RuthlessBoss Posted December 26, 2013 #1 Share Posted December 26, 2013 I opened my Carnival e mail, thought it was a duplicate survey. It said thank you for the original feedback (and it wasn't all positive about my platinum debarking experience). So, whether their computer picked up my survey or if a real person read it, at least it was acknowledged. They wanted feedback on VIFP program. Is a second survey common practice? I've always done my surveys before, but this is a first for me to get a follow up one. Link to comment Share on other sites More sharing options...
deborahjo Posted December 26, 2013 #2 Share Posted December 26, 2013 At least you get one. I have never gotten one. Yes they have my email address and I was assured I would get one. Link to comment Share on other sites More sharing options...
golfadj Posted December 26, 2013 #3 Share Posted December 26, 2013 Last 3-4 cruises we got the email survey and completed it but never any response to it. Generally positive responses with always a shoutout to a crewmember or two with lately complaints about entertainment but never any response. Link to comment Share on other sites More sharing options...
kingoftheicedragons Posted December 26, 2013 #4 Share Posted December 26, 2013 At least you get one. I have never gotten one. Yes they have my email address and I was assured I would get one. We have never gotten one either. Like you, they have our email and will send us things like the email about not arriving at port early, etc., but we just don't get the surveys. Link to comment Share on other sites More sharing options...
Frank12 Posted December 26, 2013 #5 Share Posted December 26, 2013 Cruise before last i got the double survey also (Standard, then VIFP). The last one (this month) just the standard survey so far. Link to comment Share on other sites More sharing options...
tree.critter Posted December 26, 2013 #6 Share Posted December 26, 2013 I got the VIFP after survey yesterday also, it was a first for us. Filled it out and only recommended that they allow use of drink coupons anywhere on the ship as my input. The rest of my VIFP experience was problem free and nice to receive as a new platinum. Link to comment Share on other sites More sharing options...
RuthlessBoss Posted December 26, 2013 Author #7 Share Posted December 26, 2013 Last 3-4 cruises we got the email survey and completed it but never any response to it. Generally positive responses with always a shoutout to a crewmember or two with lately complaints about entertainment but never any response. Up till my last cruise this December, I've not had a problem. Our leaving the ship on December 12 as a platinum was a total mess. I think half the ship emptied before they came and got us from the Neon lounge. The baggage area was just a sea of people waiting to go through customs. Link to comment Share on other sites More sharing options...
golfadj Posted December 26, 2013 #8 Share Posted December 26, 2013 Up till my last cruise this December, I've not had a problem. Our leaving the ship on December 12 as a platinum was a total mess. I think half the ship emptied before they came and got us from the Neon lounge. The baggage area was just a sea of people waiting to go through customs. Some ships pretty much ignore platinum self assist debarkation. Noticed the Valor was one of these. Last week on Dream they did great. Link to comment Share on other sites More sharing options...
MEOWSMURPHY Posted December 26, 2013 #9 Share Posted December 26, 2013 We cruised in October and received a survey a couple of weeks later ( first one since they did away with the "everyone gets one, paper model). Like you, much to my surprise we received a second one which I also completed. Link to comment Share on other sites More sharing options...
SamGoodyTwoShoes Posted December 26, 2013 #10 Share Posted December 26, 2013 The easiest way to stop receiving surveys is to stop replying to them. But then don't complain when you don't receive them. Like the old Nielsen TV surveys, only so many receive them and only those who reply keep receiving them. Link to comment Share on other sites More sharing options...
christmas Posted December 26, 2013 #11 Share Posted December 26, 2013 I opened my Carnival e mail, thought it was a duplicate survey. It said thank you for the original feedback (and it wasn't all positive about my platinum debarking experience). So, whether their computer picked up my survey or if a real person read it, at least it was acknowledged. They wanted feedback on VIFP program. Is a second survey common practice? I've always done my surveys before, but this is a first for me to get a follow up one. Yes. Link to comment Share on other sites More sharing options...
2Shoes2Go Posted December 26, 2013 #12 Share Posted December 26, 2013 We have received the double surveys on our last few cruises. Always suggest better debarkation plans on each VIFP survey. Each trip it seems as if debarkation is a new experiment for the ship and never very successful. I suppose this component is our main complaint. Entertainment is also less than satisfactory on the regular survey, specifically the new shows. Link to comment Share on other sites More sharing options...
chill6x6 Posted December 27, 2013 #13 Share Posted December 27, 2013 No survey for Valor cruise. I would have given them a good report too! Link to comment Share on other sites More sharing options...
wiskt Posted December 27, 2013 #14 Share Posted December 27, 2013 (edited) I just got my second survey for my recent 12/9 Imagination cruise. It did begin: "Based on your recent feedback......." I did submit my original survey as well as an excursion review. Edited December 27, 2013 by wiskt Link to comment Share on other sites More sharing options...
BenjiRodney Posted December 27, 2013 #15 Share Posted December 27, 2013 I got two surveys from the last one as well. Might have been because of an issue I described in disembarkation and being Platinum? Link to comment Share on other sites More sharing options...
Plant Posted December 28, 2013 #16 Share Posted December 28, 2013 I opened my Carnival e mail, thought it was a duplicate survey. It said thank you for the original feedback (and it wasn't all positive about my platinum debarking experience). So, whether their computer picked up my survey or if a real person read it, at least it was acknowledged. They wanted feedback on VIFP program. Is a second survey common practice? I've always done my surveys before, but this is a first for me to get a follow up one. Yes, we've had both of the survey's. What was weird was that I answered "NO" to one of the VIFP questions and then was asked about the party (that we didn't go to). Link to comment Share on other sites More sharing options...
FlyingCruiserNJ Posted December 28, 2013 #17 Share Posted December 28, 2013 Yeah, I got one also. Nowhere near as long or detailed as the overall cruise experience one but I still got it and filled it out. I too thought it was a duplicate but it wasn't. Only thing is, it by default asked me about the past cruiser party and of course, since it was only a 4-day trip, there was not one. It did not allow me to select the n/a option for the rating there. Other than that, the survey was ok. Wonder if they are sending so many vifp surveys out to guage whether they are going to further tweak the program going forward. :confused: Link to comment Share on other sites More sharing options...
Acosmo Posted December 28, 2013 #18 Share Posted December 28, 2013 We got two surveys after our cruise in November. On the first I complimented everything we liked, gave shout-outs to the great crew members, and a very honest, and explicit opinion on one thing that we didn't like. Then we got the second survey that was only about the VIFP program. Link to comment Share on other sites More sharing options...
Georgiagolfer Posted December 28, 2013 #19 Share Posted December 28, 2013 I also received the 2nd survey requesting follow up info/comments on our experiences with the VIFP Program from our 11/30 cruise. I was not rude, but openly listed my displeasure with our experiences. Probably won't get any more surveys after this. LOL Link to comment Share on other sites More sharing options...
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