RCI Website won't let me access my reservation!

[Karma5]

I hadn't been able to get in for 2 months despite numerous calls to RCI. First I was getting the"unable to retrieve reservation" and for the last week I was getting the "loyalty numbers do not match". Finally 2 days ago RCI transferred me to Crown and Anchor when I called. Chalysa at C&A asked for my login and password and looked at what I was seeing. She finally figured out that a RCI representative had internally switched my C&A number on my reservation with my wife's. The number displayed correctly on the web but it was backwards somewhere in their software. She corrected the problem and now I can login just fine to My Cruises for the first time in 2 months.

 

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Thanks for the info. I called C&A yesterday and I still can't get into my cruises..but I will try again today……….

[temple1]

Thanks for the info. I called C&A yesterday and I still can't get into my cruises..but I will try again today……….

 

I had this problem with one of my reservations recently, see post from a couple of weeks back. After several phone calls and following their instructions it magically became available. The main step was to clear all the cookies on my computer.

[shelbylook]

After many phone calls it appears our reservation issue is now fixed (not holding my breath). :rolleyes: According to the rep who made the most recent repair, the problem was that our reservation included the "Jr" on my DH's name but his Crown & Anchor membership did not.

 

Cathy

[theoverlorduk]

Thanks so much! This is the only way it works. So Crazy...and annoying!!

 

 

Many thanks , I been locked out for 12 days and this fixed mine