted October 27, 2013 We booked through a travel agent... Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
Mark_K Posted October 27, 2013 #43 Share Posted October 27, 2013 (edited) [quote name='TwoTravelin']I would certainly wait a day or two, in particular knowing it was a 3 branded system upgrade.[/QUOTE]Yeah, instead go sign up for Obamacare. ;) Sent using the Cruise Critic forums app Edited October 27, 2013 by Mark_K Link to comment Share on other sites More sharing options...
eagle8846r Posted October 27, 2013 Author #44 Share Posted October 27, 2013 [quote name='cruisnseas']Royal made it very clear that they were upgrading their pricing systems this weekend. So why would you freak out that there are issues when the weekend is still ongoing? Why don't you wait until tomorrow and then have them send you a final invoice?[/quote] When i talked to them they said all the upgades were done and the website is all set Link to comment Share on other sites More sharing options...
vital1 Posted October 27, 2013 #45 Share Posted October 27, 2013 Update: My firefighter/EMS discount is correct now. Link to comment Share on other sites More sharing options...
DEEDIA Posted October 27, 2013 #46 Share Posted October 27, 2013 The UK website is down till Monday 28th, so will be checking when I get home, we sail Saturday Link to comment Share on other sites More sharing options...
suzyl62 Posted October 27, 2013 #47 Share Posted October 27, 2013 mine show a zero balance and I leave next week. Link to comment Share on other sites More sharing options...
parrotfeathers Posted October 27, 2013 #48 Share Posted October 27, 2013 Mine says I owe $3.50. Will check again tomorrow. Link to comment Share on other sites More sharing options...
arthurfowler Posted October 27, 2013 #49 Share Posted October 27, 2013 [quote name='rocketsurgery']YIKES.... This new website is nuts. They should fire all their IT people.... You [U]never, never[/U] change a website until the bugs are worked out....offline...on a test site. Bon Voyage. :eek:[/QUOTE] Yes, I'm sure all of their IT people were to blame. I've never worked on a project where we could be sure that all bugs were found. Link to comment Share on other sites More sharing options...
Glad Trimble Posted October 27, 2013 #50 Share Posted October 27, 2013 Mine says they owe me 40p! Silly Link to comment Share on other sites More sharing options...
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