Accessin My Account on Fred Olsen website and getting luggage labels

[Dorset Cruiser]

Have just booked our first (and could be last) cruise with Fred Olsen. Our experience, so far, with the My Account section of the website is dire. There is no mention of the actual cabin been allocated or of our flights. TA says we should have a link to go to in order to download and print off luggage labels - nothing showing. Never had these problems on any of the other cruise lines we have used and we are not getting a 'warm feeling' about booking Fred Olsen. The only thing that does show is that they have changed our dining time from second sitting to first sitting which is something we definitely did not want on our port-intensive cruise. We booked an anchor fare so perhaps it is a ploy to get the extra £2 pppn to change our dining time back to second sitting? Don't want to sound or feel negative but cannot help feeling a little disappointed :(

[Willow1686]

Hi

 

When is your cruise due to depart? I received my luggage labels showing the deck from FO about a week before I left, but the cabin allocation was still open then. I got the cabin number from my TA a day or so later.

 

I got the outward flight details a bit before that, but it was all done by email; if you've booked with a TA then it's the TA who should send it to you. I only used the FO website to book some excursions...

[Dorset Cruiser]

Hi

 

When is your cruise due to depart? I received my luggage labels showing the deck from FO about a week before I left, but the cabin allocation was still open then. I got the cabin number from my TA a day or so later.

 

I got the outward flight details a bit before that, but it was all done by email; if you've booked with a TA then it's the TA who should send it to you. I only used the FO website to book some excursions...

 

We fly on 31 January. Got our cruise ticket showing cabin number 6086 and flight tickets - both were emailed from Cruise.co.uk, our travel agent. When we queried the lack of luggage tags, they directed us to the Fred Olsen website and said we could download them from there - no luck. They are going to phone FO tomorrow to find out why our dinner sitting has changed.

[tiggertom]

We fly on 31 January. Got our cruise ticket showing cabin number 6086 and flight tickets - both were emailed from Cruise.co.uk, our travel agent. When we queried the lack of luggage tags, they directed us to the Fred Olsen website and said we could download them from there - no luck. They are going to phone FO tomorrow to find out why our dinner sitting has changed.

 

Fred Olsen posts your luggage labels to you. They are proper sturdy labels, not like the ones you have to print. Your flight details are on your cruise documents which are posted 2-3 weeks prior long with the labels. Also, the invoice you received when booking your cruise will have your dining sitting on it unless you booked an Anchor Fare when you will be allocated a sitting nearer the time, regardless if what you asked for.

Fred Olsen does not have as much on line as other cruise lines do. They still post everything out to you. Don 't worry about it as you seem to be expecting everything online. I have cruised with Fred numerous times and they have never let me down but the travel agents should be doing more for you. Enjoy your cruise.

[Dorset Cruiser]

Fred Olsen posts your luggage labels to you. They are proper sturdy labels, not like the ones you have to print. Your flight details are on your cruise documents which are posted 2-3 weeks prior long with the labels. Also, the invoice you received when booking your cruise will have your dining sitting on it unless you booked an Anchor Fare when you will be allocated a sitting nearer the time, regardless if what you asked for.

Fred Olsen does not have as much on line as other cruise lines do. They still post everything out to you. Don 't worry about it as you seem to be expecting everything online. I have cruised with Fred numerous times and they have never let me down but the travel agents should be doing more for you. Enjoy your cruise.

 

Thanks - looks like we are going to be paying the extra £2pppn then :(. Our cruise ticket and flight tickets have been emailed to us already, just the luggage labels missing.

[Dorset Cruiser]

Still no luggage labels but we have been sent a photograph of our 'view' from our superior cabin :O

[tiggertom]

Still no luggage labels but we have been sent a photograph of our 'view' from our superior cabin :O[ATTACH]298746[/ATTACH]

 

That's not so bad, at least you can see the sea and the sky...:D.

You will have a great time.

[Dorset Cruiser]

That's not so bad, at least you can see the sea and the sky...:D.

You will have a great time.

 

Suppose not - just used to my balconies :(

Edited January 15, 2014 by Dorset Cruiser

[Cruising Nomads]

Simples book a BALCONY cabin

[Dorset Cruiser]

Simples book a BALCONY cabin

 

Not so simples - tried that today - all gone and all they could offer was a balcony suite for £1569 per person - don't think so :O for one week round the Canaries we'll put up with the lifeboat :)

Edited January 15, 2014 by Dorset Cruiser

[Willow1686]

Not so simples - tried that today - all gone and all they could offer was a balcony suite for £1569 per person - don't think so :O for one week round the Canaries we'll put up with the lifeboat :)

 

Your ability to see the funny side is exactly the right attitude; you will enjoy your holiday all the more!

 

My reservation about FO balconies is that people smoke on them, which I would really not enjoy, so the outside view seems the best way to go, even if you have to try and ignore the bright orange thing :D

 

Once you've done the FO conga on the safety drill you will be even more enamoured of the bright orange things; to be slightly more serious the staff will make sure the window is cleaned on the outside as well as inside, so you will get to see the sea and the sky...

[Dorset Cruiser]

Your ability to see the funny side is exactly the right attitude; you will enjoy your holiday all the more!

 

My reservation about FO balconies is that people smoke on them, which I would really not enjoy, so the outside view seems the best way to go, even if you have to try and ignore the bright orange thing :D

 

Once you've done the FO conga on the safety drill you will be even more enamoured of the bright orange things; to be slightly more serious the staff will make sure the window is cleaned on the outside as well as inside, so you will get to see the sea and the sky...

 

We have sailed in all grades of cabin except full suites, so we will be fine. After 30 cruises, we just love being on a ship, any ship - well, except Independence of the Sea lol ;)

[Dorset Cruiser]

Received my luggage labels in the post today. Not heard about why they accepted us for 2nd sittng when we booked and then changed it to 1st sitting, so will try to pay the extra and be put back on 2nd sitting :(

[Willow1686]

Received my luggage labels in the post today. Not heard about why they accepted us for 2nd sittng when we booked and then changed it to 1st sitting, so will try to pay the extra and be put back on 2nd sitting :(

 

I'm glad to hear your luggage labels have arrived; I hope you manage to get your preferred sitting. My cruise had a few sea days so the 8.15 sitting can seem quite late, but I do agree that it's the better one on port-intensive cruises.

 

Have a great holiday!

[Dorset Cruiser]

I'm glad to hear your luggage labels have arrived; I hope you manage to get your preferred sitting. My cruise had a few sea days so the 8.15 sitting can seem quite late, but I do agree that it's the better one on port-intensive cruises.

 

Have a great holiday!

 

Thanks - will be glad to get away from this atrocious weather for a week :(

[Cruising Nomads]

Not sure what fare booking you made but if it was an Anchor Fare you are not given the option of sitting or restaurant.

[Dorset Cruiser]

Not sure what fare booking you made but if it was an Anchor Fare you are not given the option of sitting or restaurant.

 

Wish someone had told my TA at Cruise.co.uk that then as we do have an anchor fare and suppose that is why we got the lifeboat view and first sitting ;) he is pretty useless I have to say, never responds to our emails even after acknowledging them. Anything I have found out about FP and its practices, I have found out from here or by contacting FO themselves :(

[Dorset Cruiser]

Travel agent has come good - now on second sitting and he has absorbed the £28 surcharge. All set now :)

[tiggertom]

Travel agent has come good - now on second sitting and he has absorbed the £28 surcharge. All set now :)

 

Glad to hear it, have a good cruise.:p

[CRUISIN LINDA]

Glad you got it sorted. Have a great time Dorset Cruiser :)

[Dorset Cruiser]

Thanks - will be glad to get a little winter sun :)