Questions

[newlondon]

One more time Graham, Don't understand where my previous posts went.
Anyway, Why is it so difficult to get a response to policy issues or complaints since we know RSSC management monitors these boards?
Any effort to be considered consumer friendly would be appreciated. Silence is a turn off.
You may not be allowed to answer this question-in my opinion that would be a mistake.

[Graham Sadler]

[FONT="Times New Roman"][SIZE="3"]Dear Newlondon,

Complaints or a policy questions are most efficiently and accurately addressed by contacting Regent directly or speaking with your travel agent. While a large number of our staff read these boards every day and value the input and feedback of our Cruise Critic friends, this is not an official customer service forum and we have established departments and procedures among our offices for that purpose.

Graham[/SIZE][/FONT]

[newlondon]

Thank you for your reply. I wish Miami was more user friendly:)